1xBet— player complaints: 329 in English

Trust me, if there is a rating below 1 you will get it more than anything else.The only company that does not respond to emails at all, no wonder you have this number of bad reviews. In every comment below you respond to others to contact the email info-en..... Guess what no one responds there, I sent tons of emails and they are just ignoring them for +1 month. Stay away from this scam company, there are thousands of legit ones.

Predatory bookmaker: Voided winning bets and stole my remaining deposit​Review:Stay far away from 1xBet. They operate like an organized scam rather than a legitimate bookmaker.​First, after I won several bets legitimately, they voided my winning bets without giving any valid explanation, refused to pay out my winnings, and abruptly locked my account.​To make matters worse, their official support confirmed in writing via email that my total deposit would be refunded. My total deposit was 730,000 MMK, but they only returned 561,000 MMK. When I requested the remaining 169,000 MMK, they completely backtracked and cited a fraudulent "Lifetime Offset" excuse to confiscate the rest of my deposit. ​They are more than happy to take your deposits when you lose, but the moment you win, they void your bets and fabricate arbitrary excuses to steal your money. Completely dishonest, unethical, and predatory platform.

After successfully placing bets and winning an amount of 40,000+ php , I attempted to withdraw my winnings on September 16, 2026. However , my account unexpectedly blocked/restricted/placed under review for almost a month without prior notice. Steps Taken: I have complied with all terms and conditions, provided accurate personal information, and completed all required verification steps. The withholding of my winnings appers unjustified and has caused financial incovenience. I respectfully request a clear explanation, immediate redolution, and release of my winnings.Username/Account ID: 1796659583Date of issue: September 16, 2026

scam, they didnt respond in live chat and email. took my deposit money of 1000 usd and didnt credit to my account. REAL SCAM, I have reported it for FRAUDS

I am writing to file a formal public complaint against 1xBet Casino (User ID: 1664578081) regarding the systematic fraud and illegal withholding of my legitimate winnings totaling $2,900,000 ARS (approx. $1,900 USD). I achieved this entire balance playing strictly with my own deposited funds in Slots and Blackjack, without ever using any bonuses or promotions.I request your urgent intervention and exposure of this operator based on the following proven, chronological facts:1. The Approved Cashouts Turned Green: On August 10, 2026, I requested three separate bank withdrawals. The casino's financial department audited my session and officially marked these 3 withdrawals as "APPROVED" in green status (for $500,000, $500,000, and $400,000 ARS).2. The 11-Day Limbo and Manual Reversal: Despite having passed the standard KYC identity verification (ID card and selfie), the casino kept my funds frozen. After 11 days of complete silence, the Security Department manually reversed those approved payments back into my balance as "REJECTED" and locked my account.3. The Abusive Medical Requirement: As an illegal delaying tactic to avoid paying, the Security Department demanded an "institutional medical certificate confirming the absence of gambling addiction." This requirement is administratively non-existent and impossible to obtain for commercial gambling purposes within the Argentine healthcare system.4. My Full Cooperation vs. Their Automated Bot: To prove my complete honesty, I privately funded a consultation and obtained an official medical report signed and stamped by a licensed Psychiatrist with verifiable professional license numbers, explicitly certifying that I do not suffer from any gambling addiction. When I submitted this proof via email, 1xBet's automated system immediately rejected it using a generic copy-pasted loop, refusing any human review.5. The Final Condemnation from Casino Guru ("UNRESOLVED"): Due to this systemic abuse, I opened a dispute on the mediation platform Casino Guru. After a deep investigation, the senior resolver, Igor, officially closed my complaint as "UNRESOLVED" due to the casino's failure to cooperate and their total lack of legal basis. Igor publicly ruled that 1xBet's demand for sensitive medical data has "no legitimate legal, regulatory, or contractual basis" and is completely "unreasonable and disproportionate". 1xBet chose to accept a severe penalty to their international global rating rather than release my money or defend their abusive practices in public.The sole purpose of this public exposure is to force 1xBet to release my legitimate $2,900,000 ARS. I have no interest in keeping this account open or continuing to gamble on this platform. I accept the permanent closure of the account, but I demand the full payout of my money.I am attaching all the physical evidence to this form: the screenshots of the 3 withdrawals approved in green, the current rejected status, the official psychiatric certificate of non-addiction, and the official final ruling from Casino Guru proving their guilt.Thank you for your time and for helping me expose this corporate theft.

I am providing an update on my ongoing, lengthy repayment issue involving CAD $74,666.24, which remains unpaid by 1xBet.On April 8, 2025, 1xBet confirmed to me in writing:“Thank you for the information provided. You have successfully verified your account.”On May 23, 2025, I sent a formal exclusion request to both 1xBet’s general support and Block Team. I followed up on May 30, 2025, and again by phone. My account was not closed until July 25, 2025. Between those dates, 1xBet accepted CAD $74,666.24 in deposits.Since then, 1xBet representatives have repeatedly confirmed in writing that the funds would be returned:* August 27, 2025: I was told their colleagues would help me get my funds back.* August 29, 2025: I was told “the funds will be returned.”* May 9, 2026: The outstanding CAD $74,666.24 was specifically acknowledged and the matter was escalated to 1xBet’s payment processing department.* July 21, 2026: I was told “You did everything correctly,” “You will get your money back,” and “It will be back.”Most recently, 1xBet Email Customer Support again referred to me as “wait[ing] for a payment update,” acknowledged that I was waiting to “see the matter resolved,” and directed me back to the Block Team, stating, “They will help you out.”I followed those instructions and contacted the Block Team. I also offered to provide any identification or banking information required to complete the payment.I still have not been paid.1xBet has publicly claimed that I failed to comply with verification requirements. That is difficult to reconcile with 1xBet’s own written confirmation on April 8, 2025, that I had “successfully verified” my account. If any additional identification is genuinely required to process the payment, I have made clear that I will provide it.The matter has been with CADRE since August. 1xBet has not participated in that process to date, while CADRE remains hopeful that the matter can be resolved amicably without its assistance.I remain willing to resolve this directly.After more than a year of correspondence and repeated assurances, I am simply asking 1xBet to complete the CAD $74,666.24 payment its representatives repeatedly told me would be returned.Once the full payment is received, I will consider the matter resolved.

I am writing this review to highlight severe delays, lack of transparency, and ongoing KYC abuse regarding my account (ID: 1052328631) with 1xBet.My account has been restricted and withdrawals disabled since 15 August 2026, withholding over USD 46,000—all of which represents my own personal deposited principal funds.Key Facts:Complete Cooperation: Over the past 7+ weeks, I have fully complied with more than 10 sequential verification requests. This includes sending personal ID documents, Binance deposit proofs, bank statements, tax documents, answering extensive questionnaires, completing a live video call, and submitting certified English translations of notarized documents.Accepted Video Submissions: As per their direct instruction, I uploaded the detailed video showing all notarized legal documents on 23 September 2026. The video was acknowledged and accepted.Unreasonable Delays: Despite completing every step and providing every requested legal document, I have received no update or substantive response for well over 10 days.No Clear Communication: Customer support continuously directs me to the Security Department, while the Security Department provides no concrete explanation or timeline for releasing my funds.Holding personal deposited funds indefinitely without providing a final determination or clear reason violates basic player protection standards and dispute-handling guidelines.I strongly urge 1xBet Management and the Security Department to immediately conclude this verification review and restore full access to my funds.Account ID: 1052328631Status: Pending Final Resolution

PUBLIC COMPLAINT AGAINST 1XBET — WITHHELD FUNDS OF PKR 530,000Name: Mukhtiar Ahmed1xBet Betting ID: 1405974877Registered Mobile: 0092 3351251949Withheld Amount: PKR 530,000I publicly request 1xBet and all concerned authorities to look into my case.I have only one 1xBet account, which is Betting ID 1405974877. I do not have any other account with 1xBet.My funds of approximately PKR 530,000 have been withheld, and I have been asked to go through document verification. I have no objection to legitimate verification, but if 1xBet is claiming that I have another account, then I request 1xBet to provide clear evidence of that alleged duplicate account, including the relevant account ID and the basis for its claim.I respectfully request 1xBet to either:Complete the verification process fairly and release my PKR 530,000, orProvide me with clear written evidence explaining why my funds are being withheld and what specific rule I have allegedly violated.I also request relevant consumer-protection, cybercrime and regulatory authorities in Pakistan, journalists, YouTubers and other concerned persons to take notice of this complaint and investigate the matter.I am willing to cooperate with a genuine verification process. I only want a fair investigation, transparency, and release of my legitimate funds.1xBet: If you claim that I have another account, please show me the evidence. I have only one account — ID 1405974877.I request that this matter be resolved without further delay.

THE FRAUDULENT ESCALATION LIE EXPOSED:When I hit them with structural legal threats regarding their licensing framework and localized underground merchant proxy channels, their Senior Risk and Compliance Desk went into a total panic. At 1:35 PM, they sent me an official written email explicitly stating that my verification was 100% complete, operator negligence was admitted, and that my file was handed to a Senior Financial Controller to bypass the automated payment gateway and execute an executive manual override balance credit directly to my dashboard. They literally wrote to me that they are rushing this "so that escalations to the Curaçao Gaming Authority under License OGL/2024/1262/0493, updates to Casino.guru, and formal digital crime filings with the FIA Cyber Crime Cell in Pakistan become entirely unnecessary."This was a disgusting corporate lie designed entirely to deceive me into pausing my legal escalations! Just hours after officially stating that a manual controller was executing the credit so I wouldn’t need to fight them, their helpdesk systematically defaulted back down into automated robotic loops! They unleashed shifting bots named Sherbano and Fiza to claim the case is back under review by "experts," and allowed an uneducated live chat operator named Ramzan to repeat dead identity excuses regarding a verified central-bank anchored IBAN.This is a self-confessed financial default on record. They explicitly admitted in writing that they have completely violated the maximum 30-day dispute resolution timeframe under Section 6 of their own operating terms. They possess absolute proof that my receiving network is empty, they officially committed to a human manual override, and now they are using circular software loops to lock up my capital in bad faith.I am not stopping. The master evidence dossier containing their exact written admissions of manual approval and subsequent evasion is being dispatched directly to the Curaçao Gaming Control Board to initiate license enforcement against Caecus N.V. furthermore, a cognizable financial fraud case is active with the FIA Cyber Crime Cell to locate, track, and freeze the illicit local proxy merchant bank accounts and mobile wallet rings running 1xBet's unauthorized payment deposits inside Pakistan. 1xBet is a fraudulent enterprise that steals from its users. Pay my 39,000 PKR right now!

I've been using them for several years and really enjoyed the site with fast settlements and payouts. The last year I've noticed delays in payouts and deposits. With my last deposit done 3weeks ago and still not credited to my account. And customer service is completely incompetent. They have never been good in that department but I've never actually needed them.

After winning on 1xBet, my account was blocked, and despite providing all the requested verification documents—including my government ID, deposit screenshots, and even a medical mental health certificate—my account remains restricted for almost a month. No email update from the block team.Account ID: 1796659583

the company is not settling bets for match over since 6 hrs , on me complaining when they stole my 1300 with bets i never played they blocked my chat , now their email doesnt comes they are a crappy scami am real account holder of №1819726045the company responds here to reply on email and there they dont reply i want to ask does trustpilot support the scam service ?

Their agent took money didn't deposited money in my ID it's been now 5days still I'm waiting but my patience is done with them. Worst experience it's you're money you deposited but you have to wait for your deposit money what you actually credited them! Bull shit man I'm done with them never play guys please even their Withdrawal's Horrible you need to make 2 times

Very obvious scam. When you play a game like dice, essentially a 50/50 game or at least it's supposed to be, and you lose 13 times in a row it's hard not to think you are being scammed. Especially because it was such an outlier to how my first bet results were. THERES A REASON THEY HAVE SUCH A LOW RATING HERE!!! Wish I would have checked here first.

It's been 3 days i create a query of unsuccessful deposit but no response from 1xbet it's really disgusting to face such situation. Please solve my problem. I have 2 unsuccessful deposit case.one of them query no 23118214. Gaming id 1183931397

Review Body:DO NOT TRUST 1XBET! They are running a highly organized financial scam and holding my 39,000 PKR withdrawal hostage for over 45 days under active Account ID: 1742317783 and Dispute Query No: 21011034. I requested a direct JazzCash withdrawal on August 18th, 2026, and they have hijacked my capital ever since.I have fully discharged my legal burden of proof by submitting unedited device-to-device application verification videos FIVE (5) TIMES CONSECUTIVELY to their support desk, displaying my live login, empty application history, and a state-regulated PDF banking ledger proving that zero funds or reversals ever entered my wallet.Today, October 3rd, their entire support structure completely collapsed into total panic and open deception:1. At 1:35 PM, their Senior Risk Desk officially issued a formal written confirmation admitting that my verification was 100% complete and that a Senior Financial Controller was actively executing an executive manual override balance credit.2. Less than two hours later, at 3:18 PM, their system defaulted back to a robotic template claiming the file is still with "Maahireen" (Specialists) to buy more time.3. At 3:26 PM, an agent named Sherbano dropped yet another generic automated loop template.4. At 3:34 PM, an agent named Fiza dropped the exact same copy-pasted script trying to trap my verified account back into a circular review loop.This rapid-fire generation of conflicting text templates (1:35 PM Manual Approval vs. 3:18 PM, 3:26 PM, and 3:34 PM Evasion) proves their local billing network inside Pakistan has suffered a terminal breakdown. They are deliberately using fake automated review scripts to withhold verified consumer balances over the weekend.They have officially breached the maximum 30-day dispute resolution limit under Section 6 of their own terms. I have already live-updated this complete string of contradictions on my active Casino.guru public dispute file (Username: FKB007). If my funds are not manually credited immediately, a formal licensing petition will be activated with the Curaçao Gaming Authority (License OGL/2024/1262/0493) against Caecus N.V., and a cognizable cyber-fraud case will be finalized with the FIA Cyber Crime Cell to freeze their local proxy banking rings and underlying merchant numbers in Pakistan. 1xBet is a scam enterprise, stay away

"A Company Stealing Funds"Good evening. You might think my review of 1xbet is written by a sore loser or in a moment of anger, but that is not the case at all. I will explain everything to you in detail.I made a deposit of $44 via Binance, and the funds reached my account in a matter of seconds. I managed to increase my balance to $58 and successfully withdrew the entire amount via Binance, with the funds arriving instantly as well. A few hours later, I redeposited the funds back into 1xbet, and the $56 deposit arrived on the platform without any issues. I managed to increase it to $59 by winning a few simple bets.After that, I suddenly found my balance at $0. Yes, exactly as I am telling you. I checked my email and found a message from the company stating:"Dear User, ID: 424344823Your access has been blocked by the support team due to inappropriate communication. Additionally, the sum of $59.70 has been restricted pending verification of account ownership.1xbet Support Team"Following this, they requested a verification code from my phone to lift the restriction, which I successfully provided. Then, they demanded an additional deposit of $15 to approve unlocking the account, which would supposedly bring my total balance to around $75!!!! Since when do companies demand money and additional deposits just to resolve account issues?!I reached out to the platform's live chat support, but they were utterly helpless and knew absolutely nothing. I also contacted their phone support, and they were equally clueless.Can you trust such platforms after an experience like this? I'll leave the answer to you. If you want to burn your money, go ahead and deposit it into 1xbet. It has become a gateway for theft rather than a legitimate betting platform. I know it’s considered a "soft" platform and not suited for professionals, but regardless, this website cannot be trusted under any circumstances, ever.

I have been waiting for almost 5 months for my ₹12,000 transaction to be resolved. During this entire period, the platform repeatedly asked me for different documents for verification. I provided everything they requested, including payment proof, bank statements and other supporting documents.Just one week ago, they even asked me to provide an official bank letter confirming that the refund could not be processed by the bank. I provided that as well.After taking months to review all these documents, they have now rejected my claim and simply stated that the funds were not received on their side, without providing me with a proper resolution or refund.Five months, multiple documents, repeated verification — and still no money. Every time I provided what they asked for, another document was requested, and after everything was submitted, my money was still neither credited nor refunded.This has been an extremely frustrating and unacceptable experience. Anyone considering using this platform should be very careful and understand the risks before making a payment. I am posting this review so others can be aware of my experience.

No wonder you have tons of bad reviews, poor service. I lost my authenticator key and I messaged them with all relevant details long time ago. No need to guess, you can see the comments below, what happened to others happened to me as well, no response despite messaging them tons of times. Please stay safe and keep your money for yourself, if you want to play and have some fun there are hundreds of reliable companies out there.

I have deposited 6000 on 30/9/2026, today is 2/10/2026, still their response is money not credited to their account. Such a pathetic site, it's my first deposit after 3-4 years, still the same delay. Useless site