1xBet — player complaint #77946, 2026-10-11: withheld payouts

Reason: Amount not credited Hello AskGamblers Complaint Team,I sincerely hope you are doing well.First of all, I would like to thank AskGamblers for providing players with an independent platform where they can seek assistance when they are unable to resolve a dispute directly with an online gambling operator.I am respectfully submitting this complaint regarding a 2,000 EGP deposit made to my 1xBet account, which has still not been credited to my account balance.1xBet Account Number: 5345823351xBet Complaint/Inquiry Number: 21867422Deposit Amount: 2,000 EGPDeposit Date: 06/09/2026Deposit Time: 10:30 AMThe transfer was successfully completed from my side, and the transaction history clearly shows the date, time, amount, transaction details, and recipient information.I contacted 1xBet support regarding the missing deposit. My request was initially acknowledged and stated to be under review and forwarded to the relevant department. I also provided all the information and evidence requested by 1xBet, including the relevant support communication, complaint number, transfer confirmation, transaction history documents, operation/transfer PDF, and the additional proof requested during the investigation.Despite providing the requested information and evidence, the 2,000 EGP has still not been credited to my 1xBet balance.As of today, 07/10/2026, 30 days have passed since my complaint was submitted to 1xBet on 07/09/2026, without a clear resolution or credit of my funds.I respectfully ask AskGamblers to assist me in resolving this matter and to request a clear and final response from 1xBet regarding my missing deposit.Since I have already provided the requested evidence and information, I kindly ask that the 1xBet representative be contacted directly regarding the status and resolution of this case, rather than requesting the same information again.I am ready to provide any additional evidence if it is genuinely necessary.Thank you very much for your time and assistance.Kind regards,<full name removed> --- Ответы в треде --- AskGamblers • Support Team 12 hours ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation. ma9416671 • Egypt 3 days ago Formal Request for AskGamblers' Intervention – 44 Days Without a Substantive Resolution Dear AskGamblers Complaint Team, I am addressing this message directly to AskGamblers, as the mediation service responsible for handling my complaint. My complaint was submitted on 7 September 2026 concerning a missing deposit of 2,000 EGP made on 6 September 2026. As of 21 October 2026, 44 days have passed since I submitted the complaint, yet there has been no substantive resolution. Throughout this process, I have cooperated with the casino and provided the requested supporting evidence. I even submitted the requested video approximately three weeks before the casino asked me to provide it again on 18 October. I complied with that repeated request, and the casino confirmed receipt through its own inquiry system. Nevertheless, the casino's latest response on AskGamblers simply repeats that the matter remains under investigation and requests additional time. This follows a pattern of repeated, general statements that the case is being reviewed, without any meaningful explanation of the progress made, the specific issue still preventing resolution, or the next step required to reach an outcome. I am not asking AskGamblers to disclose confidential internal investigation details or to interfere with the casino's legitimate internal procedures. I am asking for effective mediation and meaningful oversight of the complaint process. The purpose of referring a dispute to a mediation service is to obtain meaningful assistance in moving the case towards a resolution—not to remain indefinitely caught between repeated requests for time and generic statements that an investigation is ongoing. I therefore formally request that AskGamblers intervene directly with 1xBet, including through private communication with the casino if necessary, to establish the following: 1. Whether the casino has actually reviewed the video and supporting evidence already submitted, including the video provided again on 18 October 2026. 2. What concrete progress, if any, has been made since the evidence was provided. 3. What specific issue or outstanding requirement is preventing the casino from reaching a decision regarding the missing deposit. 4. Whether any further evidence is genuinely necessary, and, if so, precisely what is required and why the evidence already supplied is insufficient. I also ask AskGamblers to assess whether the casino's repeated general responses demonstrate meaningful progress or merely satisfy the procedural response deadlines without bringing the complaint closer to resolution. I am not claiming to know the casino's intentions; I am asking AskGamblers to verify the actual status of the investigation rather than simply accepting another generic update. The 96-hour response framework should facilitate progress in the complaint process. It should not become a repetitive cycle in which response deadlines continue to be met while the underlying dispute remains unresolved and the player receives no substantive clarification. Furthermore, I am concerned that allowing this matter to continue indefinitely could result in requests for additional documents at a much later stage, even though I have already submitted the evidence available to me. Any genuinely necessary additional requirement should be identified clearly and raised in a timely manner, rather than introduced after prolonged and unexplained delays. I have fulfilled the evidence requests made to me. I now request meaningful intervention from AskGamblers, not another routine update that the investigation is ongoing. Following your direct follow-up with the casino, I ask AskGamblers to assess the complaint based on the available evidence and the actual progress established. If the casino cannot provide a substantive explanation or demonstrate meaningful progress after your intervention, I request that AskGamblers make a clear determination under its complaint guidelines and assign the appropriate final status, whether unresolved, rejected, or another status warranted by your rules and findings. I do not consider an indefinite investigation, without a clear explanation or demonstrable progress, to be a satisfactory outcome for a complaint submitted to a mediation service. I expect AskGamblers to address these concerns directly and clarify what concrete action will be taken to move this complaint towards a final outcome. Kind regards 1xBet Casino • Representative 3 days ago Hello, Please be informed that the case is still under review by the responsible department. The necessary checks regarding the missing deposit are ongoing. We kindly ask the player to allow some additional time for the investigation to be completed. We will provide an update as soon as further information becomes available. Thank you for your patience and understanding. Best regards, 1xBet Team ma9416671 • Egypt 6 days ago Thank you to both 1xBet and AskGamblers for their attention to this complaint. I would like to emphasize that my complaint regarding the missing 2,000 EGP deposit, made on 6 September 2026, has been pending since 7 September 2026. As of today, 18 October 2026, 41 days have passed without a clear explanation or a concrete resolution. Yesterday, 17 October 2026, I was asked once again to provide a video recording of the transaction. I complied with this request and attached the video as requested. Throughout this process, I have fully cooperated with 1xBet and complied with the evidence requests made during the complaint procedure. I have provided the transfer screenshot, PDF documents containing the transaction details from my mobile wallet, and a video recording from the wallet application showing the successful transaction, the recipient's number, and the transaction's reference number. I have made every reasonable effort to provide the requested evidence and have not neglected or delayed any requested action on my part. I have also continued to cooperate in accordance with the requests made throughout this complaint process. Despite this cooperation and the time that has elapsed, I still have no clear explanation of what happened to my funds or a definite outcome regarding my missing deposit. Therefore, I respectfully ask AskGamblers to intervene and communicate directly with 1xBet to obtain a clear and specific response regarding this transaction and to push for a concrete resolution of my complaint. If 1xBet requires any further evidence, I ask that the casino clearly identify what is missing or insufficient in the evidence already provided, rather than continuing the review without a clear explanation or outcome. I also ask AskGamblers to handle this complaint in accordance with its procedures and applicable complaint-resolution standards, ensuring that its status and final classification accurately reflect the actual outcome of the dispute. I have fulfilled my obligations, responded to the casino's requests, and provided the requested evidence. I believe it is now reasonable to expect a clear answer and meaningful action rather than another general statement that the matter remains under review. Thank you for your assistance. I look forward to a clear response and a fair resolution.