Account blocked after a win
Reason: Account closure
After winning on 1xBet, my account was blocked, and despite providing all the requested verification documents—including my government ID, deposit screenshots, and even a medical mental health certificate—my account remains restricted for almost a month. No email update from the block team.Account ID: 1796659583
--- Ответы в треде ---
AskGamblers • Support Team 1 week ago Dear @mccoybanderasais,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
1xBet Casino • Representative 1 week ago Dear AskGamblers Team, Please be informed that the player's account has not been permanently blocked. The Security Department has requested additional documents for verification, and the process is currently awaiting the player's response. We kindly ask the player to contact our Security Department using the email address registered to their 1xBet account and provide the requested documents so that the verification process can proceed. Thank you for your cooperation. Best regards, 1xBet Team
AskGamblers • Support Team 1 week ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation.
1xBet Casino • Representative 2 weeks ago Hello, We would like to confirm that your complaint has been received and accepted for review by the relevant department. The matter is currently under review. We kindly ask you to allow the responsible team sufficient time to investigate the situation and provide a response. Please rest assured that we will share an update as soon as further information becomes available. Thank you for your patience and understanding. Best regards, 1xBet Team
