1xBet— player complaints: 329 in English

In response to my previous review, 1xBet acknowledged the outstanding CAD $74,666.24 and directed me to continue corresponding with the relevant official departments.I have done exactly that.Block continues to provide no substantive response. Live support simply tells me to wait for Block, despite the fact that I have already been waiting for months and the matter was previously escalated to payment processing department earlier in 2026.1xBet’s own public response also told me to keep the written responses confirming the return of funds as part of the case record. Those written confirmations exist. The CAD $74,666.24 still has not been paid.I have also followed the independent ADR route referenced by 1xBet. Thus far, I have not been informed of meaningful participation from the operator.I have followed the channels 1xBet itself has directed me to use. The result remains the same: no payment and no substantive resolution.I simply want the CAD $74,666.24 previously confirmed for return.Once the CAD $74,666.24 is paid, my escalation ends.

My gaming id-1594671323I deposited 16000 on 21.08.2026 at 12:04 AM but my fund did not deposit in my gaming id yet I have sent them my bank statement and my bank mobile application video 2 times still they show my payment in processing when I call or chat with them they just say your payment is under verification it will come in your gaming id soon they are saying these things since 8 days.they are giving most pathetic service to their users.my dad is ill i need money for his treatment but they dont care.they tell me just keep waiting.

I believe that my account was blocked in order to prevent me from recovering my money and pursuing my claim for the missing EGP 180,000

its been 2 weeks and my withdrawal is still not processed and credited to my account tha support team and payment team is giving false hope to me by saying i have highlighted now i came to the reveiws and i see there are multiple people with the same issue i have .my query number is 21011034 and they are still not able to processe it so i came here and here is also the sme scenario. if thats the case i willl not be playing it anymore i will find a trusted site who is safe

There are now two very simple issues with my case.First, the CAD $74,666.24 remains unpaid despite multiple 1xBet representatives previously confirming in writing that the funds would be returned. The matter was subsequently escalated internally to the payment processing department regarding the outstanding CAD $74,666.24, yet no payment has been made.Second, I have been unable to obtain meaningful engagement through either 1xBet’s own support channels or independent ADR.1xBet recently responded publicly to my previous Trustpilot review by directing me back to its official support departments and acknowledging the independent ADR process I initiated. Unfortunately, both SERM and Block have been contacted and remain unresponsive. 1xBet has also been given the opportunity to participate in ADR and, thus far, I have not been informed that it has done so.This cannot resolve an outstanding payment through channels that are not engaging in the process. I am not looking to continue escalating this indefinitely. I am simply asking 1xBet to make the payment its representatives previously confirmed and return the outstanding CAD $74,666.24.Once the outstanding payment is made, the escalation ends.

aint no way that i have been waiting 10 months for a withdrawal and account blockage and everything it started as a simple verification i literally did video conference with the team and provided every single document that you could think of but still i am waiting for a positive response

Date: 16/01/2026Below are all the transactions related to my withdrawal requests:Amount: EGP 60,000Time: 3:18 AMRequest No.: 4398766457Wallet No.: 01004893380Withdrawal Code: XbYpAmount: EGP 60,000Time: 3:31 AMRequest No.: 4398789281Wallet No.: 01068337747Withdrawal Code: Xb4HAmount: EGP 63,000Time: 3:44 AMRequest No.: 4398810013Wallet No.: 01008966280Withdrawal Code: QFskAmount: EGP 60,000Time: 4:08 AMRequest No.: 4398846511Wallet No.: 01062970205Withdrawal Code: Sw1tAmount: EGP 60,000Time: 4:17 AMRequest No.: 4398859951Wallet No.: 01062970205Withdrawal Code: vgSWAmount: EGP 60,000Time: 4:58 AMRequest No.: 4398922229Wallet No.: 01031227421Withdrawal Code: WEvyAmount: EGP 60,000Time: 5:10 AMRequest No.: 4398941439Wallet No.: 01013357203Withdrawal Code: RkbEAmount: EGP 60,000Time: 5:28 AMRequest No.: 4398969195Wallet No.: 01094346313Withdrawal Code: LF5nAmount: EGP 60,000Time: 7:17 AMRequest No.: 4399139839Wallet No.: 01094346313Withdrawal Code: CQmgAmount: EGP 60,000Time: 7:24 AMRequest No.: 4399152005Wallet No.: 01062512124Withdrawal Code: Vv8QAmount: EGP 60,000Time: 7:47 AMRequest No.: 4399193049Wallet No.: 01015254835Withdrawal Code: 57kkAmount: EGP 60,000Time: 11:12 AMRequest No.: 4399626861Wallet No.: 01065560124Withdrawal Code: JUm5Agent's mobile number: 01224113611Mobile number I used to communicate with the agent: 01016400720Withdrawal point: Asyut Al NoooscashThese are all the transactions. However, I did not receive three withdrawals out of the 12 withdrawal codes. Each withdrawal code was for EGP 60,000, meaning that I am missing a total of EGP 180,000.I am requesting a full investigation of these transactions and the wallet records, and I want my EGP 180,000 to be recovered. The transaction history should clearly show whether these three withdrawals were actually paid out to me or not.I can provide screenshots, wallet statements, transaction records, and any other evidence required to verify my claim.

My name is Mohammed Omar, and my Gaming ID is 1603492657. I want everyone to see and know how this chaotic platform scams people!I purchased 2 prepaid cards from the market and redeemed them on this platform, but they rejected both of my cards. I opened a support ticket under payment queries, and it has now been 24 days (from July 8 until today) of pure neglect. Every time I contact them, they give me the exact same excuse: "contact the company that issued the cards to check when they were used." I actually did that! I contacted the card issuer, got the official details and confirmation, and provided the exact information back to 1xBet. Yet, they keep throwing the same robotic excuses at me, ignoring the proof, and asking the same repetitive questions 4 to 5 times just to waste my time. Even right now, their live chat agents keep cutting me off or sending automated messages while my issue remains stuck "in progress."I have all the screenshots, card photos, and solid proof of how they stall and ignore customers. This is not just about my 200,000 IQD anymore; I swear by God that this platform is full of scams and automated bot replies. Do not trust them with your money! If anyone or any official wants the proof, I have every single screenshot and document ready to send. Stay far away from this platform!

On 6th August I have deposited the amount of Rs 48000 till now it is not credited in my gaming account, everyday I called them and they are giving me fake hopes, I have also provided them video, bank statement screen shot I don't want to write a negative review but now i have to write because I think they done scam with meQuery number= 20365475Player id= 683173199

$20,000 withdrawal restricted after a KYC name discrepancy — requesting a proper reviewI am a 1xBet customer with approximately USD 20,000 in disputed withdrawal funds. My withdrawal function was disabled after a name discrepancy was identified during KYC verification.I believe this resulted from a misunderstanding of my Somali name rather than any genuine identity discrepancy.My passport shows my name in English as Adan Ali Anas, while my Banadir State Regional Government ID shows Adan Cali Anas. “Cali” is the Somali equivalent of “Ali.” Both documents belong to me and identify the same person.During the verification process, I mistakenly entered “Adan Cali” in the First Name field and left the Surname field blank. This was an error in entering the name into the form, not an attempt to provide different identity information.My documents were subsequently referred to the security department, and my account name was corrected to its English form, Adan Anas, which is also currently displayed on my account.I have repeatedly submitted my passport, identification document, account screenshots, and explanations as requested. However, I have not received a substantive response from the security department addressing the actual name discrepancy or explaining why these documents are insufficient to establish my identity.I am therefore publicly asking 1xBet's representative to review this case and provide a clear explanation of the decision.Specifically, I would appreciate clarification on:What specific KYC requirement has not been satisfied?Why are my passport and government ID, which identify the same person, not sufficient?Is the issue solely the Somali/English interpretation and placement of my names?What additional documentation, if any, is required to resolve the matter?When can my withdrawal access be restored if the identity issue has been resolved?I am willing to cooperate with any reasonable verification procedure and provide the relevant documents through an appropriate private channel.I am not asking for special treatment. I am asking for my documents to be reviewed fairly and for the security department to provide a substantive response to the evidence I have repeatedly submitted.1xBet representative: please review my case and respond to the specific points above.

Negative Even depositing money on 1xBet is not convenient, and withdrawing money is even worse. The customer service is terrible. I can't withdraw money at all; I can only deposit. What kind of service is this? rewiew

I have placed withdraw rs 1000 4 days completed not credited upto now my id:1674382367 and i have raised payment queries also but no response not credited upto now very late withdrawal

I have been using 1xBet for around 2 years, and until now, I had a very good experience with the platform. Deposits and withdrawals were always smooth and much faster compared to many other betting sites, which made me trust the platform. However, 5 days ago, I requested a withdrawal and was asked to submit documents to the security team via email. I sent all the requested documents immediately, but it has now been 5 days and I still have not received any response or update from the security team. This is very disappointing, especially after using the site for 2 years and having such a good experience before. I hope 1xBet can look into my case and provide a clear response as soon as possible. Account number: 931515859.

1xBet Nepal is a mess. Their customer service seems to have less intelligence than the room temperature. There’s no option to delete the account, and when I tried to create a new one, they let me deposit money and then banned the account. What the actual fuc?

Review:I am posting this review to warn all prospective affiliates and marketing partners. My partner account ID is 4210898.After successfully driving hundreds of thousands in business volume to this platform, they unilaterally and maliciously reduced my agreed-upon commission rate without any valid justification or prior notice. Instead of honoring our agreement and rewarding top performance, they penalized a high-performing partner as soon as significant revenue was delivered. Account ID: 4210898 Core Issue: Arbitrary, unilateral commission rate cut after delivering major performance Impact: Complete breach of contractual trust and affiliate termsIf you are an affiliate looking for a long-term, reliable partner, be extremely cautious. They will change the terms on you as soon as you scale up. I urge management to review this case immediately, reinstate the agreed commission structure, and resolve this issue.

I am new to this app . So i don't this app rules. So I ask to customer care service. I don't use any bad language also . But this app block my account temporarily. I send mails alot of times but they didn't respond plese give my account I use my account with good manner . My id is 1773873575 pelse solve my problem plese unblock my account. I use this account my life long without any bad things

My withdrawal request for 10528/- INR was submitted on 12July 2026, and till today ie 23/08/2026, not been resolved, seems like they are scammers

I am using 1xbet last 47 days they can blocked my account and asked about the decoment now I am providing the decoment they can blocked my account after saying multiple account it's a scammer app don't trust on that app of u can loss then oky when u won they will closed u account even not return ur money

​"1xBet has blocked my account (ID: 1755712197) and is withholding my winning balance of ₹1,77,000 under a fake 'multi-account' excuse. When I registered, their system approved my docs without any issue. They allowed me to deposit and play, but as soon as I won and requested a withdrawal, they blocked me.​When I call support, they rudely cut the phone. This is complete cheating and looting of genuine users' hard-earned money. Do not use this platform!"

My PKR 530,000 is still being withheld — account blocked1xBet has blocked my account while PKR 530,000 of my remaining funds are still in my account, and I can no longer log in.I am writing this review based on my own experience and I have screenshots and other evidence documenting my deposits, account balance, communications and the blocking of my account.I cooperated with 1xBet's security/verification process and have repeatedly requested that my remaining funds simply be returned to me. I am not asking for any winnings or bonus — I am asking for the return of my own deposited/remaining money, amounting to PKR 530,000.I have tried to resolve this matter with 1xBet, but my funds remain inaccessible and I cannot even access my account.This has caused me serious financial difficulty and frustration. I sincerely request 1xBet to review my case and release my remaining funds.I have retained screenshots and supporting evidence and can provide them if required.1xBet: please return my PKR 530,000. If you do not want me as a customer, that is your choice, but please do not keep my remaining funds.I am sharing my genuine experience so that other customers can understand the risks and make an informed decision before depositing their money.If 1xbet wants this amount as charity i will donate