Skip to main content

1xBet— player complaints: 329 in English

329 Complaints
96▼ Last 30 days · was 100
1 Unresolved
4.8796735446644d Last complaint
34.3 Risk index
16% Resolved · of 43 with a known status
51% Withheld payouts among those
$266,701 · 742,810 BDT · 200,000 MNT +8 Disputed sums

1xBet: 329 complaints filed in English across 2 platforms, 1 still open, disputed sums $266,701 · 742,810 BDT and 9 more currencies. Most of them are about withheld payouts (54%). Risk index 34.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Withheld payouts 54% 177
Other 16% 54
Account blocks 15% 48
Verification 9% 28
Bonus terms 3% 11
Game fairness 3% 11
Status unknown 286 Closed, no outcome 25 Rejected 10 Resolved 7 Unresolved 1

Sources

Trustpilot 286 CasinoReviews 43

Complaints by month

01
02
03
04
05
06
07
08
09
10

Questions and answers

How many complaints are there about 1xBet?

The English-language record holds 329 complaints from 2 platforms, 1 of them without a resolution; 286 carry no status from the platform. The latest one is dated 2026-10-06.

Does 1xBet resolve complaints?

Of 43 complaints where the platform recorded a status, 16% were resolved, 2% remain open and 23% were rejected as groundless, 58% were closed without an outcome. Withheld payouts account for 51% of them.

What do players complain about?

Mostly withheld payouts — 54% of cases, then other (16%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 329 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 34.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 329

02.10.2026 Trustpilot Withheld payouts
Withdrawal 10500 not credit yet one week over
My id is : 1773873575 My withdrawal is 10500 One week over still i don't get my withdrawal sir . This is withdrawal takes very long . My payment quary: 22823761 I ask to customer care every day but they told me only one answer they trying their best but I don't get my amount . Plese solve my problem already takes one week over sir
01.10.2026 Trustpilot Verification
My 1 xbet id is not working like no…
My 1 xbet id is not working like no withdrawal is passing because they want all data of me I send all data id ' selfie satameent all things. After that they saying in mail they will not accept my request . Not good company my id has stuck 48 k1811535059I have sent statement of deposit money.
01.10.2026 Trustpilot Bonus terms
This company is an 100% scam bookie…
This company is an 100% scam bookie operator , they use deceptive marketing , and they said i have a free spin which i used and my 600 balance was cut , the company is not worth a dime , no company does deceptive marketing , i am closing my account permanent with them , they have said they wont give refund cheater + riigid scam group be safe dont play here i have proofs of their offers fake ones , i have added my accout number to prove my point as well
30.09.2026 Trustpilot
PUBLIC COMPLAINT REGARDING 1XBET…
PUBLIC COMPLAINT REGARDING 1XBET ACCOUNT AND WITHHELD FUNDSName: Mukhtiar Ahmed1xBet Betting ID: 1405974877Mobile No.: 0092 3351251949I strongly object to the action taken by the 1xBet Security Department against my account.I categorically state that I do not have multiple accounts and I have never claimed any bonus from 1xBet. If 1xBet alleges that I operated another account or violated any rule, I request them to provide clear and verifiable evidence. If they can prove such an allegation, I am prepared to accept the consequences.My main question to 1xBet is this: If you block an account, why do you not release the customer's legitimate funds? If an account is blocked because of an alleged violation, the customer should at least be provided with the specific reason and supporting evidence.I also question the circumstances in which accounts are blocked after customers win money. If 1xBet considers an account to be suspicious or in violation of its rules, why is the account allowed to operate until the customer wins and then blocked? Why are accounts not treated in the same manner when customers lose money?In my case, approximately PKR 530,000 is being withheld. I have provided the verification documents requested from me, but my funds have still not been released.I am also deeply distressed by the financial and personal consequences of this situation. People often gamble because they need money for essential living expenses, but withholding a person's funds can cause serious hardship. My father died in hospital, and I was unable to deposit the money needed for his treatment. This has caused me immense pain and shame. I ask 1xBet to understand the human consequences of withholding customers' legitimate funds and to resolve my case urgently.I have screenshots, correspondence, recorded voice messages, details of agents, helpline information and other supporting material relating to my case. I am prepared to provide this evidence to the relevant authorities and independent investigators.I respectfully request the Pakistan Telecommunication Authority (PTA) and other relevant Pakistani authorities to examine my complaint and take appropriate action if any violation of applicable law or regulations is established.I also request Pakistani media, journalists and social-media users to investigate complaints concerning 1xBet and provide affected users an opportunity to present their evidence.My demand is simple: If 1xBet has evidence against me, provide it. If there is no valid basis for withholding my funds, release my PKR 530,000.I will continue pursuing this matter through lawful and appropriate channels until my complaint is properly investigated and resolved.
30.09.2026 Trustpilot Withheld payouts
INR 49,500 withdrawal not received – dispute repeatedly closed without proof
I am sharing my experience because my INR 49,500 withdrawal has still not been resolved.I requested a withdrawal of INR 49,500. I did not receive the amount in my bank account, so I repeatedly contacted 1xBet Customer Support and raised payment disputes.The dispute was closed multiple times simply with the status “Withdrawal Successful”, without providing me with any proper payment details or proof that the money was actually credited to my account.During one of my calls with Customer Support, 1xBet provided me with a UTR/reference number: 624929485873 and asked me to check with my bank.I contacted My Bank and provided them with this reference number. The bank informed me that there was no inward payment corresponding to this reference in their system.1xBet then asked me to provide a bank letter confirming that the amount was not credited. I obtained the requested bank letter and also provided my bank statement covering 05/09/2026 to 27/09/2026.Even after providing exactly the documents they requested, my payment query was closed again with only “Withdrawal Successful”, without providing the UTR/payment proof, settlement details, or any explanation of where the INR 49,500 was sent.My simple request is:If the payment was genuinely completed, please provide the actual payment/settlement proof and valid transaction details so my bank can trace it.I have cooperated throughout the investigation and provided the bank statement and bank letter requested by 1xBet. Closing the dispute again without addressing the evidence or providing payment proof is extremely frustrating.I am still waiting for a proper investigation and resolution of my INR 49,500 withdrawal.1xBet ID: 1550454989Amount: INR 49,500UTR/Reference provided by 1xBet: 624929485873Ticket: 21875410
29.09.2026 Trustpilot Withheld payouts
SYSTEMATIC FINANCIAL THEFT: 1xBet Traps 39,000 PKR Player Funds in Fraudulent 35+ Day Loop!
WARNING TO THE GLOBAL GAMBLING COMMUNITY! Do not deposit a single penny on 1xBet. They are running an organized operational scam, withholding my 39,000 PKR withdrawal for over 35 days under verified Account ID: 1742317783. I requested a payout via JazzCash Direct, and they have hijacked my capital ever since through intentional delays.Here is the indisputable list of structural evidence and contradictory lies from their support desk under Dispute Query No: 21011034:1. THE COMPREHENSIVE PROOFS SUBMITTED:• 4 Consecutive Video Verifications: I have recorded and submitted the exact, unedited device-to-device verification videos FOUR TIMES to their security desk. The videos clearly show a live login and full transaction ledger of my official JazzCash application for August 18th, 2026.• State Banking Clarification: The ledger conclusively proves that ZERO funds or automated banking reversals ever entered my wallet from 1xBet's network between August 17th and August 22nd.2. 1XBET'S WRITTEN CONFESSIONS & STALLING TIMELINE:• Breached Deadlines: Their call center support explicitly promised a final resolution by September 23rd, which was completely breached.• Admission of Gateway Failure: Their agent Michael officially admitted in writing that their intermediate payment systems were suffering from "technical difficulties on the side of the payment system."• Robotic Loop & Ticket Closing Fraud: They tried to forcefully close my inquiry under a fake "old inbox error." When that failed, agents named Shafi and Fiza sent identical copy-pasted scripts claiming a "formal pre-trial dispute" and mockingly told me to "sit back and take a sip of a hot cup of Karak Chai" while holding my money hostage.• Final Language Deflection: Once exposed, their desk dropped English entirely and reverted to basic Roman Urdu templates on September 29th, claiming the case is with "Maahireen" (Specialists) to buy more time.3. LEGAL AND REGULATORY STATUS:• The money is 100% trapped inside 1xBet’s system, yet they refuse to execute a simple manual balance override. They are hiding behind a permanent "In Progress" status tag inside the application (Menu > Others > Account Management > Payment Queries).This is blatant institutional fraud. I have already submitted this complete chain to my active Casino.guru public dispute file (Username: FKB007). If manual credit is not released immediately, a formal regulatory breach report will be launched against their holding structure Caecus N.V. under active Curacao License OGL/2024/1262/0493, alongside a federal financial crime petition with the FIA Cyber Crime Wing in Pakistan to locate, blacklist, and freeze their localized underground proxy cash-in rings.1xBet is a criminal enterprise that steals from verified players. Return my 39,000 PKR immediately!Account ID: 1742317783Dispute Query: 21011034Player: Ferooz Khan Barozai
28.09.2026 Trustpilot Verification
Don’t play in 1xbet
Don’t play in 1xbet. They are fully scammer.they give you less amount of money for withdraw when you deposited big amount and win they are ready to steal your money by identity verification. You give all the correct information and they take times but you cannot convinced them 100% guarntee they steal your money and stop collaboration with you.There are many option for betting don’t play with them They block my account after winning when i lost my money it’s normal.they don’t even pay my base amount which deposited id: 406604593
28.09.2026 Trustpilot Verification
HIGH-SEVERITY COMPLIANCE DISCLOSURE
HIGH-SEVERITY COMPLIANCE DISCLOSURE: CONSUMER PAYOUT EVASION AND WEAPONIZED VERIFICATION LOOPS ON MASTER FILE #290624CRITICAL RISK WARNING TO GLOBAL CONSUMERS:1xBet operates as an unregulated, offshore black-market casino network running predatory infrastructure designed to permanently block and retain legitimate player winnings. This operator systematically deploys shifting compliance scripts to execute consumer capital extortion.THE RECONSTRUCTED FACT MATRIX OF DISPUTE (USER ID: 416571949):1. STRUCTURAL CONCEALMENT OF jackpots:Through fair and verified platform engagement, I generated a legitimate winning jackpot balance of 1,645,000 INR. The exact millisecond a standard withdrawal routing was requested, the operator backend immediately restricted my profile privileges and frozen my entire legal capital.2. HOSTILE SCRAPING OF NATIONAL IDENTIFICATION FOLDERS:Their risk desks (specifically under the management of Agents Faiz and Nilesh) launched an aggressive data-harvesting loop, spamming my network consecutive times to extract highly sensitive sovereign assets, including my National Aadhaar Card, PAN Card, and live biometric face registry logs. Despite completing eleven (11) consecutive compliance cycles in good faith, they refused fund clearance.3. FABRICATED CONTRADICTORY FRAUD SCRIPTS:Once my private identity files were fully absorbed into their offshore system, their compliance desks generated two mutually exclusive, contradictory fraud scripts within the same hour to block my INR 1,645,000. One support desk issued automated templates claiming 'Gambling Addiction,' while another internal channel invoked 'Multi-Accounting' under Clause 6.1.1. This absolute failure of corporate infrastructure proves that their safe-gambling parameters and medical evaluation demands are a malicious front used solely to execute a financial theft.4. SYSTEMIC REJECTION OF LAWFUL INDEMNITY AFFIDAVIT:To eliminate any internal safety parameters, I officially offered on call and email to execute and submit a comprehensive, hand-written, and self-signed Legal Indemnity Declaration confirming that I handle all wagering activity strictly under my own consensus and risk. 1xBet officially and point-blank REFUSED to accept a self-signed affidavit, proving they do not care about safety; they only care about executing an absolute cyber-financial theft.FINAL REGULATORY ULTIMATUM:This operator utilizes illegal shadow merchant UPI accounts inside local routing networks to swallow deposits while permanently blocking payouts. This entire file #290624 is hard-coded across active international cybersecurity nodes, including the Cyprus Federal Police, US IRS, and UK NCSC. Stay completely away from 1xBet; they are a corporate racketeering cartel that targets innocent players. RELEASE MY LEGITIMATE BALANCE OF 1,645,000 INR IMMEDIATELY!
27.09.2026 Trustpilot Other
10000 Deposit not Receive Query number 22927507 My player ID 746638301
I can't believe that 1xBet would commit such a big fraud against me. I have been playing on 1xBet since 2023, and even after being such a long-time customer, 1xBet has still cheated me.I deposited ₹10,000 on 1xBet, but the deposit was not credited to my account.Then I went to the "Payment Query" section in the application and created a query. I uploaded all the payment proofs and my bank account statement, filled in the correct details, and submitted the query.After reviewing it for 24 hours, 1xBet told me that the payment had not been received.However, when I contacted my bank, they confirmed that the payment was successful from their end and had been credited to the recipient's account.Whenever I contact 1xBet through the live chat in the application, I only receive an automatically generated system reply stating that the payment has not been received.Query number 22927507My player ID 746638301
27.09.2026 Trustpilot Withheld payouts
Ghatiya application withdrawal block…
Ghatiya application withdrawal block kar deta 😡😡😡😡😡😡
27.09.2026 Trustpilot
I contacted 1xBet’s security department…
1 xbet is scam I am asking to release my funds but I am not getting any response from security department of 1xbet I respectfully request you to:Review my account and release my remaining balance.If my account cannot be reopened, provide a clear procedure to withdraw my remaining funds.Provide a clear explanation for blocking my account and withholding my funds.I am not asking for any special treatment. I only want my legitimate remaining funds to be released fairly.I have contacted your Security Department many times but have not received a proper response.I also request the Pakistani media and relevant authorities to look into this matter and help ensure a fair and transparent solution.My Account Details:Name: Mukhtiar Ahmed1xBet Gaming ID: 1405974877Mobile Number: 0092 3351251949Remaining Balance: PKR 530,000Please take my request seriously and release my funds as soon as possible, even if my account cannot be reactivated.Thank you for your attention and cooperation.
27.09.2026 Trustpilot Withheld payouts
Title: 1xBet Fraud Exposed: Stealing 39,000 PKR Via JazzCash Gateway Failure!
Review Body:WARNING TO ALL PLAYERS! 1xBet is running a shameless scam and withholding my 39,000 PKR withdrawal for over 30 days under Account ID: 1742317783. I requested a payout via JazzCash Direct, and they have held my money hostage ever since.Their support structure is completely fraudulent. First, their call support lied to me, promising a final resolution by September 23rd. When that deadline passed, their senior manager Shafi and agent Michael admitted in writing under Query No: 21011034 that the delay is due to "complex technical difficulties on the side of the payment system and intermediate gateways."Then, they tried another disgusting trick: sending an email claiming a "technical error with an old inbox" to forcefully CLOSE my case, assuming I would give up! Now they are lying, claiming my bank reversed the funds, but JazzCash Head Office has officially verified that NO such reversal or funds ever arrived.They are hiding behind automated templates because they don't want to pay. I have already opened a public dispute on Casino.guru (Username: FKB007) and escalated this to their license arbiter CADRE B.V. against Caecus N.V. If my funds are not manually re-credited immediately, a criminal petition with the FIA Cyber Crime Wing in Pakistan will be pushed to freeze their local merchant handling proxies and cash-in networks. 1xBet is a scam, do not trust them!
27.09.2026 Trustpilot
Unjustified Account Block & Held ₹4,000 Withdrawal - ID 1296530985
1xBet is blocking my verified account (ID: 1296530985) and withholding my legitimate withdrawal of ₹4,000. I have submitted all requested identity verification documents to security. Despite complying with every requirement, live support agents continuously deflect inquiries with template responses and transfer me between emails without resolving my issue (Ticket #93960041). Active complaints are filed on Casino Guru and AskGamblers. I demand immediate unblocking of my account and release of my funds.
26.09.2026 Trustpilot Verification
Formal Complaint Regarding Prolonged Account Verification and Appeal Process
1xbet Game id :1026078941 9 Months of Repeated Verification Account Still BlockedMy 1xBet account has been under an account-block appeal and security review for approximately nine months.I have cooperated fully and submitted my NID, birth certificate, selfie verification, video verification, PEP declaration, Source of Wealth, Source of Funds, TIN declaration, address proof, electricity bill, notarized documents and other requested information.Despite this, I have repeatedly been asked to complete further verification. On 26 September 2026, I completed the selfie verification for the fourth time.My account remains blocked and USD 13,020.44 is still withheld. I have not received a clear explanation of what specific issue remains unresolved or what further information is actually required.I am asking 1xBet to clearly explain the outstanding issue and provide a final decision regarding my account and the funds held in it.
25.09.2026 Trustpilot Other
₹29,999 deposit not credited despite successful payment — extremely disappointed
I am writing this review because I am extremely upset and frustrated with my experience with 1xBet.I deposited ₹29,999 on 22 September 2026 using the payment details provided during the deposit process. The payment was successfully completed through Amazon Pay, and I have clear proof of the transaction, including the Amazon Pay reference number and bank reference number.I have already submitted screenshots, transaction details, and video proof to 1xBet. Despite providing all this evidence, my deposit has still not been credited to my account.What is even more frustrating is that 1xBet is now saying that the payment was made to an address that does not belong to them. I did not randomly choose this payment address — I used the payment details provided/displayed during the deposit process.I have spent considerable time contacting support and repeatedly providing the requested evidence, but my issue remains unresolved.₹29,999 is not a small amount. I am extremely disappointed that after successfully completing the payment and providing proof, I still have no access to the deposited amount.Query No.: 22705502Player ID: 820121415Date: 22 September 2026Amount: ₹29,999I am sharing my experience so that other users can be aware of what happened to me before depositing money on this platform.Based on my experience, I strongly recommend that people exercise extreme caution and think carefully before depositing money on 1xBet.
25.09.2026 Trustpilot Withheld payouts
Worst 1xbet fraud don't play they not…
Worst 1xbet fraud don't play they not allow you to withdraw funds everytime the will reject the withdrawal request then the players will play the games again and lost the money these tactics they play with players 1xbet bstds
25.09.2026 Trustpilot Bonus terms
VIP Cashback Not Being Credited
I am on the Sapphire level, on September 9 was the day to receive my cashback. It was showing the amount, hence i couldnt claim it because of the Maintenance problem.I waited 16 days, until i got the message inside the app that the issue is resolved and everything is working.My cashback is still showing Unavailable, i contacted the support, one agent is saying i dont have any cashback (than what happened to the amount i didnt claim because of the maintenance) , another agent is telling me the Technical Error still exist (than why you are notifying customers that everything is fixed) another agent is telling me that I have the specified amount but the technical issue is still there!!!!!!!Moreover, when i was on a call with their another agent, i asked for Terms and Conditions file where i can see what are the steps when the company is not doing its job properly, he hang up the phone on me.I am demanding a proper explanation, customer support and my cashback immediately.I have all screenshots stating that I am eligible to claim that amount of money.
24.09.2026 Trustpilot Other
*Hello,*
*Hello,**I made a mistake and deposited an amount of 15,000 MAD, although the maximum limit is 10,000 MAD. Could you please help me solve this issue? Thank you.*I
24.09.2026 Trustpilot
FORMAL COMPLAINT: Blocked Account - ID [1796659583]
Account - ID [1796659583]1xBet account blocked for more than 10 days after sports accumulator win - no response to emails.
24.09.2026 Trustpilot Withheld payouts
Withdrawal pending from one month withdrawal successfully but not credit in account
Sir, I initiated two withdrawals on August 22nd. One withdrawal of 1,000 was credited to me, but the other withdrawal of 10,500 has not been credited yet; the status shows "withdrawal successful," but the amount has not been received. Please resolve this issue and credit the amount to me. Transfer number: 5182183731. I am also providing my bank statement clearly for your reference; please credit the amount.My gaming id : 1773873575

21–40 of 329

How the risk index is calculated and how complaints are labelled — the method behind this section.

Project sponsors

Companies that keep this analytics open