Authorized Agent Alnakdi cash
Reason: Delayed payment
Complaint Details:Casino Username / Account ID: 1615875669Disputed Amount: 10,000 SARWithdrawal Reference Number: 5360593911Date of Incident: October 4, 2026Description:I am submitting this formal complaint against 1XBET regarding an unresolved and fraudulent withdrawal issue involving one of their authorized local agents, "Alnakdi cash".On October 4, 2026, I requested a withdrawal of 10,000 SAR (Withdrawal Ref: 5360593911) through the mentioned agent, who confirmed the transaction. However, after the funds were processed/deducted from my casino balance, the agent refused to transfer the money to my bank account. Instead, the agent engaged in extortion tactics, demanding an additional deposit/transfer under false pretenses, and eventually blocked me on WhatsApp after I refused. This malicious act also caused me severe financial and personal damages, as I missed a critical car reservation payment. I immediately reported this fraud to 1XBET’s support team via email (attaching all WhatsApp chats, transaction proofs, and details). Unfortunately, for nearly a month, I have received nothing more than automated, dismissive template responses stating that “the request is under processing by the relevant department and no timeframe can be provided”, while the fraudulent agent continues to operate on their platform. Since 1XBET officially authorizes and partners with these agents for financial operations, the platform bears full responsibility for safeguarding player funds and ensuring secure transactions.Requested Resolution:I kindly request AskGamblers to intervene, compel 1XBET to conduct an immediate manual review, hold their agent accountable, and fully refund/credit the 10,000 SAR back to my account or bank.Attachments Provided:Official 1XBET withdrawal order and transaction history logs (Ref: 5360593911). Full email correspondence and initial reports submitted to 1XBET support. Evidence and chat logs proving the agent’s fraud and blocking action.
