1xBet has been blocking my withdrawals of 20650502 FCFA
Reason: Verification issues
Good morning,I would like to file an official complaint against 1xBet regarding the blocking of my withdrawals and the lack of response from their security service.My 1xBet account has a balance of 20,650,502 FCFA, which I cannot currently withdraw due to a security check.On October 3, 2026 at 10 p.m., I contacted the 1xBet security service and sent the requested supporting documents, including photographs of my passport, a selfie with my passport and documents relating to my transactions.Despite my cooperation and my many reminders, I have not received any response to move forward or close this audit.Today is October 27, 2026, 24 days after my first email.I have contacted customer service several times. The agents confirm that my account is being verified, but indicate that they cannot intervene or communicate a resolution period.I specify that I had previously made several withdrawals on this platform without encountering any problems.I do not dispute the principle of identity verification. On the other hand, I dispute the prolonged absence of processing and communication concerning funds of such a large amount.I officially request:1. An intervention by AskGamblers with 1xBet.2. A precise explanation regarding the extended blocking of my account.3. The completion of the verification procedure within a reasonable time.4. The restoration of my right of withdrawal in order to recover my 20,650,502 FCFA.I have the exchanges with customer service, emails sent to the security service and the necessary supporting documents to support my claim.I thank the AskGamblers team for their intervention and remain available to provide any additional information.Sincerely.
