1xBet
187
Жалоб
107
Нерешённых
88.2
Индекс риска
2 362 179
Сумма споров
Открыто 128
В процессе 23
Отклонено 20
Решено 16
Источники
Forum Casino 66
Trustpilot 59
Bookmaker-Ratings 49
Vprognoze 13
Тренд жалоб
08
10
11
12
02
03
04
05
06
07
08
Жалобы 187
07.08.2026
Trustpilot
I made deposit of 5000 inr on 2nd…
I made deposit of 5000 inr on 2nd August it has been 5 days now still amount is not added to main balance I don't know how long should I wait I already created payment query and shared payment details request you check and add my funds as soon as possible I can't make another deposit when this is still pending
06.08.2026
Trustpilot
1xbet blocked my account and took my funds!
1xbet blocked my account with funds inside! Do you know the cause? I requested a call back on my account because I had unpaid tickets which the game had ended for over 6 hrs.I got a call from the support guy using this number +44 20 3949 6388. He explains the cause and I proceed to confide in him that I was struggling with gambling. I expected empathy and guidance.I instead got threats. He told me that they will not be liable for anything. I said I wasn't holding them liable. The guy was so rude and proceeded to block my account without permission. I told him I have funds inside, he unblocks I withdraw but he proceeds to ignore my request.I don't mind them blocking my account. However, I have lost almost $8000 to these guys, why would they permanently block my account and not let me just withdraw the funds I had in my balance. It's now more than $600 as I had pending tickets which won!I emailed them as the support dude said. They never respond! I never want to use the platform. I just want my money.I never want to even see a 1xbet ad after how they have treated me. They are very unprofessional. 1xbet is the definition of Profits over Humanity!!! They will scam you at any opportunity they get. This is my honest review as a user of the platform and not these populated ones for marketing purposes.Stay away from 1xbet.
06.08.2026
Trustpilot
Pending withdrawal issue - Order #4852748761
I am writing this review regarding my pending withdrawal under order number 4852748761.Support stated the payment was processed, but the funds have not arrived in my bank account. When contacting customer support, they asked for a PDF bank statement along with an "Agent Cashier ID" and "EPOS ID". I provided the full bank statement and chat screenshots showing that no Cashier ID or EPOS ID was ever given to me by the agent.I have submitted all requested proof and am still waiting for a resolution. I request the support team look into this order immediately and process my funds.Account ID: 1648063815Order Number: 4852748761
06.08.2026
Bookmaker-Ratings
Отклонено
Длительная верификация - 3.828 RUB 1xbet - 6 Августа 2026
Здравствуйте!история такова,поднял большую сумму 3.8млн рублей,тут и началось,Начали заново проводить верификацию.Тут я значит им все как положено отправил,Теперь просят справку что у меня нет игровой зависимости,в Росси ее не выдают.Такова закона нет.Вывод средств естественно они мне заблокировали.Зарегестрирован я у них с 2019 года,проблем ни каких до этого не было.Потомучто я им был полезен так как приносил им прибыль.Сейчас же все наоборот в первые я выиграл и произошел этот казус.Играл я в Казино.Подскожите как мне быть в этой ситуации.Звонил писал одни и те же отговорки предоставьте справки.на балансе 3828000
3 RUB
Источник ↗
06.08.2026
Bookmaker-Ratings
В процессе
Блокировка счета - 160 USD 1xbet - 6 Августа 2026
Здравствуйте. Во время честной игры в разделе 1xGames приложение автоматически разлогинилось. На балансе остались честно выигранные 2 000 000 сумов. Я сразу обратился на почту [email protected]. Оператор Николай ответил, что обнаружен мультиаккаунт и профили нужно объединить. Я сразу отправил фото своего реального паспорта и два чека из Hamkor Bank (на 250 000 и 500 000 сумов), подтверждающие, что все депозиты делались только с моей личной карты *7502. Все сессии на других устройствах я полностью закрыл, со второго телефона из аккаунта вышел. Служба поддержки не выносит вердикт уже более 85 часов, автоматический регламент в 72 часа полностью истек. Прошу администрацию "Рейтинга Букмекеров" помочь связаться с руководством БК для ускорения процесса объединения аккаунтов и возврата доступа к моим личным деньгам. Мой
160 USD
Источник ↗
06.08.2026
Trustpilot
12 Days of Endless Verification and Still No Withdrawal
Title: 12 Days of Endless Verification and Still No WithdrawalMy experience with 1xBet has been extremely disappointing.The issue started on 26 July 2026, when my withdrawal was suddenly placed on hold and my account was blocked for verification. I immediately cooperated with the verification process and submitted every document requested by the security team.Over the next 12 days, the process became a cycle of repeated delays. Every few days, I was asked to provide another document. Each time, I submitted the requested document promptly, only to receive generic copy-and-paste responses asking me to "please wait." No one provided a meaningful update, explained whether there was any issue with my documents, or gave an estimated timeline for completing the verification.The latest incident has been the most frustrating. The security team requested my PAN card, which I submitted multiple times:As a PDF attachmentAs a JPEG imageAs an email attachmentEmbedded directly in the email bodyDespite sending the document in multiple formats, I was later informed that they had not received it. I have the complete email trail proving that the documents were sent successfully. This has further prolonged the verification process without any apparent justification.As of today, my account still contains approximately ₹273,000 (INR), and my withdrawal remains unavailable. This is a significant amount of my hard-earned money, and the prolonged delay has caused considerable financial stress and anxiety.I have maintained complete records of this case, including:Around 70 email exchanges with the support team.Screenshots of every document submitted.Screenshots of my account balance and pending withdrawal.The entire verification and communication history.I understand and fully support legitimate KYC and anti-fraud verification procedures. My concern is not the verification itself, but the way it has been handled. Despite my full cooperation and prompt submission of every requested document, the process has continued without transparency, clear communication, or a reasonable timeframe for resolution.Based on my personal experience, I would strongly advise prospective customers to carefully research recent reviews regarding withdrawal processing and verification delays before depositing significant amounts with 1xBet.I sincerely hope 1xBet reviews my case, completes the verification process promptly, and releases my withdrawal without any further unnecessary delay.
06.08.2026
Trustpilot
1xBet Withholding My Withdrawal Despite 12 Days of Completed Verification – Player ID: 1512012065
**Subject: 1xBet Withholding My Withdrawal Despite 12 Days of Completed Verification – Player ID: 1512012065**I am filing this complaint regarding the unreasonable and ongoing delay by 1xBet in processing my withdrawal and completing my account verification.The issue began on **26 July 2026**, when my withdrawal was suddenly placed on hold and my account was restricted for verification. On the same day, I submitted all the personal identification documents requested by the verification team.On the following day, I was informed that my documents would be reviewed and that I should wait. Since then, I have followed up with the support team almost every day. However, instead of receiving meaningful updates, I have repeatedly received the same generic copy-and-paste responses, with no explanation, no estimated completion time, and no indication of whether there is any issue with my documents.What is particularly concerning is the pattern of this verification process. Approximately every third day, 1xBet requests one additional document. I submit it immediately, after which communication goes silent again, followed only by more automated template replies. This cycle has continued for **12 days**, and as of today, my verification remains unresolved.My account currently holds approximately **₹273,000 (INR)**—a significant amount of my hard-earned money. The continued withholding of these funds without transparency has caused me considerable financial stress and emotional distress.To support this complaint, I have attached:* Around **50 emails** documenting my repeated follow-ups and the repetitive responses from 1xBet.* Screenshots of my pending withdrawal and account balance.* Copies of every verification document requested and submitted.* The complete email trail showing my cooperation throughout the process.I have **fully complied** with every verification request and have submitted every document without delay. Despite this, 1xBet continues to withhold my funds while providing no meaningful progress updates or realistic timeframe for resolution.Based on my experience, this prolonged and repetitive verification process appears to be an unreasonable delay in processing a legitimate withdrawal. I respectfully request that this matter be investigated and that 1xBet be required to complete my verification and release my funds immediately.I also urge other players to exercise caution and research similar complaints before depositing significant amounts, as my experience has raised serious concerns about the way withdrawal verification is being handled.
05.08.2026
Bookmaker-Ratings
В процессе
Задержка выплаты - 154000 RUB 1xbet - 5 Августа 2026
У меня на балансе 154 тысячи, не дают вывести. Прошел длительную верификацию, в итоге они мне на почту прислали письмо что якобы было принято решение о прекращении сотрудничества. В итоге даже в личный кабинет зайти не могу,пишет неверный логин или пароль. Хотя ввожу все правильно. Пробую восстановить, но код подтверждения не приходит.
154 000 RUB
Источник ↗
05.08.2026
Trustpilot
THEY'RE THIEVES
ID : 348174167THEY HELP THEIR AGENTS STEAL PEOPLE'S MONEY.IT'S BEEN A MONTH SINCE THEY TOLD ME, “DON'T WORRY, WE'LL FIX THE PROBLEM,” AND NOTHING... IT'S THE WORST CUSTOMER SERVICE EVER THEY JUST TELL YOU THAT YOUR REQUEST IS BEING PROCESSED WHEN NOTHING IS ACTUALLY HAPPENING... NOT A SINGLE SIGN OF LIFE. UNTIL YOU GIVE UP. YOU’LL NEVER SEE YOUR MONEY AGAIN. DON’T THINK YOU’RE SAFE WHEN YOU PLAY WITH THEM IT ONLY TAKES ONE PROBLEM FOR YOU TO NEVER BE ABLE TO RESOLVE IT, AND YOU CAN SAY GOODBYE TO YOUR MONEY.THEY’RE THIEVES, STAY AWAY FROM THIS SITE. THERE ARE MANY OTHER SAFER AND MORE HONEST WEBSITES. ID : 348174167
05.08.2026
Trustpilot
Worst experience with 1x bet
I have already shared a review previously and still my Issue is not resolved it's been 6 days now and I don't get proper response from the customer support as well what am I supposed to do
05.08.2026
Bookmaker-Ratings
В процессе
Задержка выплаты - 30000 RUB 1xbet - 5 Августа 2026
Здравствуйте у меня проблема с выводом сперва мне говорили что отправили вывод и отправили мне чек вывода этот чек оказался фальшивым тепер мои вывод стоит в платежных обращениях больше месяца служба поддержки каждый день говорят одно и тоже Кто не будь получил свои вывод после таких разбирательства
30 000 RUB
Источник ↗
05.08.2026
Trustpilot
Unfairly Blocked Account and Withheld Initial Principal Deposit! (Player ID: 1742929061)
I am writing this review to warn everyone about 1xBet’s unethical behavior. I fully complied with all their verification requirements, submitted every document they requested, and followed all their terms. Yet, 1xBet blocked my account and has refused to return even my original principal deposit!In their official communications, 1xBet stated that the initial deposit balance would be refunded to my payment channel upon account closure/investigation. However, as soon as I accepted their decision and formally requested my own original deposit back, their Security Department stopped responding entirely and withheld my funds. They have completely ignored my emails and cut off communication!This is a clear refusal to honor their own stated policies and return a player’s initial funds.Player ID: 1742929061Query Reference: #93674725I have already escalated this matter by filing an official complaint with the Curaçao Gaming Authority (CGA). I strongly urge potential customers to stay away from 1xBet—they will block your account and keep your initial money without giving any support!Update / Response to 1xBet Reply:As stated in your own response, "withdrawals are permitted only for deposits, not winnings."I would like to clarify that I am NOT claiming any winnings, profits, or bonus funds. I am strictly requesting the refund/withdrawal of my original deposit money, as per your company's official policy.Since I am complying with your rule and only seeking my initial deposit back, please grant me permission to withdraw my deposit amount to my payment method without further delay.☠️1xBet is a completely fraud and scam company. Even after I agreed to all of their terms and conditions, they are completely silent and dodging the issue regarding the refund of my original deposit.Do they really think their responsibility ends by simply posting an automated, copy-pasted reply? This company illegally freezes and steals thousands of millions of dollars from players by using automated excuses and ignoring legitimate queries.1xBet is nothing but a fraudulent operation that traps users' hard-earned money. Beware of this scam!
05.08.2026
Trustpilot
Deliberate Harassment: 1xBet Refuses to Refund Deposit (ID: 1081089705)
Deliberate Harassment: 1xBet Refuses to Refund My Original Deposit of 30,001 BDT for 6–7 Months (ID: 1081089705)I am writing this review to expose the severe harassment and unfair treatment I have been facing from 1xBet for the last 6 to 7 months.According to 1xBet's own terms and conditions, in the event of an account dispute or resolution, the company is obligated to refund the player's original deposit amount (excluding any bonus funds or winnings). I accepted this condition and requested only my initial deposit money back without claiming any winnings or bonuses.Despite agreeing to their rules, 1xBet has completely stopped communicating with me. For almost 6 to 7 months, I have been repeatedly emailing them from my registered email address, but they fail to respond. Their live chat support continuously provides misleading and automated directions without giving any real resolution.I do not want any bonus or extra winnings. I only want my original deposit of 30,001 BDT back. It is unacceptable for a global betting platform to hold onto a user's original deposit and completely ignore all communications for months.Account Details for Verification:Player ID: 1081089705Registered Email: Claim Amount: Original Deposit (30,001 BDT)I demand that 1xBet refund my original deposit immediately to my payment method and stop this continuous harassment.02/08/2026Update / Response to 1xBet Reply:I kindly request a fair and proper investigation into my account history, along with an accurate calculation of my overall transactions. If an accurate calculation shows that I am entitled to any refund or legitimate payout, I ask that the exact eligible amount be returned to me accordingly. I simply seek a correct, fair, and transparent resolution based on an honest review of the numbers.****Update / Response to 1xBet Reply:According to your stated policy, if a rule violation occurs, winnings and bonus funds are not paid out, but the player is permitted to withdraw their original deposit.I fully respect your rules. I am NOT asking for any winnings, profits, or bonus funds.My current account balance is 50,601 BDT. I kindly request you to conduct a proper and fair calculation of my total deposit and withdrawal history. After deducting all winnings and bonus amounts according to your company rules, please allow me to withdraw whatever remaining portion of my original deposit money I am legitimately entitled to receive.Thank you.05/08/2026Update / Final Notice to 1xBet:It has been several days, and 1xBet is completely ignoring my lawful request. In their own response, they admitted that deposits are refundable, yet when I asked for a fair and transparent calculation to return only my eligible deposit money (excluding all winnings and bonuses), they stopped responding.Holding a customer's original deposit while ignoring clear policy terms is nothing short of deceitful practices. If my remaining eligible deposit is not calculated and processed for withdrawal immediately, I will be forced to escalate this formal complaint to international gambling regulators (such as Curaçao eGaming) and report this practice on all public resolution forums.Process my legitimate deposit refund now.
04.08.2026
Bookmaker-Ratings
В процессе
Задержка выплаты - 30000 RUB 1xbet - 4 Августа 2026
Вывод одобрили но не поступил вывод Написал в службу поддержки они сказали что вывод отправлен и отправили чек от вывода чек оказался фальшивым И теперь больше месяца кормят дежурными словами и вывод не поступает и пополнение делал тоже не поступает.
30 000 RUB
Источник ↗
04.08.2026
Trustpilot
I placed withdrawal of 19772 on 29…
I placed withdrawal of 19772 on 29 july,according to policy it can take up to 48 hour but is alredady gone last seven days as on aug 4,i placed quary on 31 july but still doesn’t receive any response its clearly a scam they repeating same words again and again.Customer id 200613213
04.08.2026
Trustpilot
I deposited ₹5,000 three times (a total…
I deposited ₹5,000 three times (a total of ₹15,000) into my 1xBet account using the UPI Fast Mode payment option. However, none of these deposits have been credited to my gaming account.I have contacted customer support multiple times by email and have also tried raising payment queries, but I have not received any meaningful resolution. I was informed that if the deposits were unsuccessful, the money would be automatically refunded to my bank account within 14 banking days. If not, I was told to raise a payment query. Unfortunately, despite following these instructions, my payment queries have not been resolved.This has been an extremely frustrating experience. My ₹15,000 is still unaccounted for, and I have received no clear explanation or timeline for resolving the issue.I also want to express my concerns about the platform's 1x Games. Based on my personal experience, the games appear to be designed in a way that makes it extremely difficult to win consistently. While this is my opinion and experience, it has significantly reduced my trust in the platform.I request that my pending deposits be investigated immediately and either credited to my account or refunded to my bank account without any further delay. I also expect a proper response to my payment queries instead of repeated generic replies.My personal information:-Account number / Player ID - 774182835
04.08.2026
Trustpilot
I am still waiting for my deposit on…
I am still waiting for my deposit on 1Xbet it's been more than 24 hours now can u plz fix It . Even after creating query my issue still haven't fix and also sent email as well . Gaming id : 238018545
03.08.2026
Trustpilot
If i had a chance to give in negative i…
If i had a chance to give in negative i would have given it.I will list out the problem I faced in pointers below1. Whenever I won big and place for withdrawal they simply rejects my withdrawal and give a lame reason as payment processing error.2. When I ask them show the proof where error occurred and ask them where it shows payment processing error, the customer care simply we cannot provide proof it's your wish to continue in this platform or leave.3. Worst part is once you deposit money and you have proof of deposit still they ask you wait for 14 banking days.4. Worst part is they don't care about your hard earned money they simply want us to lose all the money.Guys iam from India and iam available on the mail given below for proof My player id is 719540523My conclusion review to all my brothers is to never use 1xbet for your entire life.You will thank me later for it
03.08.2026
Trustpilot
This is my 5th complaint on this issue
This is my 5th complaint on this issue, and I still haven't seen any improvement or progress. A few days ago, I made 5 deposits on this site, and 4 of them didn't appear in my account. I then created tickets for them and had to wait a few days. I complained about this both on the site's support team and via email. Today I made another deposit, and the same problem persists. I contacted the support team, and Ms. İlahe said there's a system problem and that this is perfectly normal. Yes, she said that. Then she closed the support chat for me.In short, this site has problems, especially for Azerbaijan. Consider this when making a deposit. It's considered perfectly normal for your deposited money to appear in your account a few days later. The support team treats you like an animal. I'm even writing their names: Ms. Aynur, Ms. Ceyran, and Ms. İlahe. These support team members are very rude, give off-putting answers, and offer no problem-focused help whatsoever.I've been a user of this site for 10 years. My deposit portfolio is almost 300k. But this is the treatment I'm getting. Despite writing numerous complaints, no action has been taken and no official has contacted me! Don't play on a site that doesn't value you!