Vip Cashback problem
Reason: Missing Funds
Hello I have a problem with vip Cashback since 2 weeks and no Cashback is available I talked to them several times and no relvoving issue yet I tried to update the app and no change. Everytime I called them they run out of solving the problem. I sent them an email and no reply. I used to get my Cashback every week now they didnt reflect any amount and my calculations by their rules should reflect a good amount so I need help to get out this issue.
--- Ответы в треде ---
1xBet Casino • Representative 16 hours ago Hello! VIP Cashback is a return of part of the amount based on the results of your gaming activity in the casino sections. The cashback amount depends on your VIP level, from Level 1 to Level 8. For Levels 1–7 (Copper–Diamond), cashback is calculated based on your overall gaming result since your last cashback payment: (Total amount wagered − total winnings) × cashback percentage. For example, if you have wagered €1,000 and received €700 in winnings since your last cashback payment, the difference is €300. If your cashback rate is 5%, your calculated cashback will be €15. It is important to understand that cashback is not simply awarded for every bet you place. It is calculated based on your overall gaming result. If your total winnings are equal to or higher than your total bets, there is no positive difference, so no cashback will be credited for that period. To receive cashback on the last day of the calculation period, your balance must be €2 or less. Bets placed within 24 hours before requesting cashback are not included in the calculation. Cashback is available for slot games, excluding table games. However, in the Live Casino section, only selected games are included. To check whether a particular game contributes to VIP Cashback, open the game and look for the “VIP Cashback XX%” label. For Level 8 (VIP), a different calculation method applies: cashback is calculated separately from each bet, regardless of whether the bet is winning or losing. The percentage depends on the game category: • Slots — 0.25%; • Live Casino — 0.1%; • Lotteries — 0.2%; • Table games — 0.05%. These are the main conditions of the program. You can find the full rules in your account under “VIP Cashback → Rules”. In the same section, you can also check your current VIP level, the amount of cashback you have accumulated, and the amount currently available to claim. To request your cashback, click “Get”. Please note that the cashback may not be credited immediately, as all requests are subject to review and are processed in order. Best regards, 1xBet Team
AskGamblers • Support Team 19 hours ago Dear 1xBet Casino,Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.
rizkallahmikel • Lebanon 4 days ago 1771413755 this is my account id I didn't get the vip Cashback since 1 month almost
1xBet Casino • Representative 4 days ago Hello, Please provide your account ID. We will do our best to help you. Best regards, 1xBet Team
