1win— player complaints: 115 in English

delay withdrawal. need to wait 72 hours to verify even though I am a 2 year bettor in their platform.

Dear 1Win Support Team,I am unable to withdraw funds from my 1Win account. Your system previously requested additional KYC verification, and I have already completed and submitted all the required documents.However, even after completing the additional KYC, my withdrawal is still not working.Please check my account and verify the status of my KYC. If my verification has been successfully completed, kindly enable withdrawals on my account and let me know if any further information or documents are required.I request you to resolve this issue as soon as possible and provide me with an update on my account.Regards,Id - 377642205Ved prakash dwivedi

Dear 1win Support Team,My 1win account has been blocked, and I would like to know the exact reason for this restriction.I have not received a clear explanation regarding why my account was blocked. I request you to please review my account and provide me with the specific reason for the block.If any verification or additional documents are required from my side, please let me know and I will provide them promptly.I kindly request you to review my account and restore access as soon as possible, provided there is no valid violation associated with my account.Please confirm the current status of my account and the steps required to unblock it.Regards,Vijay Kumar Dahayat

The money i won helped a lot since I'm the only one who is old so I'm trying ways to put food on the table

They are all scammers I placed a whidraw request but after 1 week not received to me the always say give us some time scame scame scame

id 381143145Disgusting service. Useless customer support. After successful verification, they cannot withdraw my money due to the fact that they have some problems. I've been waiting for my money for a long time. And the support doesn't respond to me at all. The most disgusting casino

Dear Trust & Safety / Security Team,I am submitting this complaint regarding the blocking of my account and a security concern involving unauthorized attempts to access my account.Account ID: 326717834A person has been repeatedly attempting to access my account. I have not authorized this person to access or use my account.I request your team to immediately investigate the security activity associated with my account and verify whether any unauthorized access attempts have been made. Please review the relevant login and security records and take appropriate action to prevent any further unauthorized access.My account is currently showing as blocked, and I need clarification regarding the reason for this restriction. If the block has been triggered due to security-related activity, please review the matter and restore my access after completing the necessary verification.I am the legitimate owner of the account and I am willing to provide any required information or verification to establish ownership.Please treat this as an urgent account security complaint and provide me with:The reason my account has been blocked.Confirmation of whether suspicious/unauthorized access attempts were detected.The steps required from my side to secure and recover the account.Confirmation that appropriate security measures have been taken against further unauthorized access.I request a prompt response and resolution of this matter.Regards,Vijay DahayatAccount ID: 326717834

PS:1win STOLE MY MONEYI believe 1win has treated me unfairly and withheld my money without justification.I successfully completed KYC verification, and immediately afterwards my account was blocked. Before that, I had no problems with my account. I was simply placing normal football bets on matches from the major European “Top 5” leagues. I did not use multiple accounts, bots, arbitrage or any other prohibited activity.1win now claims I violated Clause 12.8, but they have never explained what I supposedly did wrong or provided any specific evidence. They have now confirmed that they will not refund my balance.I had approximately €2,300 in my account and 10k on open bets mostly matches on top 5 league like psg,barca,arsenal and etc, and I want my money back.If an operator can simply accuse a customer of violating a general clause without explaining the alleged violation and then keep the customer's balance, this raises serious concerns about how other customers who make withdrawals could be treated.I am asking 1win to return my funds and provide a specific, transparent explanation of what I allegedly did wrong.

1win Account ID: 378283902I am very disappointed and, honestly, completely confused by how 1win has handled my case.From the beginning, I used my account normally and completed the verification process when requested. I provided the documents and information requested by 1win. Despite this, my account was later permanently restricted and my remaining balance of 920 CAD was withheld.I contacted Customer Support several times to understand what happened. I was simply told that the decision was related to clause 12.8. However, nobody has clearly explained what specific rule I supposedly violated, what transaction is concerned, or provided any evidence supporting this decision.Customer Support tells me that only the Security Department can review the case. I contacted the Security Department, but I still have not received a clear explanation or my money back.I am not asking for anything complicated. I just want a clear explanation of what I supposedly did wrong and why my 920 CAD is being withheld.At this point, after all my attempts to resolve the issue directly, I genuinely do not understand what is happening with my account or my money.

Hi, my ID is365821696, and I'm experiencing an issue with 1win since Thursday, I have created an appeal and it was completed since Thursday till today, I haven't received my payment yet and I can't chat with them now since Friday theirs an error , please 1win

SCAMI had been playing with 1win and everything was going normally. I placed several football bets and had several losing and winning tickets.When I later wanted to make a withdrawal, 1win requested additional identity/KYC verification. I completed the verification successfully, but immediately afterwards my account was blocked.Since then, I have been unable to access my account or my betting history.At the time of the block, I had approximately €2,300 in my account, as well as several open bets with approximately €10,000 in potential winnings.1win told me that my account was blocked under Clause 12.8, but they did not clearly explain what specific action I supposedly committed or provide me with a specific reason for the alleged violation.I have not committed fraud, used multiple accounts, automated software or done anything unusual. I simply placed regular football bets.I am currently requesting a full explanation, access to my betting records, information about my open bets and payment of any funds that are legitimately due to me.I will continue pursuing this matter through the appropriate complaint and regulatory channels if it is not resolved.I am posting this review to document my experience and warn other players about what happened to my account.My nickname is kriki588This is fraud betting site so many negative comments.This site when see that you win one bet blocked you and say how you broke terms and rules..if you not win all is ok...Run out from this site!!!SCAM SCAM SCAMPS: I cant access to my money or any other he stole all money and answer me schablone message

I am a 1win user with account ID 68833401. My withdrawal requests have been pending for 5 days, and the issue still has not been resolved.I have contacted customer support several times, but the only response I keep receiving is that I need to wait. Five days is an unreasonably long time for a withdrawal to remain pending.I would like 1win to review my withdrawal and process the payment as soon as possible.

1WIN STILL HASN'T PAID MY R400 36+ HOURS AND COUNTINGI requested a R400 withdrawal at 17:36 on 18 September 2026.It is now 20 September at 07:41 and I STILL haven't received my money!this is the second time... the first time I withdrew, it took 3 hours to come through of 500..However this time...1win asked me for a bank statement. I provided it.Then they asked again.And again.And again.I have submitted my bank statement SIX TIMES!Each time I had to download another updated statement from my bank, costing me R6.50 per download, just to satisfy the same verification request over and over again.So I've repeatedly paid money to prove information that I've already provided — and my R400 is STILL sitting with 1win.This is beyond frustrating!If there is something wrong with my documentation, then tell me exactly what is wrong with it. Don't keep sending me around in circles asking for another statement... BECAUSE IM A LEGIT PLAYER and REAL PERSON! I have screenshots/screen recordings and documentation proving:• The exact time and date I requested the withdrawal• The withdrawal still being unpaid• My six separate statement submissions• The repeated requests from support• The additional bank charges I've incurred• My conversations with 1win SupportI've kept the receipts. Every single one!This isn't about the amount anymore. It's about the principle. If a platform can't process a R400 withdrawal after receiving the requested verification documents SIX TIMES, then customers have every right to question how withdrawals are being handled.1win: I've done everything you've asked. I've provided the documentation repeatedly. Now pay the withdrawal.⭐ 1/5And yes, I will be updating this review once the matter is actually resolved.Request number: SPP-1842883Player ID: 349029366

I feel like 1win scammed me cause its been 5 day still waiting for my money but nothing

I have been trying to withdraw for days, keeps saying withdraw is successfully requested then says cancelled. This is a scam and do not use this scam of a casino.

The individuals operating this platform appear to be fraudulent and unresponsive. While deposits were processed without issue, withdrawals have failed for seven consecutive days. Customer support is limited to automated responses, and the communication process feels dismissive. I will not reinvest in this platform under any circumstances. I anticipate a poor response below.😂 My request no : SPP-1755312

Title: Beware: Offshore casino holding deposits and delaying supportThey make it very easy to deposit money, but when the money gets stuck, support makes you wait forever. They keep asking for screenshots, PDFs, and endless documents just to delay things. They operate offshore from Cyprus and Curaçao with weak consumer protection and zero accountability. Do not trust them with your money. or Just avoid the casinos platforms.

Subject: FINAL FOLLOW-UP & URGENT ESCALATION – Withdrawal Funds Not Received | Game ID 326717834Hello 1win Support Team,This is a further follow-up regarding my unresolved withdrawal issue.My Game Account ID: 326717834.I have already provided all the information requested by your support team, including my account ID, withdrawal details, and the relevant bank statement showing the transactions around the withdrawal date.Despite providing the requested evidence, I have received no proper response or resolution from your team.I therefore request that this case be immediately escalated to your Payments/Financial Department for a complete investigation.Please provide a specific written response confirming:• The exact date and time the withdrawal was initiated.• The withdrawal transaction/reference ID.• The current status of the withdrawal in your system.• The payment method/agent through which the payment was processed.• The transaction/reference number of the payment sent from your side.• If you consider the withdrawal completed, documentary proof of the payment so that I can verify it with my bank.The attached bank records have already been provided as evidence from my side. I should not have to repeatedly submit the same documents without receiving a substantive response.If there is any issue, rejection, reversal, delay, or payment failure associated with this withdrawal, please state the exact reason and the action being taken to resolve it.I request a clear and case-specific response from the responsible department rather than another generic support message.Please acknowledge this email and provide the current status of my case at the earliest.Regards,Game Account ID: 326717834

WARNING! 1win is a SCAM - 1250 AZN withdrawal pending for 5 daysMy experience with 1win is terrible. This company is a SCAM.Account ID:[353116039]On 12.09.2026 I requested a withdrawal of 1250 AZN. Today is 16.09.2026 and my money is still PENDING. I cannot cancel the withdrawal and I cannot get my money.I contacted support many times. They always say the same fake answer: Please wait, your request is being processed by a specialist. No specialist contacts me. No one helps.This is my own money and they are holding it illegally. This is THEFT.I have all screenshots and proof.I will post my story on every website until you pay me.DO NOT DEPOSIT MONEY TO 1WIN! YOU WILL NOT BE ABLE TO WITHDRAW!

my ID is 362911629 i asked for a withdrawal for more than 72 hours still pending,I’ve contacted support several times just to open a ticket, but lately I haven't been able to get through; no one takes the time to reply or look after customers. I wonder what the point is of playing on this site—unlike others that have top-notch support and almost instant withdrawals.3 days i'm waiting for few money, i have no courage to play with them anymore. thanks to them