1xBet Casino - Player’s account remains open despite request for help.
The player from Mongolia filed a serious complaint against 1xBet for failing to protect her as a vulnerable player despite her repeated requests for help due to her gambling addiction. Despite informing the casino of her situation and asking for her account to be closed, it remained active, leading to substantial financial losses of approximately MNT 70,000,000. She requested an independent investigation into the company's handling of her case and fair compensation for her losses. We received her supporting evidence, but the complaint was closed without further investigation because the disputed events had happened more than six months before she submitted the complaint. This decision did not confirm whether the casino had handled her earlier disclosures correctly.The player from Mongolia filed a serious complaint against 1xBet for failing to protect her as a vulnerable player despite her repeated requests for help due to her gambling addiction. Despite informing the casino of her situation and asking for her account to be closed, it remained active, leading to substantial financial losses of approximately MNT 70,000,000. She requested an independent investigation into the company's handling of her case and fair compensation for her losses. We received her supporting evidence, but the complaint was closed without further investigation because the disputed events had happened more than six months before she submitted the complaint. This decision did not confirm whether the casino had handled her earlier disclosures correctly. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 31 Oct 2026 | Closed : 06 Nov 2026Automatic translation:
