Verification is taking more than 30 days
Reason: Verification issues
Operator: 1xBetAccount ID: 1750932489Ticket Number: #93745262Issue: Ongoing account verification process and withdrawal/funds freeze imposed by 1xBet lasting over 38 days. My funds are completely locked inside my 1xBet account, leaving me unable to play, use the platform, or access my money. Furthermore, 1xBet has vastly exceeded their standard 72-hour verification and processing windows by a massive margin, despite my full cooperation and timely submission of all requested KYC documents since August 22, 2026. Subsequent follow-ups have been met only with generic automated responses from 1xBet requesting indefinite additional time without any resolution.I kindly request that you review the attached evidence file so that the mediation process with the operator (1xBet) can proceed. Thank you very much for your time, assistance, and guidance.Best regards,
--- Ответы в треде ---
aleonardo0888 • Colombia 13 hours ago Thank you for the update. As requested, here are my available alternative payment methods to receive my full balance of 12,294,204 COP: Bank Account (Davivienda): Savings Account (The full account number was previously sent directly to your support email). Breve Key (Transfiya / Daviplata): @davi3144043702 Digital Wallet (AirTM): aleonardo0888@gmail.com All these payment methods belong exclusively to me (Andres Leonardo Calderon Jaimes). Since I have provided the requested payment alternatives, I kindly ask 1xBet to explicitly confirm that my account verification (KYC) is now fully approved, and to provide a clear timeline for the execution of my withdrawal."
1xBet Casino • Representative 16 hours ago Hello, Thank you for your response. We understand your concerns and would like to assist you in finding a suitable solution. To help us proceed, we kindly ask you to provide a list of the alternative payment methods currently available to you. Once we receive this information, we will be able to review the available options and determine the next steps. We appreciate your cooperation and ask that you give us the opportunity to assist you in resolving this matter. Thank you for your patience and understanding. Best regards, 1xBet Team
aleonardo0888 • Colombia 4 days ago "Thank you for the reply, but this is the exact same generic update I have been receiving. All requested documents for my account verification were submitted back on August 29th. After almost two months, 1xBet has provided no progress, no specific requirements, and no actual solution. My funds (12,294,204 COP) remain completely blocked. I request 1xBet and AskGamblers to prioritize this case and provide a definitive answer regarding the verification of my account so my money can be released."
1xBet Casino • Representative 5 days ago Hello, Please be informed that the case is still under review by the responsible department. We expect to receive further information soon and will provide an update as soon as a response becomes available. Thank you for your patience and understanding. Best regards, 1xBet Team
