1xBet— player complaints: 329 in English

Dear 1xBet Support,I am requesting an urgent escalation of my unresolved deposit issues.My 1xBet ID is 74138779, and I have been a 1xBet customer for more than 10 years. During this time, I have deposited and spent millions of birr through your platform. Given my long-standing history with 1xBet, the level of service I am currently receiving is extremely disappointing and unfair.I made the following deposits through the available local payment methods, and immediately after each transaction I provided the required and valid payment receipt:ETB 5,000 – CBE Bank FAST – 21/09/2026 – Query №22654505ETB 10,000 – Telebirr – 19/09/2026 – Query №22565000ETB 4,000 – CBE Bank FAST – 01/09/2026 – Query №21591878The deposits were initially rejected/marked as unsuccessful despite the fact that I had actually transferred the money. I submitted the requested receipts as proof. After that, I was asked to provide a video recording of my banking application showing the transaction, which I also provided.Despite complying with every request and repeatedly contacting customer support through live chat, my issues remain unresolved. I have been repeatedly told to wait, without receiving a clear explanation, resolution, or timeline. One of my queries has even remained unresolved for more than 24 days.I want to make it clear that I am not asking for anything unreasonable. The money was transferred, I provided valid proof, and I have provided the additional verification you requested. I simply want the deposits to be properly investigated and credited to my account, or for a clear explanation to be provided if there is a legitimate reason they cannot be credited.After being a loyal customer for more than a decade, I do not believe it is reasonable to keep my money unresolved for weeks while repeatedly asking me to wait.Please escalate these cases to the relevant payment/finance department immediately, review the receipts and banking video I have already submitted, and provide me with a concrete resolution.I would also appreciate a clear explanation of:1. Why these deposits were rejected despite the money being transferred.2. Whether my submitted receipts and banking video have actually been reviewed.3. The current status of each of the three queries.4. When the missing funds will be credited to my 1xBet account.I have been patient for a long time, but this situation has gone far beyond what is reasonable. Please treat this as a formal complaint and escalate it rather than simply asking me to wait again.Regards,1xBet ID: 74138779

Verification process is not reasonable. Company is not acting in good faith. Security team has been requesting different documents and then they don't response to me anymore. Requests included:-ID-Passport-Bank statement-Selfie with ID and account open Please check my id: 1797710337Mind you I haven't even withdraw any amount from your site. This website is not trustworthy.

Review Title: Deposit of ₹1,999.41 not credited since 5 days (ID: 1752031467)Review Body:I deposited ₹1,999.41 into my 1xBet account (ID: 1752031467) on 18th September 2026 using PhonePe. The money was immediately debited from my bank account, but it has not been credited to my 1xBet wallet yet.It has been 5 days now, and the support team is not resolving my issue despite providing the valid UTR number (672601336140). This is very disappointing service. Please check my UTR and credit my money immediately.User ID: 1752031467UTR Number: 672601336140Transaction ID: T2609181637364229075876

My experience with 1xBet was pretty average, so I’d give it 3/5. The games were fine and deposits were easy, but I had to wait longer than expected for a withdrawal. I also contacted support and the reply took some time. Nothing too serious, but there’s definitely room for improvement.

My VIP Cashback has been under maintenance for a long time. Please fix this issue as soon as possible and let me know when the problem will be resolved and when I can receive my cashback. Please provide a clear update.

1xbet Ethiopia.....Very very poor customer support. My 4,400 ETB deposit was not credited, and despite repeated complaints for more than 2 weeks, it is still unresolved.Account: 1665378149Ticket: 22255902Very disappointing experience. I expect 1xBet to resolve this immediately.

VIP Cashback & Customer SupportI have a Diamond VIP account, and I have been dealing with a serious issue with the VIP Cashback service for more than two weeks.The cashback appeared in my account, then disappeared again. The service seems to be constantly under “maintenance”, and even when the cashback becomes visible, it can disappear again without any clear explanation.But honestly, the cashback problem is only part of the issue. The customer support is even more frustrating.Whenever I contact support, I don't get an actual answer or a solution. Instead, I receive the same meaningless scripted responses:“We understand that you are angry.”“We apologize for the inconvenience.”“Do you have any other questions?”That's it.Nobody actually explains what is happening. Nobody takes responsibility for the problem. Nobody provides a clear solution or even a realistic timeframe.It feels like you are talking to a wall rather than a real customer service representative.I am not asking for special treatment. I simply expect a company to explain what happened to my cashback, what is being done to fix it, and when I can expect the issue to be resolved.A VIP customer shouldn't have to repeatedly contact support just to receive the same automated phrases without any meaningful answer.At this point, the biggest problem is not only the missing cashback — it is the complete lack of transparency and effective customer support.

1655681405 - Account number As Security team had asked me to provide the photos of the deposits made to the 1X bet account instead of PDF files,I have uploaded all the 11 deposit sign to the account in the JPG format, but still the website is refusing to accept the documents and it has kept asking me to upload it again and again. I have tried it multiple times say 5 to 6 times, but of no use, so I have mailed to the Security team the same JPG images.Hoping for your reply and let me know why this JPG images were rejected because the JPG format was the one which the security team had asked me to upload, so I do not understand why the website is asking me to upload again.Hoping for the the review from the Security team as soon as possibleThank you

Scam, deposited crypto not been credited, account locked , banned from live chat.Reported to police and international fraud laws. Rodger in live chat replied with “yes, we have taken the deposit but not refunding you the 10,000 euro. I asked if this was a scam and he replied with “will be, you will see soon”

I am a Silver VIP player (User ID: 491791885). My account has had 10,437.4 BDT in VIP Cashback ready to collect. Every attempt to claim gives an error stating 'Maintenance underway, please try later,' and the section has now gone to 'Unavailable'. In-app support provides no resolution timeline or manual intervention. I have emailed formal escalations to info-bn and administration without immediate credit. I expect the technical/finance team to manually credit my 10,437.4 BDT to my main account balance immediately.IT HAS BEEN WEEKS AND NO SOLUTION CAME,CREDIT ME MANUALLY.

🚨 1xBet — Alleged Scam Over Unpaid Player CashbackI have been trying to claim the cashback that is supposed to be paid to players, but every time I contact 1xBet to request my cashback, I am simply told that the cashback system is “under maintenance.”This has been going on for more than two weeks.I have screenshots showing the cashback information on the website, my account activity, and my conversations with 1xBet support.If the cashback is genuinely unavailable because of maintenance, why has it remained unavailable for more than two weeks without a clear explanation or a definite resolution?I am posting the evidence publicly so other players can see what is happening and make their own judgment.1xBet, please provide a clear explanation and pay the cashback that is legitimately owed to the player, or explain specifically why it is being withheld.#1xBet #1xBetComplaint #Cashback #UnpaidCashback #Gambling #PlayerRights

If there is one bad gambling website in the world, it is 1xbet because many times when I bet and win, they block me or ask for verification or freeze my money. This has happened to me many times. It has happened to my friend as well.scamer

Extremely disappointing — deposits work perfectly, but cashback and withdrawals are always a problemI have been using 1xBet Pakistan for some time, and I have become extremely disappointed with the way VIP cashback and withdrawals are being handled.What is particularly frustrating is the inconsistency. Whenever I deposit money, I have never seen technical problems, maintenance, or unexplained interruptions. Deposits seem to work exactly when the customer is putting money into the platform.But when it comes to VIP cashback and withdrawals, suddenly there is always some problem.I currently have PKR 4,400 showing as VIP cashback, but I am unable to withdraw it. This is money that is being displayed in my account, yet I cannot access it. If 1xBet offers VIP cashback as part of its customer rewards, then the company should honor those rewards and provide a clear explanation when customers cannot withdraw them.Honestly, this situation is seriously damaging my trust in the platform. A legitimate business should not give customers the impression that depositing money is easy while receiving cashback or withdrawing funds becomes complicated.The repeated problems with withdrawals and VIP cashback also make me question the stability of 1xBet Pakistan. I cannot say that the company is closing, but the way these issues are being handled certainly gives customers reason to worry about whether the platform is operating normally.1xBet needs to stop giving customers vague explanations and clearly explain what is happening with VIP cashback and withdrawals. Customers deserve transparency, and if PKR 4,400 is showing as available cashback, there should be a clear reason why it cannot be withdrawn and a clear timeframe for resolving it.Very disappointing experience.

absolutely terrible companythieves, scammers, and scum

VIP cashback is a scam. The higher the level the less benefits. Been waiting for a cashback for almost weeks. Specially bow that ive lost thousands. Be careful.

On 14.09.2026 and 21.09.2026, I deposited money twice into the 1xBet application. The deposited amount has still not been credited to my account.Despite opening a support ticket on the same day, my request has still not even been reviewed after 7 days. I write and call every single day. The only response I receive is: “The finance department will look into it as soon as possible.”I have not received any concrete result during this entire period. I demand that my request be urgently reviewed and that the deposited amount be credited to my account immediately as it’s really getting very frustrating so many times.Here are the following payment queries :-1. 223034652. 22670337

Subject: FINAL LEGAL DEMAND NOTICE: Corporate Fraud, Theft, and Threat of Public Blacklisting - Account ID: 1742317783 / Query No: 21011034TO THE SENIOR COMPLIANCE AND FINANCIAL FRAUD DEPARTMENTS OF 1XBET,This is my absolute FINAL LEGAL ULTIMATUM regarding my unresolved withdrawal of 39,000 PKR, which your company has been unlawfully withholding for over 30 days under Account ID: 1742317783.I have completely run out of patience with your disgusting, repetitive, and automated support loops. On Friday, your senior manager Shafi formally admitted that this issue is a complex technical and intermediate banking gateway bottleneck on YOUR side, and explicitly promised a manual audit by your highest financial management team. Today, your local desk has the audacity to send me yet another garbage template telling me to "be patient."Let me make this crystal clear: You are deliberately playing games to steal my hard-earned money. I have fully complied with every single validation and verification process daily, and there is zero fault on my end. If you cannot process payments through your broken automated gateways, it is your legal obligation to pay me manually.IMMEDIATE CONSEQUENCES UPON NON-COMPLIANCE:If my full balance of 39,000 PKR is not manually credited back to my account balance or fully processed into my pocket within the next 12 HOURS, I will immediately execute the following actions:FEDERAL INVESTIGATION AGENCY (FIA) ACTION: I will officially launch a formal criminal complaint with the FIA Cyber Crime Wing in Pakistan against your local money-handling operations, gateway proxies, and bank accounts for digital financial fraud and corporate scamming.PUBLIC DESTRUCTION OF REPUTATION: I am publishing a highly detailed, 1-star corporate exposure review on Trustpilot, Casino.guru, and Askgamblers, attaching full screenshots of Shafi's admission of gateway failure, proving to the international gambling community that 1xBet steals player funds and running a scam.ADR ARBITRATION EXECUTION: My formal dispute form with your licensing arbiter, CADRE B.V. (Caecus N.V.), will be pushed to active investigation status to challenge your gaming operations.You do not know who I am, and I will not let you make a fool out of me anymore. Do not send me another automated reply. Either reply with concrete manual payment confirmation or face full-scale legal and public escalation.Account Reference Data:Customer ID: 1742317783Formal Query No: 21011034Disputed Amount: 39,000 PKRFerooz Khan BarozaiQuetta, Pakista

I made a deposit through bKash, but it has been pending for more than 24 hours and the money has still not been credited to my 1xBet account. I have already opened a support ticket, but I have not received a solution yet. I hope 1xBet will check my transaction and resolve the issue as soon as possible.

Scam, deposited crypto into this site 5 days ago still not credited. Explorer shows it’s reached their wallet address. Each time I speak with live chat I get told crypto isn’t available right now. While they still take deposits by crypto. This gambling website has also been posting fake reviews here. On live chat, I asked if they can return my deposit as it’s showing as delivered or am I being scammed. The live chat agent replies with “if it was a scam, this would be done months ago…They’re is also news online that slot machines here have been rigged to decrease RTP depending on total deposit/lost (check it online yourself)I have reported the crypto address for this company to binance, Coinbase, kracken. (Revolut banned it today themself) This casino is going under and will be closing up. They will be stealing your crypto. I have supporting evidence to back up the valid point I have confirmed today on this review. (1xbet have also banned me from customer service chat)

after winning 700 USD look at what they ask as documents ***You should provide us with screenshots of your e-wallet.Please take screenshots of the following tabs:''Settings'', ''Personal info'', ''Account limits'' and ''Cards and Bank Accounts''Send us the screenshot of your e-wallet showing the deposits made to your account.Please, mind, we should see the email address associated with your e-wallet on each screenshot.Provide us with full-sized screenshots without cropping the taskbar and address bar of your browser.***i send them 6 pages screenshots of my E wallet but they ask for something that does not exist in the E wallet itself 1 -please be aware they show different odds for each player ( if you are a loser you enjoy high limits and true odds if you became a consistent winner you get account limited and odds lower than other players , you can check if your account is flaged by opening their website in another device without login in and compare with your logged in account on the other device then you will see the SCAMM , if you do not pay my 700 usd i will go to the police with a list of your local agents bank account numbers , and also invite the local press to record an emission about different odds and the scamm of the complicated KYC to deny winning payout . the only safe way is to pay my winning all others diplomatic words from the public relation agent that will respond to my review will be ignored .