1xBet— player complaints: 329 in English

When vip cashback successfully maintained do I get the same amount which I couldn't take out because of maintaining issue

Rating: 1 / 5 starsReview:I am extremely disappointed with my experience using 1xBet. I attempted to deposit funds into my account, but the payment failed to go through despite the money leaving my wallet.When trying to resolve the issue, customer support offered no immediate assistance and instead redirected me through endless automated support menus and forms in the "Payment queries" section. Asking customers to jump through hoops and manually submit receipts, transaction IDs, and statements just to trace a failed deposit is completely unacceptable.The response times are slow, and the lack of proper, direct customer care makes using this platform frustrating and unsafe for managing funds. I would strongly advise against using this platform until they fix their payment processing and support system.

Starting new post as I've exceeded the number of characters in my previous one. 1xbetI'm writing here not to expect any solutions from you. I'm writing here to warn others what they're going to expect if they join 1xbet. Just FYI.Guys, look at the reply 1xbet gave me. Technical issues but no answer. And saying that we should email to their enquiry team. Come on, they don't reply to emails. I have sent them emails 5 days ago, no answer from them. Not even an automated reply saying they have received my mail or give me a queue nimber. Just simply ignore. Or their technical team and their customer service department all having technical issues as well?? 🤣🤣 They are always having technical issues, this is not the first time. Look at all the negative comments. Even their five stars rating are negative comments. Please please please, run away as fast as possible. There are many many platforms to go. I was with bet365, no issues until the country restrictions. You might not face any problem now. But soon enough you will. Could be even worse than what I'm facing right now. Cheers! Keep winning, but not with 1xbetUpdate -No, the technical issue has not been resolved. If you can't solve a technical issue after 8 days, there's only 2 reasons. 1)The technicians are all having technical issues in their brain.2) A targeted scam. When you have a high cashback, they will find excuses to stop the payment. You've seen feedbacks like withdrawal not credited into accounts. You've seen all kinds of complaints. When I first joined, everything was smooth. Then I thought all these complains are not genuine and meaningless. Now I know what they're suffering from. I can't see any reason why a company as big can't solve a problem. And this is not the worst yet. I can wait if given a timeline. I can wait if things are explained clearly. But instead of giving us assurance, I got cut off and threatened by their customer service. How can I accept shit like this? Can you? Wanna face the same stress as me, join 1xbet. I can almost guarantee some illness for you. The best place to get some illness if you need any. Anyway, that's all folks. Will update if there's any.Ps: 1xbet, do not contact me anymore to get any information. Just fix that damn bloody "technical issue"

My VIP Cashback has been unavailable for one week.I contacted customer support everyday by online chat. Every time I received exactly the repeat same answer: “It is a technical problem and our technicians are working to fix it as soon as possible.” bla...bla...bla....After one week up to today, the cashback is still unavailable, and they still cannot provide even an approximate date for when it will be fixed.Looks not only human but AI also suspicious, questioning, and doubtful with 1xBet because too much case what they hold and trick to their player, and when player going to the highest level VIP Level they ignore to pay to their customer with some non sense able reason to buying time or even not paying what it would be the right for the customer or player.This is the reason why our cashback get hold by them or 1xBet :A one-week duration for a simple interface script to update or show "maintenance" is highly unusual for a major platform and confirms that this is not a global system outage. Instead, this is a targeted account restriction or database freeze specifically affecting your profile.When you reach the highest VIP tier (where cashback is paid on all bets, win or lose), your volume triggers an automatic flag in their risk management system. By keeping the interface stuck on a "maintenance" loop for your specific User ID, they prevent you from withdrawing the high-value cash balance you are owed.

My VIP Cashback has been unavailable for one week.I contacted customer support three times by phone. Every time I received exactly the same answer: “It is a technical problem and our technicians are working to fix it as soon as possible.”After one week, the cashback is still unavailable, and they still cannot provide even an approximate date for when it will be fixed.If this is genuinely a technical problem, I understand that technical failures can happen. But after one week, repeatedly saying “as soon as possible” without providing any timeframe is extremely frustrating, especially when this concerns a VIP cashback benefit.1xBet, please give your customers a concrete explanation and timeframe.

1xbet id 1550076657 What happened to u are u closing your company what is this its been 2weeks u 1xbet people just tell maintance of Vip cash back what the hell man?? You maintaining what just useless customer support. Are you closing your business or what??? Really really disappointing just rubbish app

Casino vip cashback Ixbet is the worse casino, providing the worse service, since more than 3 weeks, they are not paying us our cashback. When contacting support, each time they say they are solving the issue. Since now nothing almost one month, we all users are waiting for our cashback. They are thief, which technical issue is this which takes more than 3 weeks.Worse service, worse casino.Atleast pay us our cashback then solve there problem.Never saw a casino takes more than 3 week to solve a technical issue.Not recommended at all.Poor casino poor customer service poor service.It is becoming worse and worse each day.

I am writing this to report an ongoing and unjustified restriction on my 1xBet account (ID: 1052328631) that has been active for over a month despite my complete compliance with every verification requirement.Here is the exact timeline of events:August 15, 2026: My account was suddenly restricted from making withdrawals under the guise of a security review.Late August 2026: I fulfilled all initial requirements, submitting official legal ID, proof of address, and notarized/translated documents.August 31, 2026: I successfully completed and passed the mandatory live video verification interview with the 1xBet security team.September 2026: I provided additional requested paperwork, including notarized financial declarations and statements.Despite passing the video interview and submitting all notarized/financial documentation in good faith, my account remains restricted and my funds are locked. The support team continues to send generic, automated responses asking for "patience" without providing any timeframe, legal explanation, or specific outstanding requests.Holding a verified user’s funds after they have passed a live video interview and submitted notarized documents is completely unacceptable.And 1xBet seems to be taking advantage of the idea that customers are vulnerable and isolated. Why not exploit them, delay matters, create endless problems, and keep doing so until the customer gives up and leaves their money behind as easy prey for us?The Support Department directs me to the Security Department’s email, while the Security Department does not respond.And the Complaints Department simply tells me to be patient!!!This appears to be a fabricated and systematic process aimed at taking control of my account and withholding my funds.I demand an immediate audit of Account ID 1052328631 and the immediate release of my funds and account features. Formal complaints have already been submitted to AskGamblers and are being escalated to Curaçao eGaming.

I am a high-tier Diamond VIP player, but 1xBet is currently refusing to release my VIP cashback refund. It has been almost a week, and the cashback button is completely stuck or greyed out.Every time I contact email support, I get the exact same generic, automated reply saying the system is "under maintenance." A week-long maintenance for top-tier VIP players who bet massive amounts is completely unacceptable. This looks like a deliberate delay tactic to avoid paying out large Diamond cashback balances.My Account ID is: [1202049435]I demand that the VIP Management Team look into my account immediately and credit my cashback balance manually.

Worst possible betting site i was a regular player and in 2025 i deposited 10000 but i didn't receive that amount and they told me to do 100 formalities but in the end of every communication they told me to contact bank about the money i confirmed it with the bank that amount was successful and I also applied for chargeback but it was also rejected by their merchant. And their customer support is worst in the world. It's now over an year now i still haven't received my deposit. Please 1xbet id you have any shame or are a responsible betting site address to my issue my gaming id 808558329. Please check it and if you are satisfied just give me my 100000 deposit or a promo code equivalent to that and I will delete this review 🙏 please. 10000 rupees is a lot of money for a person like me

On 11.09.2026, I deposited money into the 1xBet application. The deposited amount has still not been credited to my account.Despite opening a support ticket on the same day, my request has still not even been reviewed after 10 days. I write and call every single day. The only response I receive is: “The finance department will look into it as soon as possible.”I have not received any concrete result during this entire period. I demand that my request be urgently reviewed and that the deposited amount be credited to my account immediately.

SIR MY ID : 1773873575 I AM NEW TO THIS APP . SO I DON'T KNOW THIS APP RULES . SO I ASK MY WITHDRAWAL SO MANY TIMES . THEN THIS APP BLOCK MY ACCOUNT SIR . FROM 30 DAYS TO STILL I STRUGGLE A LOT SIR . STILL I DON'T GET MY ACCOUNT SIR.EVERY DAY I SENT MAILS BUT THEY DIDN'T REPLY SIR . I SENT MY DOCUMENTS ALSO SIR PLESE UNBLOCK MY ACCOUNT SIR PLESE SIR

ACCOUNT 1564070297 Vip cashbackSaphire level vip cashback isn’t being issued. Its been weeks since cashback button is greyed out and customer support says its under maintenance please retry later.

1655681405 - Account number I am requesting your assistance regarding my blocked account and the prolonged verification process with 1xBet.I initially fully cooperated with 1xBet's verification process through email and provided the information requested by their team. After that, I was asked to complete a video verification. I cooperated with this requirement as well, and my video verification was successfully completed.After completing the video verification, instead of completing the verification of my account, my account was moved to a blocked-account appeal process. I was then asked to provide several additional notarized documents and declarations concerning my identity, Source of Funds, Source of Wealth, PEP status, and other transaction-related information.I again fully cooperated with the operator.I submitted all the requested notarized documents and supporting information for the blocked-account appeal on webiste.I have uploaded multiple times the same documents, but it is to ask me again to upload after every 2 to 3 hours. So I mailed to the Security team every single document mentioned above and asked them to point out specifically why my documents are not getting verified even after following the exact same format and terms of conditions they have mentioned.I have made every reasonable effort to cooperate with the verification process and have provided the documents requested by the operator in good faith. I am also willing to provide any reasonable additional information if something specific is still required.Instead of confirming receipt or providing an update regarding my submitted documents, I received the following response:“Dear customer, all consulting on the matter of your request was provided earlier in this mail thread.”This response does not confirm whether my newly submitted documents have actually been received, whether they are being reviewed, or whether any particular document is missing or insufficient.I respectfully believe that after complying with the operator's document request and submitting the requested notarized information, I should at least receive a clear confirmation regarding the status of my submission.I do not want to make any unsupported accusation against 1xBet. My intention is simply to have a fair, transparent and reasonable verification process. I have cooperated with every verification step requested from me and have submitted the documents requested for the blocked-account appeal.And I have included trust pilot also in this discussion-complaint number is Re: Trustpilot [#93367022]This has been going on from May 2026. I have been very patient and cooperative in every single way, but it's been four months and I don't think I'm close to the conclusion even after providing every single thing, the security team has asked me forI have acted in good faith throughout this process and have tried to comply with every reasonable requirement. The prolonged restriction and repeated verification steps have caused me considerable inconvenience.

I recommened eveyrone to stayaway from 1xBet Platform, they do not process withdrawals also deposits, Do not lose the hard earned money..65 days and counting — withdrawal still unresolvedrequested a withdrawal of ₹25,100 on 12 July 2026. It was marked "Processed" but never arrived. Now they Blocked my account. Since then I've sent over 100 follow-up emails and gotten nothing but copy-pasted replies telling me to "wait for a final response" — the exact same sentence, word for word, more than 15 times. At one point I was told the withdrawal was rejected and the money "automatically returned" to my account — it wasn't; my balance never changed. I've asked repeatedly to either complete the withdrawal, return the funds to my wallet, or close my account and settle what's owed. All three requests have been ignored. If you're considering this platform, know that getting your own money out can take well over a month with zero real communication.Account ID: 1388148725 | Withdrawal No.: 5048796947 | Query No.: 19440572

Hello 1xBet Support Team,I deposited ₹200 into my account on 15 September 2026. The transaction was initially pending but it has become SUCCESSFUL now. However, the balance is still not credited to my 1xBet wallet.Here are my transaction details:Player ID: 1710378033UTR / Reference Number: 942817992209PhonePe Transaction ID: T2609151015378038020345Amount: ₹200 I have attached the PhonePe "Transaction Successful" receipt screenshot as proof. Please verify the UTR and credit the amount to my wallet as soon as possible.Thank you.

Please don't open account in 1xbet they are big scammer they stole money without any explenation please don't use it at all

For me looks like a scam, deposited 3k usdt a week ago and then i waited 1 week because code was not coming to sms for verification, and now usdt option is blocked for withdrawals from 2 weeks. For me this company is a big scam

Ive been trying to get my cashback diamond. And its been under maintenance for several days now. Happens now that ive lost thousands and cant even get a cashback now. Very disappointing. Never happened when i was at lower tiers.

Sabse bekar betting website hai cash agent mera withdrawal nahi de raha hai aur nahi hi message ka reply de raha jab complain ko mera hi account block kar diya inlogo ne sabse bekar service hai