1xBet— player complaints: 329 in English

On May 9, 2026, a 1xBet representative apologized for the delay in communication regarding the outstanding CAD $74,666.24 and confirmed that my case had been escalated to the payment processing department due to delays.It has now been more than two months since that escalation.Today, I again contacted 1xBet support. The representative confirmed that I had done everything correctly, acknowledged the ongoing delay, stated that I “will get [my] money back,” and again confirmed that the funds “will be returned.”Despite these repeated assurances, the CAD $74,666.24 has still not been paid, and no meaningful progress has been communicated.I have waited patiently and complied with every request made of me. I have followed every instruction provided by 1xBet and have been repeatedly assured that the payment would be completed.At this stage, I am no longer seeking further assurances that the funds will be returned. I am seeking the payment itself.I respectfully expect 1xBet to honour the representations made by its own representatives and complete the payment of CAD $74,666.24 without further delay.Please confirm publicly when this payment will be issued.

I had deposited Rs.5000 on my 1xBet acc. no.1495026329 on 15th July 2026. The money was successfully debited from my bank and credited to the UPI id they provided. However the deposit was unsuccessful. I contacted them and was told to provide details about the payment( Payment screenshot, UTR no,Bank statement already provided). Then I was asked to provide the ARN code which I provided. After which I was told to film the bank statement from start to finish using another phone, which I did obviously. Then I was told to wait for 14 more days to get my refund. Now I dont know whether to trust or lost my money. The email is not functional, never reply back except for Ads.

1xbet don't deserve 1 star either. Guys anybody who is using 1xbet Or thinking to use 1xbet. Please please don't use this platform. These are totally scammers. I am the customer who play since more than 6 years and they scammed me more than 4 times. Recently they scammed me of 5k...i had deposited 8 days ago through upi nad payment made successfully to recipient but payment was not credited in my gaming account. From that time I have been following cx support... And still I don't get any solution. 1xbet support team is worst they can't help you they like bot.. Same answer will be given in every conversation.

Withdrawal issue,no refundSince 15 july 2026, i withdraw an amount of 2491 roupies, which has been cancel by my bank. I have contact the afent for them to return my money toy oxbet account.they refuse they yell me to wait for 7 days. Today is 7 days since this issue .today i contact the he tell me to wait for another 7 days, they are refusing to give me my money back.they are thief. Never trust them.each day an excuse just not to gete my money back. They never solve a problem here Worse casino, not recommend 171181039

I had made an 20000 INR deposit on 25/06/2026 and it has been not credited to my 1xbet wallet support ask me share the screenshot for the transaction I had shared them screenshot bank statement but still no response from there side after some days they ask me for screen recording for perticular transaction I had shared them that also now they are saying that they did not received any transaction and asking fir official latter from bank that amount has been successfully what type of latter are you asking are kidding I had shared you the bank statement screenshot shot screen recording as required if you not received the amount provided the bank statement that you had not received amount so same thing bank is asking share the merchant bank statement they had not received the amount 1xbet is*200%* froud platform please do not waste your time and money in this platform

Poor customer support no more reply, after deposit since 24hours they keep saying same answer, call centre while talking they cut our call, chat same and email reply same content,30000lkr deposit amount1719571423 game id

I deposited ₹10,000 to my 1xBet account on 13 March 2026 through UPI. The payment was successfully completed from my bank account, and I provided 1xBet with the payment screenshot and bank statement as proof. Despite this, the deposited amount was not credited to my 1xBet account. Later, my account was also blocked on the grounds of responsible gambling measures. During the last several months, I have provided all requested documents and evidence, including identity verification and bank records. I also contacted my bank multiple times, and the bank confirmed that the transaction was successfully processed. I respectfully request 1xBet to: - Credit my ₹10,000 deposit or provide a clear explanation of where the funds were received. - Provide evidence supporting the gambling addiction allegation that led to the account restriction. - Verify the recipient's bank account details against my transaction records to confirm the payment trail. I am only seeking a fair resolution of my deposit issue and account status.

I'm 1xBet user▇▇▇▇▇▇▇▇▇▇▇ On 30.06.2026 I've deposited Rs4000 on my 1xBet account through JODHPUR SWEET HOME and NIDA MIR (Rs2000 each) via Google Pay, and pet on the World Cup match between France and Sweden and won a Prize of Rs5188. The next day i.e 1.07.2026 I've requested an withdraw of Rs5188 from my 1xBet account at 9:05am, according to the statement they provide the money should be credited to my account within 24hrs. But till now I didn't receive any money on my account. I've emailed their customer care several times and still not get any response, I atleast want to know their progress but they never respond to my mail I would be very thankful if you can help me with this issue Thanking you ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Mi cuenta en 1XBET es 1458751961 tienen retenido mi dinero desde el año pasado. Esperé hasta el mundial para poder apostar todo, pues segun 1XBET era su politica y lo debia apostar todo. Ahora me dicen que el medio de pago tiene problemas tecnicos y que vuelva a intentarlo, lo he intentado una 10 veces durante las ultimas semanas y siempre lo rechazan aduciendo problemas tecnicos. Me responden simpre que debo volver a intertarlo. Me dijeron que debia habilitar un metodo de pago alternativo y tampoco. No responden el correo

My 1xBet account (▇▇▇▇▇▇▇▇▇▇▇▇▇) has been blocked since May 3, 2023. I have approximately 1700 USD stuck in my account. I submitted all required KYC documents multiple times including national ID, passport, selfie with ID, bank statements, and deposit receipts. Now 1xBet demands that I send NOTARIZED original physical documents by POSTAL MAIL to the following address in Mexico: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ This is impossible for me as a resident of Bangladesh. International postal mail to Mexico is unreliable, expensive, and takes months. Sending my original passport by regular mail is unsafe and could lead to identity theft. This is not a legitimate verification requirement. This is a deliberate tactic to avoid paying me. I have already provided all legitimate verification documents. I request ThePOGG to help me recover my 1700 USD. 1xBet Case Reference: ▇▇▇▇▇▇▇▇▇

Withdrawal ID 4782235533 for 150,000 ARS via Astropay was APPROVED on 29/04/2026 17:53 ART. 72 HOURS LATER: No funds received. No Coelsa hash provided. Astropay confirms 1xBet never sent the payment. 1xBet T&C 2.9 states 24h processing. Currently at 300% violation. I HAVE WRITTEN PROOF FROM 3 AGENTS CONFIRMING ILLEGAL DELAY: 1. Agent Flor - Live Chat 01/05 20:02: Stated "72 hours as per T&C" - FALSE, T&C says 24h. 2. Agent Flor - Live Chat 01/05 20:36: "Estimated resolution date 07/05/2026" = 8 days total retention admitted in writing. 3. Agent Yordan - Email 01/05 21:00: Demanded illegal post-approval KYC including selfie with ID to stall payment. 4. Agent Sofia - Email 01/05 22:00: Official Case #16233290 opened with written confirmation of 07/05/2026 resolution date. Legal deadline 02/05/2026 06:30 ART was sent to [email protected] and [email protected] and was ignored. Deadline expired over 11 hours ago. This violates Curaçao 1668/JAZ player protection rules. I demand immediate release of 150,000 ARS or return to player account 1366209639.

Dear CasinoReviews Team, I am filing a formal complaint against 1xBet for blocking my withdrawal of 361,699 IQD. I have fulfilled all wagering requirements (wagered 340,000 IQD on Ticket No. ▇▇▇▇▇▇▇▇▇▇▇) and completed full KYC. The issue: 1xBet is demanding a "PDF Bank Statement" for my deposit. My deposit was made from First Iraqi Bank (FIB) and via mobile prepaid cards. FIB is a digital bank that does not provide PDF exports through their app. I have provided: 1. Valid Passport and UAE Residency (Iqama). 2. National ID and Driving License. 3. Official email from FIB Bank confirming that PDF formats are unavailable. 4. Physical paper statements with official bank stamps. My 1xBet profile name and phone number ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ match my bank records perfectly. Despite these international documents, 1xBet continues to use the "PDF excuse" to avoid paying my winnings. I request your mediation to resolve this.

I have been unable to withdraw my 1000 USD from 1xBet for 6 months. THE ISSUE: During registration, I made a simple typo in my name. My real name as shown in my passport is ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. I accidentally typed “▇▇▇▇▇▇▇▇▇▇▇” when creating my account. WHAT I DID: 1. I contacted 1xBet support. They gave me reference number CRM Transfer ▇▇▇▇▇▇▇▇▇▇▇ 2. They told me to contact the security department at [email protected]. 3. I sent my passport photo and explained the typo honestly. 4. I asked them to correct my name so I could verify my identity and withdraw my funds. THE RESULT: - It has now been 6 months - I cannot withdraw my 1000 USD. - I cannot even make deposits. - The security department does not respond to any of my emails. - My account is not officially blocked, but all financial operations are frozen. WHAT I WANT: I am ready to fully verify my identity with my passport. I simply want to correct my name to match my passport (▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇) and withdraw my money. These are my own funds-I deposited them honestly. REFERENCE: CRM Transfer ▇▇▇▇▇▇▇▇▇ AMOUNT: 1000 USD

Hello, on 1xBet my account had a balance of 100,000 MNT (closed account ID: ▇▇▇▇▇▇▇▇▇▇). This money was not used for any bets or games and was purely a deposited main balance. Due to my account being closed, I was unable to withdraw the funds from the account. After that, I contacted 1xBet’s security department by email to request access to my main deposited funds. However, none of my emails have received any response, I have not been contacted in any way, and the 100,000 MNT that was in the account remains unwithdrawn. Therefore, I am submitting this complaint to request a resolution regarding the main deposited funds that I was unable to withdraw due to the account closure. As evidence, I have attached the deposit transaction receipt for 100,000 MNT and copies of the emails sent to the security department. I hope my issue will be reviewed and resolved accordingly. Thank you.

Dear Casinoreviews Team, I am submitting a complaint regarding my bet on [Cagliari vs Lazio, Date 21.02.2026, Market: “Hit the Woodwork / Ball to Hit the Post”] placed at 1xBet. During the game: A corner was taken, and the attacker struck the ball with a header. The ball hit the goalpost and then changed direction, going outside the goal. No goal was scored. According to official statistics from SofaScore, Hit the Woodwork: 1 (Cagliari). Football rules and standard statistical conventions state: A ball hitting the post or crossbar counts as woodwork. Whether the ball stays in play or goes out does not affect woodwork status. No goal was scored → bet conditions are fulfilled. However, 1xBet has refused to pay, claiming that a woodwork bet only counts if the ball does not leave the field of play. This interpretation is inconsistent with official statistics and football standards. I kindly request Casinoreviews to review this case and assist in securing my rightful winnings. I can provide: Video evidence of the incident SofaScore screenshot confirming woodwork Thank you for your assistance. Sincerely, ▇▇▇▇▇▇▇▇▇▇

> I am a verified 1xBet Global Affiliate and Partner (ID: ▇▇▇▇▇▇▇▇▇▇). I am reporting a critical internal security failure involving the operator's infrastructure. > > On Jan 22, 2026, I was contacted by individuals claiming to be 1xBet managers. To verify their status, they triggered a "Manager Verification" message that appeared **INSIDE** my secure, official 1xBet agent dashboard. As a Web Developer, I recognized this as a sign of official authorization, as external parties should not have access to inject messages into the proprietary dashboard. > > Under this "official" guidance, I transferred a total of **$6,812 USD** via Binance Pay for onboarding. Once the funds were sent, the communication was cut, and the "managers" disappeared. > > I have waited over 14 business days for a response from 1xBet Security, but they have failed to explain how their internal system was compromised to facilitate this fraud. This is a direct violation of the security standards required under the Curaçao LOK legislation. I am seeking a full refund of the lost funds due to the operator's failure to secure their internal communications. ###

I am submitting this official complaint regarding unjustified delays in account verification and the refusal by 1xBet to release my own original deposited funds. 1xBet requested identity verification documents, including identity photos and a bank account statement. I fully complied with all requirements and submitted: - New identity document photos - Bank account statement of the account used for the transfer, covering the period from September 27, 2024 to the present All required documents were sent on September 27, 2024. Despite full compliance, I have received no proper response since that date, and my funds remain blocked without any valid explanation. It is important to clarify that the funds I am requesting to withdraw are NOT winnings. They are my own original deposited funds. The last and only response from 1xBet was received in December 2024. Since then, I have received no replies despite multiple follow-ups via email and live chat. Support only provides generic responses such as “please wait” or “check your spam folder,” without any clear decision or timeframe. I believe this situation represents unfair treatment and an unjustified restriction of access to my own funds. I respectfully request an independent review and assistance in resolving this matter. I am ready to provide all supporting evidence if required, including emails, bank statements, and chat screenshots.

Hello, I have an account with 1xBet and submitted all required verification documents, including my utility bill, on July 5, 2025. Today is July 7, and it's been 2 working days. Since then, I have only received automated email responses and no reply from the verification/security team. I cannot withdraw my funds because the verification is still pending. I tried to contact 1xBet through email, live chat, and Telegram, but no useful response was given. Here are my details: - Email: [▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇] Account Id- ▇▇▇▇▇▇▇▇▇▇ - Country: Bangladesh - Date documents sent: July 5, 2025 - Documents sent: Passport (main page), Selfie, Utility Bill, Selfie with Utility bill (within last 3 months) I kindly request your help in contacting 1xBet and resolving this issue. I just want them to verify my account so I can access and withdraw my funds. Thank you very much.

`Hi everyone,` I’m facing a serious issue with 1XBet and hoping someone here can offer some guidance. I’ve been using 1XBet for some time and recently my account was blocked for no clear reason. There were funds in the account that I had not withdrawn yet. I contacted their support multiple times through live chat and email, but I either got automated replies or no response at all. I tried verifying their Curacao eGaming license, but even the official CEG website seems to be down or under maintenance. I also attempted to file a complaint, but the seal on their website doesn’t work, and no proper complaint form could be found. I feel completely stuck. Is there any international authority I can contact? Has anyone else experienced something similar and found a solution? Any help or advice would be greatly appreciated. Thank you in advance. 

I am writing this with extreme disappointment and frustration regarding the current status of my 1xBet account (Account ID: ▇▇▇▇▇▇▇▇▇). My account has been unjustly frozen with a balance of 33,000 LKR, and despite multiple emails and follow-ups, I have received absolutely no response from your team. This kind of negligent and unethical behavior is unacceptable, especially from a platform that claims to value its users. It is appalling how you can lock a user out without explanation and ignore repeated emails, especially when there is real money involved. My funds have been trapped for days/weeks, and this situation is nothing short of a scam in plain sight. If this is how your company treats its loyal users, it raises serious questions about your credibility and trustworthiness. I demand an immediate resolution to this matter. Either restore full access to my account or release my funds (33,000 LKR) without delay. If I do not receive a proper response within 72 hours, I will not hesitate to escalate this issue publicly through: Consumer protection authorities Financial fraud complaint portals Social media platforms and forums Online review sites This is your final opportunity to resolve this professionally before legal and reputational consequences follow. here below I sent hudreds of mails for their security email they simply blocked my mails not even receiving. but when I send mails from another email they simply reply LOL