N1— player complaints: 153 in English

Hello, Few issues. 1-I went to that casino because of the games they advertise. But when in the casino i was not able to play these games. The system would block me. 2-So i went in other games were i was allowed and the system would let me. I played for many hour to wager my bonus where the system would allow me to play. When the bonus was all wagered i tried to withdraw. Since i was not allowed to play my games i was going to go to another casino. 3-They refused my withdrawal stating i had not played according to their T&C. I told them i had respected the system limitation and played where it allowed me. I gave the Fire coin game restriction in example. They lied and told me this game was not available on their site. I took screen captures. Then they told me i was not allowed to play thse. That's when i sayed, you see... the place i played were legal. Cause i was blocked in the other games. They took my gains. I tried many time to resolve, but they would not try to help. I have some of the excahnge by email. Some are disrespectfull. I'm asking for my 970CAD. Thanks,

I made three deposits of €100 each via my bank account on December 29th, 2023, all three deposits were not credited to the player account. However, my bank account has been debited. There was no error message, everything was processed without an error message and the amounts were debited from my bank account.

Multiple Withdraw requests to my skrill account rejected in despite Identity verification is done and bank docs sent several times to Casino. Like a robot, every time I send a email to support asking for transfer, every support guy ask for the same docs already submitted. Additionally, they are asking for IBAN code and in my country outside EU there is no IBAN code, but SWIFT (already informed). Only need the transfer is made.

Im already trying to withdraw for 10 days at n1casino. After being verified before they asked again for documents. Now i sended all documents they still refuse to pay out the cash out. I send everything they needed. But everytime there is something else wrong...after some contact with the support there are different answers. 1 say ik verified and the other one not. They say i still need to provide depsoit proof of mifinity, but the transactions are removed from there. But i provided them eith deposit proof ehat i have from mail. Can you please help me to get my funds, as i am already busy for 10 days. And still they dont want to pay out.

[Last night they asked me again for my bank statement showing that the account is in my name, they acknowledged they got it and agreed yet are stonewalling me again] I played and won 1438 dollars on a slot.. They told me because my bank account is a joint account it was considered a third party payment. The account has my name on it as well as my Fiances. Before that I had to send 130 forms to verify who I am, I made the complaint with them and they said they considered it a third party still and refused to pay and said they would refund my deposit (I deposited 3 times that night, 50,50 then 200) and they're saying they'll only refund the 200 [ironic I can't win yet they seem to think its okay for them to keep 2 deposits from the same account I use] now they're making it hell for me to even get the 200. I have screenshots and proof and this is a pure scam, NO casino could be this greasy! They accept bitcoin which could come from a drug cartel as laundered money which is probably 3rd party yet because I used my OWN joint bank account they are claiming that it's third party! How would it even make it third party even if it wasn't mine. (It is and I sent proof) wouldn't that make it second party? Lol Thanks for your help.... it sucks getting so excited winning only to have it taken and drug out for 3 weeks with over 100 emails sent and on Chat support 50 times atleast (not a joke) Please help if you can!

My account has been locked and I try with support teams with out success then want all documents from my bank and I send it

Dear Sir/Madam, Before dismissing this complaint out of hand, perhaps due to its origin from dragimius and ThePOGG assuming it pertains to "jurisdictions" and "lack of licenses," I kindly request engaging in a dialogue with me. With the consent of the MGA and N1 Interactive Ltd (as also documented in the casinos' Terms and Conditions), I submitted a complaint to the MCCAA. Furthermore, N1 Interactive has confirmed in writing that they will abide by the decision of the MCCAA. Following a thorough five-month investigation and consultations with all parties involved (including ThePOGG), the legal communication from the MCCAA, at the end of July, affirmed the legitimacy of my complaint and directed the casinos to reimburse my losses. The MCCAA identified breaches of "Directive 2 of 2018 Player Protection Directive," as well as "SUBSIDIARY LEGISLATION 583.08." The details of my complaint and the path to its positive resolution are no longer pertinent. The favorable decision has been in place since the end of July. My complaint primarily revolved around violations of the Terms and Conditions. In accordance with the relevant directives of the MGA ("Directive 2 of 2018 Player Protection Directive" as well as "SUBSIDIARY LEGISLATION 583.08, Article 11"), the most favorable and advantageous interpretation/application for the player is always to be upheld. Without a doubt, the Legal Department of the MCCAA made this interpretation in my complaint after thorough research and consultations at the end of July, and it must be followed in accordance with the MGA guidelines and statements from the N1 Interactive casinos. ThePOGG has, among other things, the authority to ascertain violations of SUBSIDIARY LEGISLATION 583.08, which is the case here. I earnestly implore you to refrain from assuming that my complaints are unfounded or vexatious. In all my complaints, I rely on applicable law. I kindly request ThePOGG to step forward as a mediator in this matter, particularly concerning the implementation of "Directive 2 of 2018 Player Protection Directive" as well as "SUBSIDIARY LEGISLATION 583.08." Additionally, it concerns the mandatory adherence by the N1 Interactive casinos to the Terms and Conditions regarding complaint resolution. Please do not reject the complaint again, but rather remind the casinos that, according to their Terms and Conditions, I had the right to submit a complaint to any independent body, including the MCCAA. Furthermore, the MGA and the casinos allowed me to submit a complaint to the MCCAA. Additionally, I was informed by the casinos that they would accept the decision, which they did not. Furthermore, according to the ADR Player Protection Policy, the interpretation and application most advantageous to the player takes precedence. Yours faithfully dragimius

I wanted to pay out an amount of 1950 euros in the night from 04/31/23 to 04/01/23. The payout was declined and the money is gone. I wrote to N1 to clarify the matter, but no agreement was reached. The reason is a breach of bonus conditions , but that is not true. because N1casino describes each bonus individually in their terms and conditions and the bonus I used is not even in the terms and conditions. I used the Formula1 bonus. this cannot be found in the general terms and conditions. Furthermore, there is a phrase that can be found in several terms of bonuses that is absolutely not clear:Der maximale Einsatz: 5 EUR/USD (50 NOK, 7,5 CAD, 400 RUB, 20 PLN). Das maximale Einsatzlimit umfasst das Verdoppeln von Einsätzen nach dem Ende der Spielrunde sowie Bonusrunden (im Rahmen des Spiels gekauft). I have never exceeded the round bet of 5 euros. And the quoted sentence does not say clearly that you are not allowed to make a bonus buy, but only that the round bet must not exceed 5 euros. Since, as far as I know, there is no full bonus for 5 euros to buy at N1casino anyway, it never occurred to me to understand this sentence in such a way that the max bonus buy amount is 5 euros. After the bonus was fully wagered, I continued to play with real money for a long time and then made a withdrawal at the end of my session. The live chat said I violated the terms 6 times and support said I violated the terms 10 times . So inaccurate statements are made.

I deposit ETransfer $50 and another $90 and this money was sent directly into their account. So i waited to be credited and nothing I waited for 1hour nothing then i waited more and nothing So i looked on my bank and it said it was send so i contact their support line and wow they dont know where my money went. They ask for the reference number which i gave and they still cant find my money Then they wrote me that i will receive it 5-7 business days. Hmmm confused!!!! As its been more then days then that as it was sent on the 9th we are on 21st so i wrote back saying could u give me a date as 5-7 days past. They did not answer my question and they asked me to send them my bank statement ???? Hmmm why? With the reference number they should be able to track my money So i called my bank and told them what was happening and told them they want my bank statement my bank said that is odd they would ask this as they have my name,email and reference number and thats all they need. When borrowing money that is required to send in ur bank statement I AM not borrowing money. My bank said i might of been scammed. So she told me ok send them ur bank statement and black out any info that is not related but do not black out money going into ur account and do not black out those two etransfer and thats is what i did. Then they wrote no u have to unblack the statement i said no that is personal my bank told me that this is odd for them to even ask that and she said sounds like a scam and for me not to provide this. They can find it with the reference number my name or email. And the. They wrote back saying there is nothing more we can do. This is by far the worst experience i ever had with online casino i had never had problems like this. But i think i been scammed but i will fight for my money they wont get away with this not right. This is such a headache but i will be fighting for what is mine.

Ladies and Gentlemen Yesterday I took advantage of a promotion again at the casino platform mentioned. This is the Lucky Spin promotion. I deposited with a code and received what is called a Silver Wheel. I finally got lucky and won the 500 euro cash reward there. Now it seems that these cash rewards are never credited. You either have to go into the chat and report it immediately or write to the VIP agent. Of course you don't get any credit if you don't take a screenshot first. Otherwise there is nothing even though you had won. Also, a reward was not credited to me because I reported it to the chat 20 minutes too late. So you see a somewhat strange promotion. So ignorant customers never get anything if you don't collect enough evidence. So yesterday I won the 500 euros. As always, these were not credited. I immediately sent an email to the VIP agent. and contacted the chat. As usual, the chat wanted a screenshot. Which I also sent. Now I was then told in the chat that said screenshot was not proof. Although the 500 euros can be seen. In any case, the case was forwarded. Hours later, the VIP agent called and also wanted a screenshot. Which I forwarded immediately. Today the next day. I heard nothing again and asked. I was told that the screenshot was an older one and that I hadn't won 500 euros. Which is just nonsense. And I didn't receive the money. I think it's cheeky that you offer this promotion and you have to take care of it yourself that you have to collect screenshots and proof of a win. Even with a profit of only 5 euros. you have to do all this without being pointed out. For some reason n1 casino refuses to post the cash rewards directly. And I think it's a cheek that the profit is not credited to me. Considering that I am a regular customer and have deposited several thousands there in the last 2 months. Since the 500 euro should actually be small change for n1. I don't even want to know what happened to the customers who won the 10,000 euros.

Dear Team, I would like to make a complaint for the n1casino.com so im joining in jan 2022 and im enjoying and play and fun in this site so i make alot of deposits and withdrawal so I didn’t have any issue before in this casino as also I uploaded all my documents to verification my profile in first time i make withdrawal so now my issue habben from feb 2023 on 5-2-2023 i make withdrawal from my winning and the financial department rejected because he need the statement from my methods deposited by neteller account and also statement my bank also need the sources of my money all of it from my work as lawyer in company so the last requested withdrawal from 7-2-2023 until today the two requests withdrawal pending when im ask about the delay costumer live chat response always please wait your request on queue please wait no any sense for pending as the financial department request from me uploading all documents and explaining the information as i sent it by email , so what can i do about this issue and also befor 2 day live chat agent tell me the casino have an issue with payment provider and im contact the payment providrr neteller and he response to me no any issue and ur account fully active and the neteller bank was reseived money instant from accepting request withdrawal by merchent ‘ n1casino’ please check with casino and tell me a solution to get my funds 5000 usd as my last requests withdrawal on 7-2-2023, Regards, [EDIT]

Dear Sir or Madam, I paid very large sums of money through a game of chance organized illegally by a casino on the Internet. A total of 3768 euros. These were fees for public games of chance on the Internet. According to §4para. 4 GlüStV, organizing and brokering online gambling is prohibited. "(4) Organizing and arranging public games of chance on the Internet is prohibited." (§ 4 Para. 4 GlüStV) This prohibition is also compatible with constitutional and Union law. As early as 2009, the ECJ confirmed that the ban on online gambling is compatible with the freedom to provide services protected under European law in accordance with Art. 49 EC. It was only because of my illness that I paid such high amounts to the casino during the period in question. I know again a judgment from the LG Gießen, judgment 21.01.2021 - 4 O 84/20 and a judgment at the regional court Regensburg from 31.05.2021 (Az.: 71 O 3074/20) It is therefore impossible that I could legally register on the website and make such high contributions. This is reinforced by my gambling addiction. This obliges the casino to pay back my full losses. Quote from the LG Traunstein on October 8th, 2020: The plaintiff can also base his claim on § 812 paragraph 1 sentence 1 BGB, since his claims against the defendant were made without legal basis. The contract for gambling on the defendant's Internet domain is void under Section 134 of the German Civil Code, since the organization of public gambling on the Internet is prohibited under Section 4 (4) of the 1st State Treaty on Gambling Amendments. Whether this game of chance is permitted at the defendant's place of business is irrelevant, since German law is applicable. Since it is a prohibited game of chance, § 762 paragraph 1 sentence 1 BGB, according to which the payment made as a result of a game cannot be reclaimed, is not applicable (cf. Palandt/Sprau, BGB, 79th ed. 2020, § 763 edge 3). I have no doubt that my reclaim from you will stand up in a German court. My gambling addiction and the lack of player protection make things more difficult for the casino. The casino has a copy of my gambling addiction certificate.

my case concerns several of the N1 Interactive Ltd casino. I played at several of their casinos. The ones I know I've played on are betamo, betchan, spinia, N1 but maybe there are more? it has now come to but knowledge that they have wronged me. I excluded meelf from inte of their casinos in 2019. and in the conditions that applied then, I should not have been able to open a new account or play at any of their other casinos. but this was quite possible. I have emailed the casinos concerned but have received no response at all from N1 and Betchan, from spinia and Betamo I have received a reply that they do not take any responsibility. I have seen on THEPOGG that you have had similar cases where the casino had to pay the player back. Is this something you can help me with?

I am playing at N1-Casino since 2020, I have verified my account several times and provided every documentation required (salary slips, bank & credit card statements, picutres of the cards and my passport) I have closed the account once in 2021 for around 6 month and re-opened it recently. N1 is refusing my verification now, claiming my bankaccount is invlaid - which is the same account i made deposts and withdrawls since 2020. I am trying to figure out a solution since 5 days with them, they simply cancle my deposit and claim tell me to be patient.

Hello. My problem is that I deposited 80 euros to the casino without using any bonus. I won 643 euros and I want to withdraw and the casinos ordered additional verification of my income, I don't know on what basis. I sent them all the documents except the mifinity account statement because they want 6 months in pdf and such a statement is not possible to download from the mifinity website. I sent them screenshots of everything and they won't accept it. Wogle it's some strange policy of the casino because before I paid and paid without a problem. Please help.

Hello, I keep running into a loop with verification It looks like it is never ending. I deposit 100 euro won 1700 euro. They asking me for holding my id. passport utility bill screenshot of deposit I did that next step The proofs of your identity, address and payment method were uploaded into your account. Also, for additional verification of your account, we would ask you to send the following documents as well: - a document (or a number of documents), showing the transfer of the funds you've deposited into our Casino. It depends on the payment system used and can be a pdf statement from the bank account/e-wallet for the last 6 months. - a document (or a number of documents), showing the origin of the funds used for depositing in our casino, for example, salary statement, proof of business ownership, selling a property, an inheritance payment, or a divorce settlement, etc. (for the last 6 months) - a detailed pdf bank statement showing this income (the origin of funds) being credited to your bank account for the last 6 months or more. Thank you for your understanding and patience! So I am like okay...for a 100 euro deposit they can ask this. It been a big hassle to get all these documents also a interruptions of privacy. I forwarded ALL those documents!! Next reply. Also could you please clarify if you have a freelance work in *** Studio Ltd or you have additional source of income? Like I provided you with all above information and you keep asking me questions. I provide a fair answer in stuff what I am doing because I like to be open and transparant. Next email: Please also provide a statement from Neteller account for November, December and January. I am like again a new requirement I already provided 6 months history they need more time before with no reason!! I sent an email back saying that. Next email e kindly ask you to provide us with the Winnings’ receipt of gambling activity and clarify the Crypto income and additional sources of income of .. LIMITED, .. (CY) GROUP LIMITED and Rush Gaming. Thank you so much for your patience and understanding! When is this ever going to stop they nosing in my privacy I provided the KEY things what they are login for. Hopefully the pogg can review the document as a neutral person and can say it is Ludacris. For a 100 euro deposit!! Let me know for help appreciated

they reduced the win to 150 from 1387.50 (can). claimed it was won with bonus money. no proof of this

Casinomeister Forum Thread (recognized by moderators) - https://www.casinomeister.com/forums/threads/n1-interactive-casinos-change-their-rtp-when-logging-in.97551/#post-1249476 I started playing on 'N1 Interactive' brands in March, attracted by their UI & bonuses. I mainly play slot games by 'PragmaticPlay' & 'PlaynGo' . Prior to registering at a casino, I always check the RTP of PragmaticPlay & PlaynGo slot games to ensure they are at the 96% - 96.5% average. Why? Because the difference between a RTP of 94% and 96.5% is an increase in the House edge by 50%** When logged out of a N1 Interactive brand, whether it be SlotWolf, Slothunter or N1Casino, when launching a PragmaticPlay or PlaynGo slot game, the RTP shows the average, 96.5%. However upon logging in and making a deposit, the RTP decreases by 1% - 2%. Therefore after spending large sums of money on PragmaticPlay & PlaynGo since March, all this time I have been of the knowledge that I have been playing slot games with an RTP of above 96%, as advertised prior to registering an account and depositing. When discovering that I had in fact been playing @ an RTP of < 60%, I was very disappointed considering how a RTP difference of 1% is huge from a mathematical standpoint. Therefore I am requesting a refund of all funds wagered on PragmaticPlay & PlaynGo for all N1 Interactive brands. Other info: I have the same e-mail address across all N1 Interactive brands I registered with. Please refer to the casino forum link above, since I include screenshots. Regards,

Hello, so i was playing on the N1Casino and they have offered certain games (like Blackjack) and rules (to bet more than 1€ and to deposit more than 1000€/month) which were forbidden by German law. I am a German citizen, and they therefore weren't allowed to let me participate in these games and with bets and deposits exceeding 1€ and 1000€, So it was my full right to request a refund for my deposits. I have explained the situation and that the law did not allow me to play those games with these high bet amounts, etc. etc. They unfortunately completely disagreed with me and did not refund me at all. I once again played on their site and lost money in games they were not even allowed to offer to German players. Even after i have told them the facts, they have not excluded me from these certain games or put a maximum in my bet amounts or deposits. They have done literally nothing after i told them the situation to further avoid this. I now ask the POGG in advance, if I'm entitled to a refund by the casino for my bets before and after i had that discussion with them? Best regards,

Withdrawal wrongfully terminated the amount was $2001.36