N1 Casino - Silver Reward
Ladies and Gentlemen
Yesterday I took advantage of a promotion again at the casino platform mentioned. This is the Lucky Spin promotion. I deposited with a code and received what is called a Silver Wheel. I finally got lucky and won the 500 euro cash reward there. Now it seems that these cash rewards are never credited. You either have to go into the chat and report it immediately or write to the VIP agent. Of course you don't get any credit if you don't take a screenshot first. Otherwise there is nothing even though you had won. Also, a reward was not credited to me because I reported it to the chat 20 minutes too late. So you see a somewhat strange promotion. So ignorant customers never get anything if you don't collect enough evidence.
So yesterday I won the 500 euros. As always, these were not credited. I immediately sent an email to the VIP agent. and contacted the chat. As usual, the chat wanted a screenshot. Which I also sent. Now I was then told in the chat that said screenshot was not proof. Although the 500 euros can be seen. In any case, the case was forwarded. Hours later, the VIP agent called and also wanted a screenshot. Which I forwarded immediately. Today the next day. I heard nothing again and asked. I was told that the screenshot was an older one and that I hadn't won 500 euros. Which is just nonsense. And I didn't receive the money.
I think it's cheeky that you offer this promotion and you have to take care of it yourself that you have to collect screenshots and proof of a win. Even with a profit of only 5 euros. you have to do all this without being pointed out. For some reason n1 casino refuses to post the cash rewards directly. And I think it's a cheek that the profit is not credited to me. Considering that I am a regular customer and have deposited several thousands there in the last 2 months. Since the 500 euro should actually be small change for n1. I don't even want to know what happened to the customers who won the 10,000 euros.
