N1— player complaints: 153 in English

The Ticket Reference: [EDIT] of mga player support I have won 5800 euro,s and now they don,t give myn winning money because i have make a deposit whit a freelancer bank account that only belongs to me and nobody else. easy money for a casino like this when i no i can not win any money when i deposit like this nobody will do it.. when i deposit for example 2000euro,s nothing wrong then they have to tell me that not when i finaly win i really hope that about this way i wil get myn fair money back. thnx

I tried to cashout my value a few times. Even after I uploaded the files/documents they wanted for it. The last time I tried they changed my date of birth into the 16th of October. (My date of birth is the 13th). I also can not change my personal informations anymore. All I want is to cashout my money. Thank you

I made 95eur deposit, and there was a deposit bonus. I won about 3500eur from Troll hunters 2 slot, and after wagering the bonus deposit, i tried to cash out 3000 eur, and that got cancelled. Casino staff said that reason for the cancellation was betting more than was legal with the bonus active. The slot i was playing (Mental) didint let me make a 200eur bet (pop up saying bet is too big), but when i lowered my bet to 50 eur, it was fine, no popup saying that bet was too big. Casino staff said that this 50eur bet was the one that broke the wagering rules and made my 3000eur win illegal. After the cash out cancellation my balance got back to the original deposit amount (95eur) I feel scammed because the slot let me do that about 50eur bet, but the same slot also had a pop up saying bet was too big when i tried to bet 200eur. How should i proceed?

After losing over € 18,000 in this casino in just under a year, I suspect that the casino and the random number generator are not working correctly. I lost over € 2500 in the same slot in 2 days even though I played it permanently and with a stake of € 1. Furthermore, very often when I win, a verification was suddenly requested, which meant that I could not pay out even though the bank account has not changed, just so that I can continue playing and lose everything. Furthermore, the support gave me the wrong date regarding the end of the limit restriction just so that I can continue playing and lose everything. I have the feeling that something is being manipulated here and that customers are being treated wrongly on purpose in order to lose a lot of money

I was playing on N1 casino, three different deposits and gambled for about 3h. When I was about to withdraw, my account was closed. The reason was that according to the casino. I had a self-ban from a different casino that applies to all mga-casinos. I don’t recollect asking for this. And they couldn’t provide me with information on which casino that applied this ban on all casinos. Now I have a balance on 495 euro and a closed account. And no idea where to turn regarding he ban I didn't know I had... Need help. Please and thank you!

Hi, I made a deposit of 50€ today, and got the second deposit bonus of 75%. (37,5€) I started playing, and won like 225€....so my account had like 299€ including the non sticky bonus. I started winning pretty much right away with my deposited 50€, so I wasnt even close to play with my bonus money. Then I canceled my bonus, because it was non sticky bonus, I was sure that I am canceling the 75% of my deposit of 50€:s, which is 37,50€. (bonus I got) But after the canceling I had the 50€ that I deposited on my account earlier, even though I made all the winnings with my own money, not with the bonus money. I have been chattiig with their customer service, but they said there is nothing they can do. I make winnings with my own money, and when I cancel the bonus, that I have not touched, it takes my winnings away. Is there somebody who can help me please? To be fair and return the winnings to me back, because as far as I see, and some people from the casino business, that I have talked to this about, my winnings shouldnt go anywhere, just the bonus. Because I didnt play with the bonus money. And when I canceled the bonus, there was not a word about me losing my winnings. I wouldnt ever have canceled the bonus, if I had knew that it will cancel my winnings, made with the 50€. I would understand it, if I would have made the win with the bonus money, but thats not the case. Im not asking my bonuses back, but my winnings that I made with my own 50€ funds. Isnt it incorrect to count the own money made winnings to the bonus money? And if it is, shouldnt they say it in the situation when I am canceling the bonus, that I will lose the winnings also, that I have made with my own 50€? There was no word or a warning about this to happend.

Dear Sir or Madam, I turn to you because I have a problem with the N1 casino. This involves a payment of the amount of 3000 € which has not been approved and has subsequently been deleted from my account. Upon request at the casino, I was informed that I had violated the bonus conditions and that they subsequently corrected my entire balance except for the deposit. I was told that I exceeded the maximum bet on the Game „the Book of tut“ where I played with a 20euro bet. However, these were only a few rounds in which I could not make a profit or did not make a profit legitimizing the deletion of 3000 €. In addition, my credit was already activated in my account and the bonus was implemented. Only when the payment was made was it rejected by a manual check and finally deleted. I couldn't even say if I played the € 20 spins before the bonus was implemented. However, I can say that these were very few spins and have reduced rather than increased my bankroll. Fortunately, I have videos where I play with less stakes with a clearly heard credit. from this video you can see time credit and id. It seems to me that the casino is looking for a reason not to withdraw my money. As I've said many times before, those few spins didn't add any value to me. However, now you want me to be sure to freeze and delete all my credit. When I said that you should simply deduct the capital invested with the € 20 spins, I got no answer. On the contrary, I was told over and over again that it was my own fault and that I had to get better information. I hope you can help me solve this problem. It is very stressful because, having this casino verified by the MGA, I believed it was safe to play here. It is obvious that the operator has no interest in solving the problem. On the contrary, they try to make it clear to me that it is my own fault. It's just about not paying out any money. Because it only became a problem when I made a withdrawal. If I hadn't made this payout, I would have been able to continue playing with the credit and if the credit had risen even higher, I would still not have been paid out in the end. The bonus was successfully implemented in my account and ready to be paid out. I went on playing and my account balance was even higher than I paid out in the end. I hope you can help me with my matter. I am keen to solve this problem and get my money. Thank you in advance and have a nice day

Hello, as I already wrote, I played at N1 and won € 1000 but they didn't want to pay it out because they said I couldn't deposit over 3 but I transferred money through a community account, so it's my account too They didn't want to hear anything about it and didn't want to talk to me. They didn't answer my question, no matter how many times I said that it was a community account and I also sent proof to them, but they answer in standard text would be very nice if you could help me

5/17/2021 I made a user account for N1 Casino. I deposited 25 euros and got a 200 percent first deposit bonus. I played slots for a few hours and got the balance increased to over 1100 euros. I did the recycling required by the Casino after which I played for a while. I thought I would take home 745.24 euros because I noticed that there were no more winnings but the balance started to fall. I had to send more information and documents to the casino to get the money I won. The casino confirmed my user account and said I could make a withdrawal after which the money would be transferred to me. 5/18/2021 I unexpectedly received an email from the casino stating that my account has been closed because I have committed a rule violation. They say I have multiple accounts for their casino. I asked them for more information via email about my other account and apologized if I had made an account before that I didn’t remember. (I did not receive any further information). 5/19/2021 I received an email from them in which I was answered like this ... -Player is suspected of fraudulent actions -I have the right to know where the casino bases its claim because I have not done anything wrong until proven otherwise. 1) Why didn't the casino verify my identity at the account creation stage? This would prevent another account from being created for that casino! 2) Why does the casino close my account and deny me the profit I legally made? 3) Casino is worried about my financial situation in my home country, Finland. I am a working person and have earned my money by working honestly. The casino does want my money but when I win, the casino will come up with the reasons for the reason and not want to pay !!! I hope that clarity will be gained ... The level of customer service at this casino is very poor anyway, e-mails are answered by a different person every time and the response times are very long ... I have all the emails saved if you need them. It is clear from the e-mails that I think I am entitled to my victory, which I was later denied with excuses later ...

  Dear Sirs and Madames, I learned the days that since October 13th, 2020 in Germany a deposit of more than € 1000 per player per month may not be exceeded (with the exception of documents this proves that you can deposit more per month, which I did not do have) and you are forced to set a limit or the casino sets it itself when registering. But this was not the case with N1 Casino and Slotwolf, I was able to deposit well over € 4000 over the last 2 months without any problems. In this regard, my question is whether I am entitled to a refund of the deposits, as these should not have been legally accepted. I also asked N1 Casino to block my account with immediate effect, but this did not happen and I was able to deposit money again without any problems, which I did not want and after the third request, my account was only blocked. if you wish, i can send you the screenshots of the chats and the deposits. Kind regards,  

  So i have already been fully verified and have already made previous successfull withdrawals, but now they refuse the let me withdrawal my winings?!! I have the emails from them saved and the chat transcripts. Im sick of getting the run around. They refuse to resolve this.  

I have palyed in N1 Casino and they declined to pay my withdrawal, because they say that I have a duplicate account. I only have one account and so I have not violeted any terms. Bonus was wagered in full before withdrawal and by the terms. They asked for documents for withdrawal and they approved them. Next they took away my balance and left only my deposit 100€.

Yesterday I've won about 1000€ in this casino and I wanted to cash out 750€ and today I got an email that says they took all my money because I've made a bet over 5€ which is not allowed with an active bonus. There are 2 things: 1. I didn't even noticed I had a bonus running and 2. They took All the money I've won even the money I've won before I made a bet which was more than 5€. But there wasn't any bet higher than 5€. I bought feature games with a 30cents bet. I've contacted the support of this website and they are telling me: "there are no any winnings" which is not true!I wish you can solve the problem for me

i played at casino n1 .. i got them a bonus .. which i didn't know who had a wagering limit .. i even wrote customer service several times on the chat it my all was beautiful. returned to withdraw my $ 4000 said that I violated the allowed bet .. ok .. maybe .. but from where I was correct at the time I exceeded I am entitled to my $ 2700 .. and it gave me 100 $ only .. I am entitled to my money and I want it please

Doesn't make the withdrawals as they are saying in the online casino, they are in the payments infos withdrawals via skrill are instant, thry don't. I was waiting for to long until i cancel it

 Hello hello :) i dont speak and write english so well. So i am going to make this short.The casino’s i wont to now if ii have right to a refund is many casinos under the N1 interactive.I was selfexluded alltready when lavadome existed. then i was selexluded from bob casino, i gave them clearly signals that i was a gambiling adict. on my mails, gameplay and deposit aktivity..Then on 2019-09-27 i selfexluded altso on Maneki casino. still i was allowed to deposit on n1 casino, paradise etc erc. dont remeber all of them but i think i lost about 8k euro on difrent n1 casino. i havent change anything, same name,adress,nr,trustly etc etc.Also they sims to have ilegali acepted swedish players on therir casino against the swedish law, but im not sure.. So i wonder do i have right to andy refund.. Thank u and goodbye 

hello i was playing on N1 casino and after i won abaut 150k i wanted too cashout everything ... the thing is that they say that i used a bonus (at 80k balance) without my knowledge ... they sendet me my playing history from the past 2 weeks and i looked at myself ... and i found out that the bonus wins was 2801€ exactly but they say all fundations won wins will removed. then i looked more in the play history and saw that i was after the bonus under 80k so i should not have any fundation wins ... but they dont want too help me and allways they say i will get nothing ... so i came too you and hope you can help me...

They confiscated my 500 euro money, withdrew 100 euro more from my account

On September 20-22, I won 30,000 rubles in new slots, which, as they said, the casinos were broken and wrote off the entire balance, but other casinos paid everyone everything a month later, since the PNG company did not admit mistakes in the games at the moment, all casinos have begun to pay out winnings from these slots, I ask you to pay the debited funds too

I have set 11-12-2020 a self exclusion forever at Betamo casino. Because I have a gambling problem. I was told that when i set self exclusion I wouldn’t be able to play on any other casino with the same license. I also played at n1 casino a lot but thought i couldn’t play there any more. In my email I got an promo from n1 casino and that I think how could that be. So then it went wrong I deposit a lot. But how is that possible. The Vip manager from n1casino wrote me yesterday an email where she tells me that I couldn’t play at any casino with the same license. And that I made the deposits before my self exclusion. But that isn’t true I made them a week after the self exclusion. And now had n1 also closed my account. I want a refund for all my deposits made after my self exclusion at betamo casino. I have all the files send by email.