Ocean Breeze— player complaints: 6 in English

I am already waiting for the win from December 27, 2023 to this day, and when I try to contact and obtain information, I always get a standard answer. However, when the time has already expired, the replies given discourage me from contacting them.

My withdrawal has been stuck on process for two months. They said it would take 7-21 working days but it has been more than that. They keep making excuses. There first website of ocean breeze casino 1 has lost its server and now have a new one of ocean breeeze casino 2.

I've been trying to get my winnings paid out for 2 months. Unfortunately, the live support can't help me. I only get ready-made answers saying they're sorry and there can be delays and I don't get a reply to my emails to Oceanbreeze. What is most annoying in the description (about us) is that they say very fast payouts

Good afternoon. I am [EDIT], user "[EDIT]" in the casino "Ocean Breeze". On January 12, 2022 I requested the closure of my account in "Ocean Breeze" and asked to unsubscribe from the list of emails and promotions. A week later, and as I continued to receive emails with their promotions, I again requested to be unsubscribed from the mailing list. That same day, Monday, January 17, 2022, you assured in an email the following: Email promotions have been turned Off and Unsubscribed. Kind regards, [EDIT] Customer Support Team Well, almost two years have passed and I am still receiving emails with promotions (I send some examples) from "Ocean Breeze" almost daily. This is totally against their own "Responsible Gaming" and "Player Self-exclusion" rules. When a player requests to close his account and be removed from the email list, he does it for a good reason: to try to escape from online gambling. As you will see in the document attached to this message ([EDIT]), I had several sessions with a therapist to overcome my gambling addiction. That is why, before taking the appropriate legal action, I request the return of all deposits made in "Ocean Breeze" for moral damages.

Hi, I'm not sure if you'd be interested in this or not, but here's my story of an online casino who just won't pay out. I joined OceanBreeze Casino late November 2020 and played online. My verification documents were a bank card and passport. My user name was [REMOVE]. After a while playing live online roulette I managed to accrue a tidy balance in my account and requested a withdrawal of £5000, (Which was the casino's maximum weekly withdrawal amount) I had to send a selfie to them of me holding my passport to verify the account. I did this and the withdrawal of £5000 was received in my bank the next day, 24th November. This quick payment, and a great array of online games gave me assurance that things were ok with the site. I played again, lost some money, then won some more, to a point where I requested a withdrawal of £3500. This however took a few weeks to process, and arrived in my bank account on 29th December, some 3 or 4 weeks from making the request. Emails to them from me progressing the withdrawal stated all sorts of reasons, from account dept being understaffed due to covid,, to them having to check every game I played for any irregulaities. Undeterred I continued playing, boosting the funds in my account every other day from around £11000, then £24000, then £36000, onto around £50000 I stopped a few days later when the account balance hit £70000. They told me the limit I could withdraw was £5000 per week. I calculated that the balance would be settled by April. On 29th December, once the £3500 had been paid, I requested £5000 which took the balance to £65000. This took 5 weeks to process, and hit my bank on 5th February 2021. In between times I was in contact with them, to be told to be patient and that I would get my winnings once everything was checked. On 8th February I then requested the next withdrawal of £5000. again it took a few weeks and I was again told to be patient. On or around the 1st March however I tried to access the website to be met with a message saying the site was blocked from my country. I emailed them to get the response that it was a technical issue, and to be patient. I was beginning to get concerned that I had been the victim of an elaborate scam, but could see no rhyme nor reason as they had honoured my initial withdrawals, albeit a bit slowly for my liking. The website became accessible on or around the beginning of March, but when I checked my withdrawal progress, it had been cancelled. They told me to request it again, which I did. When the site was unavailable, I contacted the UK gambling commission. They told me the casino had a license from Curacao and they told me to contact EGaming@curacao to voice my concerns. They responded by saying they had no knowledge of the casino. I contacted the designers of the live roulette games, VIVOgaming, to see if they could verify my plays. - got no response. They also have Netent games ontheir site, I contacted them - No response. It was then that I got word from Oceanbreeze saying a change in "regularities" meant playing from UK wasn't allowed. I checked their T's

Received an email from Ocean Breeze after adding GAMBLOC to my account. I stupidly deposited £40 to my account and played it through. The games looked similar and after googling I realised I had self excluded myself from sister sites, windiggers,verywell, vegas wild and wild vegas. Today I asked for a return of my £40 due to my being self excluded the company being blacklisted and the fact I had added GAMBLOC to my account. I was told they would not refund my £40 deposit and they had zero tolerance of gambling addicts. Very irresponsible, especially emailing me their promotions when I had added GAMBLOC, I believe they were taking advantage of that