N1— player complaints: 153 in English

Im having trouble with my account verification,and im not getting any,but really any help from the support agent,got the feeling im talking to a robot! When i registered my account i typed in my parents adress without thinking about it because if the current lockdown im staying over there i think thats why. I live in germany as stated on my uploaded documents and offcourse now i cant be verified and the support agent keeps telling me upload a document of that adress but i havent been living there for 7 years! I need this fixed please!

Hello, on September 21, I was debited from my balance in the amount of about $ 630. I played in n1 casino. I highly agree with this decision. Please resolve this issue.

Hello, so i´ve got an email from n1 casino that told me i've got 20 free spins in a game. So i logged in and won around 20€ in that game. After the Bonus Spins ended it said that i have to wager it 50x to get the money. So i've played more and won around 900€. The wager was completed and I wanted to cashout 700€. After a while I looked into the casino and they refused the cashout and left me 50€. So my money is gone. They said that wins resulting out of bonus spins are capped to 50€. But why did i have to wager it then. Is this legal? And if not how do I sue them. Thanks Alot

Hello,21.09.20 I played a casino in N1 slots with jackpots of plango then I discovered the funds are debited from the account. The casino took advantage of the point of the rules about a technical failure at the provider. Although at that time there were no statements from Play'ngo. Please help me return the money.

Good afternoon!On September 21, 2020, I won $640.87 at N1 casino.When I tried to withdraw them, the casino rejected my request, citing a technical error. I do not agree with this decision. I ask you to understand.

Good afternoon, at the end of September I played at the N1 casino, played slots from the Play

Hello. On September 21, I won 82290 RUB at the N1 casino. When I put the money on the withdrawal of funds, N1 casino refused to pay out due to a technical error. Why was my payment refused? I do not agree. Please help me figure it out.

In September 2020, 27000 rubles were debited from my account at the casino N1. The manager said there was a technical error. I don't think I've broken any rules. Please understand this issue

I have had a big win of around €1000 at N1 Casino. After verifying my account with them I withdrew my balance. Around a week later they emailed me saying this: "Dear [EDIT], It means that more than one account createdused with the same IP address, device, or browser. Unfortunately, this is a violation of our T

Hi, i made a profile at N1 casino, accepted a bonus offer and played, i won 20,000 NOK, and after uploading all the required documents, and a few more, i ordered a withdrawal. Today when i tried to logon to the casino, it said my account was disabled. When i asked them about it, this is their response: It's forbidden to abuse the bonus offers available in our casino. If any such cases come to light, the casino reserves the right to seize any winnings gained as a result of abusing the bonus offers and disable your account, my friend. Sorry about that." I have asked for detailed information regarding how i allegedly abused their bonus offer, as i meticulously read trough the terms beforehand. They wondt answer me this. At the exact same time, my account at Slotwolf was also disabled, and when i asked in chat there for a reason, they wouldnt give me one. Also here i have sent a mail asking why, but they wondt anskwer. At slotwolf my requested withdrawal was 23.000 NOK.

Hello, I've got an gambling addiction and had a self-exclusion under n1casino.com. However upon regristration under instantpay-casino.com which falls under the N1 Interactive Ltd company (Same company) There I was able to play and deposit 100 euro again in 4 deposits. How can this happen? Shouldn't the operator auto-detect my personal data to prevent myself from playing. What are my options here? Regards,

09/21/2020 made a deposit at this casino. After playing for a long time in such slots as Space Wars, The Beast of Wealth, The Temple of Wealth, Rich Wilde and the Tome of Madness, etc., I managed to raise the balance to 196,000. The casino did not pay out the winnings for several days, determining for a large payout. As a result, today my payments were canceled, the balance was canceled. All that succeeded in the chat - in some games some vulnerabilities were found. During the game, I did not use bonuses, did not notice any errors in slots. But using this right, I have the right to void my winnings in full. I consider such actions unlawful and demand to pay my winnings.

My girlfriend and I are registered by Dutch law as having the same status as married people do. We are together for over 20 years, we bought a house together, we have three children and we share everything except the same surname. This includes bank accounts although registered on our own names. My girlfriend created an account at N1 Casino and I deposited the money (only € 20). We played every night for a couple of hours, we cleared the wager and our balance reached about € 200. We decided to withdraw € 50 and play on with the rest. We uploaded the required documents including the address proof and ID of my girlfriend and the proof of deposit from my bank account. Instead of paying out the money N1 Casino took our whole balance. My girlfriend received the following email: Dear friend, Informing you that we found out that you have used the 3rd party payment system. Using the 3rd party payment systems is prohibited. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. Due to that violation we confiscated your winnings. N1 casino did not only confiscate our winnings as stated but also confiscated the money we deposited. We tried to explain how our relation is and asked how we can get our account activated again/how we can get our balance back. We can prove everything we stated. We received only copy pasted standard answers: "violation + decision is final" By the Dutch law we share everything including bank accounts. We offered to proof that, but N1 Casino is not interested. We really would like The Pogg to help us with the following: - Could you help us/mediate in getting our full balance back? - if not, could you have N1 Casino to transfer the deposit of € 20 back. Apparently N1 Casino can accept deposits without any restrictions and/or verification. In the withdrawal phase it is completely the opposite. Probably this is legally possible but not fair or ethical in most people's standards (sore loser). We learned this the hard way. What we don’t understand and find totally unacceptable is why N1 Casino does not transfer back what is left of the deposit money and terminate the account in case of violation of their terms. We feel like N1 Casino is stealing our money. Yours sincerely,

On 22 October 2020 I did a deposit of €300 and get an equal bonus. I played some live roulette and won an amount of money. Because games with a live dealer does not count for the wager you have to completed (says the Bonus Wagering Terms) so I decided to play game slots and completed the wager. In total I won €4.900 and tried to transfer it to my bankaccount in two transfers of €2.500 and €2.400. Then N1 send me an email that they cancelled them both because I did not followed the rules of the terms and only get my deposit back of €300. They said I exceeded the maximum bet of €5 which I did not with the slots where the wager was going. This is ridiculous. I send them two emails but they did not respond. Only in the chat but they just say the same thing over and over again. I think this is just a way to scam people who are happy to get a bonus. Because they only send a message afterwords when you think you have won some money and completed the wager. They just wait till you lose your money or win and than they cancel your withdrawal. Any chance I can get this money back? I still have to receive €4.600.

Hello. I was refered to you by MGA regarding an issue with N1 casino. I deposit 6k Win up yo 80k Set a loss limit at 15k (later increased to 20k) cashed out 18k. The loss limit I put did not work and the 18k cashout is all I could get out of it. Ive contacted n1 support about this issue, but they say that there was no problem with the limit. I asked if they could explain how 80k minus 18k minus 15k minus 20k turned to 0, this has not been answered. I was going to check my game history to confirm the error, but the game history on the web page wont work. I asked if they could send me the game history over email so I could confirm my susspisson and they said it could take up to 2 months before they can send it. So after multiple emails to N1 casino, they still insist that nothing was wrong with the system, but no explanaiton on how I was able to place bets even with an active limit. Please help me. Kind Regards

My account got blocked after i made my first deposit using 200% first depo bonus. I dont know why i got banned. I tried to send them email about it, but it said that they cannot receive any emails because their mailbox is full. Hope u can answer me as soon as possible. I just wanna know why i got blocked and also wanna get my money back.

The casino confiscated the money. Due to the fact that I played through NORD VPN and allegedly my IP address matches another player. The casino does not prohibit playing via VPN and at the same time takes money for it. This VPN service is used by hundreds of thousands of people and the fact that the IP coincided with another user should not cancel my winnings.

On September 23, 140507 rubles were debited from my account. It was argued that they were won in games from the PNG provider (Celebration of Wealth, Beast of Wealth, Temple of Wealth) in which there was a technical error. No rules were broken on my part. And according to the latest data, the PNG provider did not recognize the presence of a technical error in its slots. Please return my reeds.

I registered and opened up an account at N1 on the 20.9.2020. After registering, I made a deposit which was successful, but after that I was logged out and could not log in anyore. I only get a text saying ''Dieser Konto wurde deaktiviert'' after I try o log in. I tried to contact the casino but never got an answer. Best regards,

I tried to withdraw my balance of 1000 at the 03.10 at around 02:00 am. I had no bonus. My account is verified. I had 2 withdrawals in the past that went through in 1 day. They are telling me that it takes longer because of the corona pandemic. Another day they say they have technical issues and on the following day they tell me they would to every withdrawal manually.