Maneki— player complaints: 49 in English

Hello, First of all, I want to mention that my complaint is not only related to Maneki, but to several brands under the N1 Interactive License. Please let me know if I need to create additional complaints for each brand. The brands I have complaints against are the following: Casinobuck EUslot Crazyfox Maneki Betamo Betchan Gslot N1 Casino Below is a summary of my case, I will of course elaborate with additional information, details and evidence in the next step: Summary I created an account on Maneki Casino in February 2020 and made several deposits. After experiencing a loss of control, I self-excluded myself permanently on 2020-02-20. Despite this, I was still allowed to both create accounts and make deposits on all of the aforementioned brands between the years 2020-2022 until I self-excluded myself permanently from each brand independently throughout these years. Now that I am gambling-free, I have finally got the energy to investigate if I ever was mistreated according to any responsible gambling regulations. Although Maneki:s terms & conditions have updated since early 2020, I have strong reasons to believe - and also have a distant memory - that their terms & conditions at the time of my self-exclusion stipulated that any permanent self-exclusion would be applicable to all brands under the same license and not only the one where the self-exclusion was applied at. From what I've understood, these were the terms & conditions "WHAT IS SELF-EXCLUSION? Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence." As I see it, the language here is very clear. I shouldn't have been allowed to open any other accounts under the N1 License. Due to this, I request to be compensated for the substantial losses I endured on the difference brands under the N1 Interactive License. The contested funds is an approximate number I have estimated after requesting DSAR:s from all of their different brands. I would have no issues if N1 Interactive Ltd / Maneki Casino would like to control this to determine the exact amount. I would also accept if my losses from Maneki Casino were subtracted from the total amount. I have already raised this matter directly with Maneki Casino the past weeks. Although I have presented arguments and evidence, they have rejected all of my claims. I have seen similar cases on the Pogg being ruled in the players favour, so I would hereby request that you help me in this case. Please let me know what further information you need from me to resolve this as efficient and fairly possible. Reference case I think this case is very similar to my specific case, so perhaps there is information there that can support my claims. https://thepogg.com/complaint/spinia-self-exclusion-2/ Sincerely,

Hello, I used Siru mobile payment to deposit to Maneki Casino. I got lucky and won. After this my cashout requests have been continuously refused for over 10 days now with the reason: We kindly ask you to provide us with a screenshot of your - Siru account showing your full name and email. It's not possible to take such a screenshot from the Siru account. The Siru account does not contain this information, the required info does not exist in the app/webpage after logging in which is done with my phone number. Siru is a payment service that is linked to a mobile phone number, so not similar to a wallet account etc. that requires creating an account. Siru payments/costs are added to my next mobile phone bill. I have multiple times told this by email and via chat to Maneki casino but they still keep refusing my cashout with the same reason. I have sent screenshots of the Siru account page and all the available views after logging in multiple times to Maneki. I have also contacted Siru customer support to ask for aid, from them I received an excel-file with reference numbers concerning the payments that I have made, the file also contains my name, phone number, email etc. I have sent this file multiple times to Maneki and explained the case. They still refused so I asked again from Siru customer service and they said the excel-file containing reference numbers has worked in earlier similar cases and that they not able to provide the screenshot that Maneki is asking for. I even made a video of me logging in to the Siru account, my phone number, all the available views and payments are visible. I have not received any replys from Maneki to the video that I sent or recent emails to try and solve this issue. I cannot do anything more to solve this case myself, I can't provide a screenshot of something that does not exist. Could you please help me?

Apologies if this has already been submitted- I did submit this a few days ago but cant see a reference in my account. Hi, I have been trying to withdraw money from Maneki casino since 9th June. They have approved my withdrawal on numerous ocassions but have been extremely dishonest on the method. Please note I have all chat logs and emails to support everything I say below. My identification was approved before withdrawals. I dont gamble with credit cards. I only gamble with money I have in my bank account so use a mastercard debitcard to deposit. 10th June - withdraw money. I had 2 options to withdraw 1. credit card 2.Mifinity ewallet I contacted live chat and asked for a bank withdrawal and submitted my bank account details which were approved. I pointed out that I dont have the bank withdrawal option on my withdrawal page and I was told just to just use credit card withdrawal. I withdrew $5000 and 2 days later this was cancelled with the excuse being I need to use bank withdrawal. I replied and went on live chat to say I dont have the bank withdrawal option anywhere (I pointed out that it shows on the generic Maneki banking page but when I click on bank withdrawal it takes me back to my personal withdrawal page with only the 2 options of credit card withdrawal or Mifinity ewallet) I spent around 2 hours on emails and live chat and keep getting the same response (we will escalate this to another department) I received an email to say please withdraw by Mifinity Ewallet. I tried this but they dont support New Zealand bank accounts at this stage so I could not use. I spent more hours on live chat and I was told to withdraw by credit card. I did so and this was cancelled after a few days with an email that said I need to withdraw by bank withdrawal. I again spent 2 hours on live chat to explain I have submitted my bank details but I dont have the option on my withdrawal page (I did send screen shots on no fewer than 10 ocassions) I was told to request a manual bank withdrawaI to the support email address. I did so and I received a reply that I need to complete the bank transfer on my withdrawal page. I spent another few hours on live chat to point out I dont have the option to withdraw by bank on my withdrawal page. I was told this will be fixed today and wait for an email. To my dismay I received an email to say to withdraw by creditcard. I went on live chat and asked if I could withdraw by creditcard and they said "no sorry we dont allow creditcard withdrawals" I spent a few more hours on live chat and emails and I sent my bank details on at least 5 ocassions. After 7 days I was told to witdraw by bank withdrawal, I would then point out I dont have this option on my withdrawal page. I would then receive an email to say please use the creditcard option to withdraw. I would do this and then withdrawal would be cancelled and receive an email to say use the bank withdrawal option. On the 21st I received an email to say I can withdraw by creditcard $1600 per 24 hour block. I went on live chat and pointed out I have a mastercard debit and I have submitted all of my bank details and they have been accepted and I just need a bank withdrawal. I was told to use the credit card option and a this will be by bank withdrawal. On the 21st of June I withdrew $1600 by creditcard (as advised) I contacted live chat and was told this has been processed and it will be 5-7 days for bank withdrawals. I still have not received my money. I was assured I could withdraw $5000 NZD per week. On the 29th I tried withdrawing my 2nd lot of $1600 and this was cancelled with the excuse that I cant withdraw until my first withdrawal until the first deposit is in my bank account. I went on live chat and they said I can withdraw $21,000 per week and then reduced this to $5000 per week. I pointed out that I withdrew $1600 on the 21st June and my 2nd withdrawal of $1600 on the 29th was cancelled due to having to wait for my first withdrawal to be in my bank account. I asked why the casinos terms and conditions says I can withdraw $5000 per week but I can only withdraw $1600. They just kept saying you can withdraw $5000 per week and would not answer my question. I have just again contacted live chat to say I still dont have my $1600 from the 21st of June. They said they are waiting for approval from my bank. I asked if I could have a reference number or a screen shot of the transaction so I could follow up with my bank. They said no we cant provide this. I was told to use the information on my withdrawal page. I pointed out it just says $1600 pending. I asked for proof of what bank account they sent it to and they said no we just sent it to your creditcard. This is extremely frustrating and it seems this casino is not truthful. I do play at many casinos and my favourite casinos transfer to my bank the same day. I know this is stalling and I did spend some of my winnings when my withdrawals were cancelled (I did have $5000NZD but is now $4400) I have since put wagering limits on my account. I enjoy wagering on online casinos and have done so for 25 years. Gambling online is unregulated in New Zealand. Within the last 2 months rogue casinos have hit the headlines around ripping people off and now the government is looking into regulating this. The only thing between a total ban and being able to spend my dollar where I want is authorities like MGA/POGG. Please hold these rogue casinos to account. I just want my bank withdrawal and my money asap. The thing the bemuses me is what this casino is wanting to achieve. Only allowing palyer to withdraw $1600 and this taking at least 2 weeks and having no options to withdraw does not encourage customers to gamble with them. Thanks in advance for your help on this

I got a promotion of the maneki casino 150% bonus wagering 20 times. I deposit 100 so i get 250 euro. Then they change the wagering to 25 times. I won a nice price but with 20 times wagering the price was 750 euro more. I have sent a screenshot to the casino vip manger but she said no 25 times. But in the mail i get there is 20 times. I hope that the pogg can help me with this problem.

Hello. I have to file a complaint about Maneki casino.. First they don't care about or ask questions about the amount of money I deposited. Then suddenly they excluded me without any reason. Other than it for my wellbeing. And that's a direct lie.. How in the world can they let me deposit a huge amount of money. And not follow there own rule about responsible gaming.. And just like that. (Guess they where satisfied about the huge amount I deposited) They excluded me from the casino. I provide all sort of documentation that shows I'm not in need of money. I'm have over millions in savings. I was about to reach 2th highest vip level. I talked to there vip manager nearly every day. Never not once mentioned anything about anything. That could indicate non responsible gaming or deposit from my side.. The way I see this is that. They scammed me big time. I can not accept and it shouldn't be accepted that they are not complying to there own responsibility of gaming as long I deposit huge amount of money they don't question anything. Then like I say out of the blue I'm excluded. And i can not even get a reasonable explanation. I want all deposits refunded because they have acted rudeless and haven't shown they are a responsible casino.. They don't follow there own responsible gaming policy. Now they want to get rid of me to cover up there unresponsible control.

I have deposit money to Manekin via neosurf. Now I want to withdrawal. But it’s not possible They told me to do a deposit from Skrill, Mifinity or paysafecard. But I’m not able to do that They only payment method I can use is neosurf So now they don’t want to withdrawal my money. They keep saying that I need to deposit more money from one of the payment methods. [EDIT] Please help me I have sent in all documents they want but still says that I need to deposit more money? I don’t want to deposit more money

I made 2 deposits through deposit and play. Site kicked me out so tried again. Moneys left from my bank account but never showed up in my account. Custome service says they see them so asked them to retransfer them back ti my bank acc. They didnt do it and said there is technical issue in my acc so I need to wait 24 hours and then do withdrawal myself. Well, in other sites if similar has happened the moneys were tranfered back rightaway so this feels scam and really bad feelings from the casino. I wish to get my moneys back immediatly.

Maneki Casino doesn't want to transfer my 1,000 euros to my bank account. For many days now you have been constantly wanting new documents, and when you send documents you want them in a different quality, for example not scanned but photographed, then the quality of the iphone photos does not suit you. Once everything is done, just cancel the top-up request, then you want another withdrawal method, then again they want you to deposit extra money for verifying new withdrawal methods, then you deposit, again they want a new method and cancel the registered withdrawal request ...you write constantly in the chat and after 30 e-mails I still haven't received my money, and the casino isn't answering anymore, I'm very worried about not getting my 1,000 anymore, I have screenshots, documentation , correspondence and photos and videos, please help MGA and ThePogg and if necessary the judiciary in Malta, thank you [EDIT]

They dont payout i have closed Credit Card and they dont send Money fast...

I played fore 2 years by maneki casino spend 30000 and became vip no the have a new deposito system and i can t pay out anymore i contact my vip agent chloe but see could not help me it is over a week know and know the blocked my account

Its a few days i have won abd trying to withdraw but i get an error says: "Account you are going to cashout was not used before." Nobody had contact me to explain what that means, support only said every time they are bussy with it and no further answer. Somevof tgem were stop answering me. After asking people i know that are playing i have heard that they also have faced the same problem and never get feetback till they have play lost all the winnings. And what do you think happend to me i also could not wait and play lost 300 euro from the 1300 i have won. But i told myself this will not happend to my and its unfair. When we as cliënt loose our money its ok but always problem at some just like Maneki when they must refund our money. This problem should not be, or must have been solved quickly. Hope you can help. Regards,

Once again, my card withdrawal has been rejected, I have no other withdrawal methods, the chat offered me a deposit via Neosurf but I also cannot deposit and I will not be able to withdraw using this method. Please help me.

Hello, i won on the casino 900€ on the 10.9. at first , then they didnt let me withdraw so i lost 150€ , now its 16.9 and they still didnt pay me .I talk to ther live cher every day and they are teling me every day a new lie... Like at first they told me they payment department is working on it , now they tell me the 2nd line suport is working on it.. My last withdraw request is now pending since 13.9. . All the other requests before were just instantli discarded. Im asking you if you can please hellp me. Thank you

Hello, My name is [EDIT]. I live in netherlands. Few days ago my account was blocked by maneki casino and that made my completely banned for every online casino site. They thought that i am addicted to gambling but it is not true. I play only sometimes to make little bit extra money. Sometimes i make profit and sometimes i lost as usual this happened with everyone. I want to request you to please allow me reopen my account again. Thank You

I deposited money in Maneki casino and play and make a small profit. I tried to cashout but they were keeping discarded it again and again. And now they have blocked my account on their site and my all money is gone. I do not know what to do now. There was total 880 euro was in my account. Now i cannot access my account. Please help me to get my money back

I lost my money because of the error in the games sweet alchemy and superflip.. really bad play experience

Hi, i wonn times 1500 euro yesterday, they pay me 1 time and say i did a whitdraw 1 time. But i did it 5 times because they keep pitting my money back, but wonn 2 times.

  I cant withdraw my money to skrill cause i deposit with neosurf voucher so i ask them to withdraw to neosurf they say they cant proceed unless i make a second deposit with skrill and i sent all documents neededthey refuse to cashout unless i deposit again and they say they cant break their rules same deposit method same withdraw method. But no neosurf cashout so they tryin to [EDIT] money that i won by telling to deposit again to withdraw  

Hi I have an inquiry about the verification and withdrawal process I have an account with Maneki Casino I use some prepaid vanilla Mastercards for deposit method and this is five or six months prior to the situation at hand so my birthday I got 25 free spins i made it up to or forty five hundred and I tried to withdrawal from that then they said my account has be verified but I have all of my documents already verified my phone number verified but I guess its the deposit methods that i used prior to theses spins just wanted to stress that these prepaid vanilla master cards are disposable i took a look at my deposit historey at maneki casino the pre paid cards show as credit cards these cards they are not link to my name they are not registered under my name there bought from store thrown away after uses unless reloadable so I didnt think I would need to submit them as deposit methids especially seeing the spins i played and what i won from them wasnt from a deposit from any of these cards upon withdrawl account verification was needed and these pre paid vanilla mastercards i used six months prior to my birthday spins were needed as documents of deposit methid nit relating to the balance being withdrawed again I just wanted to clarify that these cards are not related to my name to my bank they are not a personal credit card they were prepaid card not only that I come up with two of them but they had requested but they are still like four of them that they want I just want to add a few cuz if you into this for me and be greatly appreciated I have deposited also for my bank which is under my name obviously made a deposit like through my bank also it has taken me this long to deal with this because I was sick at the time hospitalized and I was not able to pursue anything except for getting better with my house so if you could look into this and be appreciated thank you

HI! Sorry no speak english, google translator 1. I requested a payment on 25/12/2020. They were rejected. My credit card image was incorrect. I uploaded it again. The same picture was accepted 2. utility bill. rejected. I uploaded the same image, the operator accepted it 3. No payment will be made. The casino says my credit card is not good. On December 30, 2020, I paid HUF 3,333 to the casino. They were accepted. my card is good 4. I was twice asked to give the casino a supervisory body contact. where I can make a complaint. My request was never granted 5. The manager suggested I ask for a bank transfer payment. This is not possible on the casino side 6. I requested a manual payment in correspondence. The casino has requested more information. I provided the data. 2021-01-12 I uploaded a bank statement on request. Upload still pending today. no one handled it. No payment 7. The bank transfer will cost € 50, according to the casino. My card is good. I agreed with my bank. I would like to ask. The casino will pay out my HUF 186,000 prize. They write. I write. No payment will be made. Since my card is good, I do not consider the cost of EUR 50 to be justified either. What I described is real. I also have pictures and correspondence. Sincerely