N1— player complaints: 153 in English

Hi, I made a 90 € deposit on N1 Casino and accepted the Bonus. While playing 2 slots at the same time, i won free spins in one slot and started playing it. While playing on the other slot on Auto, the bonus was used (i went out of bonus money) and the slot started playing with real money. Just in the moment as i won 200 € in my free spins, suddenly i got a message i violated the general terms and conditions. After i had contact with live chat (i have the copies) they told me i postponed the bonus rounds what is forbidden. Thats true, its forbidden. But its not forbidden to play 2 slots at the same time with bonus money. In a nutshell, i did not postpone but the system from N1 casino automatically thought its postponed due the fact i ran out of bonus money while on Autospins in the second slot. I had lots of contact with this casino and they are not willing to help me. They offered me 15 freespins with the amount of 0.10 €. Thats a joke. They also told me its not really my fault, but in the future i shouldnt play 2 slots at the same time to avoid this situation. Thats also a joke, they risk for other customers to do the same experience. Hopefully you can help me because this casino is [not paying] my bonus win. Also, they mistakenly assumed that it is generally forbidden to play 2 slots at the same time. I corrected them just looking at the terms and conditions. In other words, they are doing a bad job too in customer service. Thank you very much for your response, [EDIT]

Hi so i have a problem here with N1 casino. I have blocked my self from this and spinia.com who goes under the same license! I could not logg in so i just did a new account but with my other email and i could play! So now i have lost money and want a refund cause they know about my gambling addiction and they have responsibility to block me from their site so i can not logg in! It's says this under their site: Self-exclusion means that you will be barred from play at all online casinos under the participating licence. So can you please help me cause they should not just block my email, they should block my name and social numbers, and you should not be able to do more then 1 account under your social numbers.

Monday morning I received a 50 euro bonus on this website for a tournament. In the end I played and lost so I canceled the bonus. In the evening I decided to play and saw on the promotion page that there was a Monday bonus available with a bonus code. I deposited 20 euros and received a 25% bonus and 30 freespins. I played and finally I waggered 1430 euros in bonusmoney away. Then I went further and in the end I won 5219.00 euros! I decided to paid out this money immediately. this was refused because I had to upload my documents. I upload my documents and my account has been verified externally. then I made another withdraw and the next morning I received an email that duplicate accounts were registered at the IP addresses and they canceled my payment and refunded my 20 euros to my account. I have checked with the support but am always told double account and multiple bonuses on 1 ip address or email? According to them, I have 2 accounts if I want to pay out, but my account can remain open but i will not receive bonus anymore, kind of weird.! But the problem is I don't have duplicate accounts, since I'm the only one playing here. I just had the account for 2 weeks. I have played via my telephone which means that sometimes Wi-Fi and sometimes via my own data is played (signal picks up automatically) that they may therefore think that they are more than one IP address since this is possible because Wi-Fi and telephone are different IP addresses. I demand my payment and I want your help with that.

Hello, i have a problem with n1casino. I took 200% bonus last saturday (29.06.2019) and managed to complete the wager. After that i tried to withdraw money (1200euro after wager) and sent them documents which they approved. Next day they sent me e-mail that my account was flagged due duplicated accounts and they wanted explanation why i had 2 accounts. The reason why "i" have 2 accounts is that my friend came to my place and he took own bonus before coming on his phone and then he played on my laptop. After he lost his bet i also wanted to do deposit with bonus on my own account which i made on my laptop. Now they are saying that we made 2 accounts in same ip, but we didnt. We only played with same laptop. N1casino's T&C doesn't say that you cannot play with same ip, it only says that you cannot create or take more than 1 bonus per ip.

I first registered in this casino.Won 1234 USD and requested a withdrawal.I was asked to To verification of documents.I was told that everything is fine and waiting for payment.I waited 12 hours and wrote to the chat support,because it says that the payment on QIWI wallet instant.I was told in the chat that they do not see my documents.I sent again,to which I was told that all is well and expect payment soon.Another day passed, no payments received.I cancelled the withdrawal request and resubmitted the request.After a few minutes, my account is locked.I received an email that blocked my account and confiscated my winnings due to duplicate account.The casino won't give me any proof.I'm sure I don't have a duplicate account at this casino because I started gambling recently and where I registered I remember very well.I was blocked by a casino by mistake!I don't want to believe the CASINO is blocking players ' accounts, because they don't want to pay the winnings!Please check and give me back my account access and win

I have deposited EUR 900 and EUR 1000 to my N1 Casino account on 02.06.2019. However N1 deducted these amounts twice from my credit Card. After contacting their live support i had to find out that they are not willing to investigate since all answers i received are that they cannot find these payments and i should wait for their financial Team to Reply which has not happened yet. Therefore i kindly ask you to help out in this case, since EUR 1900 is quite a big sum

I wanted to cashout my obtained money of 350 Euro. I used a Bonus from the site and started with 30 Euro with a deposit of 20 Euro. I played with bets no more than 1 Euro over all the time, all the way through to 350 Euro. Then I did cash out. And two days after they are telling me I break the law and used more than 5 Euro bets during the bonus whats forbidden. But I didnt there is no way I used more than 5 Euro on a single bet. Now my cash out was cancelled and I'm back to 20 Euro. What the hell is this [EDIT]. Im seriously pissed right now.

Hello! Blocked account in 2018 forever without the right to restore to N1 casino. This year I went to the chat and asked to unlock the account. Account unlocked the next day. And I lost a lot of money in a month and a half now, when I request to block an account in a chat, they send it to the manager and the manager sends some kind of no deposit bonus. And I again begin to make deposits. Account is not blocked. I have already earned a lot of credits in the bank. Please return all my lost money since the reopening of my account. Although I see that I will probably have to write to the MGA commission

I received a promotion, 100% Cash back if I lost my deposit up to 20 €, I deposited 25, lost it, and I asked for the cash back on the livechat and I received 20 euro bonus which I had to wager 50 times? THEN... I came on chat, explaining I should receive a cash back and no bonus funds, asking for the terms and conditions where is states (THERE IS NOTHING ABOUT CASH BACK ON THE T & C ) and the support do not react in a friendly way AT ALL and I feel like they are taking a piss.. what happened is.. I played live casino, 3 bets in total because I thought It was CASH as its a CASHBACK : 11 euro, 12 euro and 13 euro on live casino, I managed to receive 118 euro in total, i went on chat as I could not cash it out, and they told me I have to wager it 50 times and because I played more than 5 euro per bet, my bonus will be taken away..... You understand now that I am furious, they removed the 118 bonus and re added the 20 euro bonus but I should receive my 118 euro CASH balance back... this is ridiculous.. please check this for me as this makes me feel like this is all a scam unbelievable.. I expect the 118 on my bank or on my account [EDIT]

Dear ThePOGG, I was in touch with MGA about this disagreement but they told me I should contact you instead. Here is the same email that I sent to them earlier. "I have been playing at N1casino for a while. They send me these bonus offers a couple of times a week and I play those very often. Last Friday (29 March) I receive this Friday route bonus and I made a deposit like I have always done before. I played these monies on the next day and I managed to win 486,25€. I made a withdraw request, but it got cancelled and I receive email from N1casino where they told that my winnings were confiscated, and they are going to close my account. They claim that I am not the only one who used this same bonus from the same IP or device. I asked more information about this from their live chat and wanted more proof that I did something wrong. They just respond that they are not going to notify or inform me about the reasons of such actions, and this is their final decision. When I made this deposit, I shared internet to my laptop from my phone. I do this all the time when I am not sitting at my desk. But when I played the money that I deposited I used my ethernet connection. I believed that this has caused confusion on N1casino. I want to make clear that I am the only one who used this bonus and I even used the same device. I asked them to double check everything because there should be nothing wrong with my actions, but it didn’t help. It seems to me that their operating is unprofessional and somewhat questionable. They [removed] my winnings and they are going to close my account permanently. And all this without any good explanation or a proper proof. I feel like they just scammed me because I strongly believe that I haven’t done anything wrong Best regards, [EDIT]

hello in your suport grup teling mee to follow rules on qestions like can i get som refond back for forstaken 200eiros i depozited 500eiro and he is saying int not frode to show in my acount 600eiros ad after evryting take 200eiro lose frome mee and unable to cashout! need help to get back not 400eiros but 500eiro and screve youre logick ,,whee give you 100 to play and we will take 200 eiros as depozit i need my money back like right now i am unhapy about your online casino and wan't to get back my 500eiros with out any ishues pleas!

I was playing on this site for about a day I win some good money and then they sent me this email:We have to remind you that according to our Terms only 1 account per IP, device or household can get bonuses. Sorry, but per administration decision bonuses to your account were disabled and your current balance was subtracted to the deposit amount. I want to know that they can do something like that. I was playing on my tablet or laptop. I don't see where is the problem. Thank you

Hey my name is [EDIT] im a frequent gambler who mostly enjoy slots, I came across this casino called N1casino and it seemed alright seeing that they had 3 welcome bonuses I played through all 3 quite quickly and received a 50% match offer friday the same week. I managed to win 20.000SEK got really excited and started to wager the bonus. Done wagering I requested a withdrawal, 3 hours after the request they mailed me about sending in my documents to verify my identity. After mailing back and forth they told me that my "proof of residence" was older than 90days, This led me searching after another evidence proving where I live. After sending in further evidence proving my residence they wrote back saying that my money had been confiscated due to me violating their rules by creating another account. I know that im the only one in my household gambling. I currently share internet through my phone due to obvious reasons so I know that my IP address is dynamic, which means that my IPs often ain't the same, which means that I must have gotten the same IP address as a player before me. I wrote back to them explaining my situation and I Know I haven't created more than 1 account could anyone please help me get my winnings out!