N1— player complaints: 153 in English

Hey there I deposit cca 150€ got some bonus from casino and after hours playeing won some money. Tryed to withdrawal 1500€ and plaed with the rest. After few minutes they blocked my account. I mailed them and after some time they unblocked it. But there was no money. They are saying somewere in terms of use say you can not play bonus with higher bet then 5€. I am sure I didn't maybe after I won some money but when do you stop playing with bonus?? They realy scammed me. I see you help some other folks so maybe you can do something abot this also. One more thing they still dont want to verify my account. Thank you for time.

They let me deposit no problem. Didn't ask for verification. I then requested withdrawal they canceled it without telling me. I then spent 3 hours and sent over 30 screenshots to try verifying my stuff which had more than enough details to see its me. I then was told I had to give them my whole bank statement. Now I'm not sure why they need that? Why are looking at my whole bank statement surely that's a breach of required disclosures? I have never had this problem elsewhere at any other casino.

On the 7th of april at 17:38 I played Speed Roulette and I had a bet of 150 euros on several numbers. I eventually won that bet as you can see in my playing history on that game. Nevertheless, the bet was deleted and 150 euros was subtracted from my account. You can see I won that bet but no winnings were given, my balance even went down with 150 euros. So i am kindly asking for a refund of that bet of 150 euros

On October 16, 2021, I unsubscribed from the CRUKS in order to have nothing to do with gambling anymore. Because I got into financial and personal problems, I excluded myself until January 2040 because I can't control myself. On February 23, N1 casino sent me a promotion email that my account is active again. "Your cooling-off period is now over and your account is activated again! Lots of breathtaking games from the best providers released during your absence. Now it's a good time to check them!" Now I've spent all my money again and wonder how on earth this could have happened. When I reported this on April 9, they changed their terms and conditions and I received an email. It also turned out that I could no longer transfer money to my casino account. My question is also outside of my gambling problem how it is possible that I was able to transfer money in the period from March 13 to April 9 while the terms and conditions are on the date of February 2, 2022. Because why was I able to transfer money during that period and not since April 9? I don't think this should ever have happened. Money was even transferred to my bank account which clearly indicated the Dutch address of my bank. So they had to know that I was from the Netherlands. All this means that in my opinion the terms and conditions should be declared null and void and that I should get my money deposits minus withdrawals back. Mail of April 9 "We want to inform you that your account was closed due to the fact that you are from a restricted country that are not allowed to play at our casino. All the restricted countries are listed in our terms and conditions"

I refer to the decision of the ECJ May 18, 2021, C-920/19, Fluctus/Fluentum and hereby request the Casino to make a repayment. They dont want to make the repayment but the activities is in austria illegal look of the many decision of the courts.

So for almost 2 weeks the kept me on the hook. My account is completely verified,and I send all the extra documents needed. Now they "closed my account due to the usage of 3rd party payment system" This is my only bankaccount as freelancer! Its only in my name,and on my house adres. I really hope you can help me this. Kind regards,

Made a deposit through Volt on N1casino.com on the 12th of Februari. The deposit went pending right after. Because this is normal for a little while, I just waited. But after hours of waiting it didn't go through yet, but the money left my account. After that these events occured: februari 12th: contacted live support they told me to wait because it could take a little longer. In the evening I contacted them again, same standard story. Februari 13th: contacted live support again. Getting some bs story about Volt being a banking instance and they wouldnt be able to process the money in the weekend (????) Februari 14th: monday working hours have passed. Stil no money in my account at N1 or returned in my bank account. Contacting live support again, getting a bs story about waiting until the day was over (??). Working hours where already over, so nothing was going to chance. They could'nt help me. Today (februari 15th): again contacted live support. Still no chance (no money in my N1 account or my bank account). I send them the details of the deposit I made. This should be enough to sort it out with the payment provider as it's clearly an issue between the casino and the provider. Now they are pressuring me to send them my bankstatements from the moment I made the deposit till now (so with al my private transactions). This is absolutely ridiculous and none of there business. I have told them I did not recieve the money back, that and the bank statement is all they should need. They are refusing to help me at this moment. I will not get my money back and they won't do anything for me (even tho it's a problem between them and the payment provider). I want my money back! Going to close my account on the website after, don't want to deal with disgusting practises like this. Please help me.

I had won $8,738 CAD on Money Train 2, which I then completed my wager and tried to withdraw $8,000. My deposit was $100 CAD and they gave me a bonus of $50 CAD. They then denied my request and removed the entire balance from my account and told me that ""The maximum bet while wagering is 5 EUR/USD, 50 NOK, 7.5 CAD, 400 RUB or 20 PLN. The maximum bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game)." My max bet was $0.20 on the bonus game, if the term was that my TOTAL bet could not exceed $7.50 CAD, I would not have bought the bonus, but it CLEARLY states "Max Bet". A "max" bet and a "total" bet have different meanings, a $50 dollar max bet and a $50 total bet would have HUGE difference in end winnings amount. A $0.20 cent "MAX" bet would be a $20 dollar "TOTAL" bet, a $50 dollar "MAX" bet would be a $5,000 "TOTAL" bet. I don't believe I have violated any terms or conditions, which is why I feel like I have been wrongfully denied my winnings.

Hello, i won there 89,500€ and they cancelled my payout and told me they give me only 2000€ of my 89,500€. they say i didnt played the right AGB from 5€ max bet and deleted my complete game historie to 11 januar so they want to do i never had 89.500€... i got the e mails where the money was cancelled the payout and 1 sccrenshot from over 20000€ where i wanted to cashout. i wrote them a e mail to offer me another offer than 2000€ but they said i cant do much i only can give you 2000€ if they give me something like 2/3 from my money im fine. otherwhise i gonna call my laywer from malta and go to the court. i paid overall 13000€ in and i also wanna payout!! please dont let them take my money for free.

Ive registered and deposit on the N1Casino Website 2 days ago. Aftwards i received the Welcome Bonus and waggered everything, i tried an Cashout but it got denied.So i contacted the Customer Support they told me that i violated their Terms & Conditions.So i went trough their Bonus terms and i saw that the maximum bet is limited by 5€, the funny part was 99% of the time i played under the limit and the big wins was on lower bets and once i spinned a few times on 5,60€, i didnt hit big and even the Limits on the Slots wasnt locked, there are several Casinos out there who locks everything, if i hit big on these 5,60€ bets i could understand it but i didnt.I feel like i got betrayed and scammed not locking the Slots and 2ndly 1 accidentaly Spin is enough to not withdraw your money, that shouldnt be possible. I hope you guys can help me out with that issue and give me a proper anwser.

I deposited a total of € 4151 in the casino from 08/27/2021 to 01/08/2022. And what did I get for it "nothing" zero profit! the slot machines do not bring any winnings with real money. with bonus money you make winnings from it but you have nothing. because shortly before you have met the bonus conditions the slot machines also make zero winnings again. and that's strange! manipulation is in my eyes! will not leave it in the room like that. would like that that is being tested. Otherwise, I see myself forced to take legal action. I will also look for like-minded people because the same thing happened to me. I therefore ask you for help and of course I hope that this can be arranged differently.

Hi there, The N1 Casino [email protected] has not responded since December 18, 2021, what kind of support is. How can it be that my entire credit disappears at 3D Roulette on December 18th, 2021. I did not claim a bonus and therefore played without a bonus.When betting, the button only came up a few times in the game: there is too much stake on the table even though no € 20 was staked, and this was repeated a few more times and my entire balance of € 436 suddenly disappears, but what was not inserted on the table. It started with a balance of around € 600 and my entire game was constantly interrupted and interrupted for no reason and I had to change the bets 10-15 times because there was supposedly more than € 500 on the table, but that was never and never the case . What kind of a casino is it. I would like a clarification as soon as possible, the casino does not reply to any e-mail, I would like my balance of € 600 back! Greeting,

I uploaded all needed documents for verificatian at the n1 casino. I got an auto- respond message that my payment was not confirmed - without saying why. I wrote emails and complains to costumer service but never got a response. It seems like n1 makes extremely difficult on purpose, so you loose your won money again. There is no telefonnumber to find and nobody answers to my emails. Please inform me what to do... Thank you Greetings

N1 is running a xmas challenge in which you have to make (severeal) deposits and you get Free spins then in the next level https://www.n1casino.com/missions I made two deposits on 5th of December and so I got the free spins for these deposits on the 6th. I just won some small money from it and kept on going making bets and my balance was increasing quite well. After a lucky shot at one slot my balance was 634.-€ and I was totally happy and initiated a withdrawal of 500.-€ - as the complete balance was shown as available for cash-out. It took some hours (in which I made some more bets and lost the rest of the balance, but it was ok for me at that point) until I got a message that the withdrawal was cancelled and my balance was up to 501,30€ again. I initiated another fresh cash-out which was not possible ("not enough money") and my balance was set to 50€ ! N1 claims that the free spins customers get from the missions are "no deposit free spins" and so the max cash.out is 50€ - like mentioned in their T&C. In fact customers do make deposits to get those free spins - so that it is not logical at all that these should be "No deposit freespins". In fact there is no bonus rule set for the xmas challenge itself - so if i have to make deposits to get free spins - these free spins can not be handled as "no deposit free spins" I have contacted the online support and as well wrote several emails (with screenshots) to the casino before I was directed here by the MGA. In order to have at least something in my hadns I cashed out the 50.-€, but informed the csino before that I will do this WITHOUT acknowledging their point of view and will keep on going for the rest of the 501,30€ As well I offered them a compromise that I will be ok with 300.-€ on my balance that i can cash out directly (minus 50€ I already got), but they did not react at all. If needed I can send you the complete transcript as pictures and/or Pdf and as well all mails I send to N1 Casino to get this issue solved. Your help is pretty much apprecciated as during the cash-out of 500.-€ was running and I was sure to get the money , I asked my wife to bring a Nintendo Switch for our daughter as additional Nikolaus present - and now I only got 50.-€ so far... :( Thanks a lot for your help and quick response

Subject: Refund for losses in player account [EDIT] Dear Madams and Sirs, I have the player account [EDIT]. Meanwhile, I have lost 70 Euros under this player account. I have recently found out that your service is illegal in Germany. Therefore, I ask you to refund my losses. Until 30th of June 2021 online-gambling was completely illegal in Germany according to § 4 Abs. 4 GlüStV. The possible exceptions for Schleswig-Holstein don’t apply to me as I don’t live in Schleswig-Holstein. Since 1st of July 2021 online-gambling in Germany is only legal with a German license – and to my knowledge you lack this license. This means that the participants-contract and your general standard terms and conditions, on which my playing on your platform was based, are void according to German law (§ 134 BGB). This is not a violation of European law as the European Court of Justice (C-46/08) and the highest German court for civil law (I ZR 199/20) have already made clear. Please transfer the sum to my bank account until [EDIT]. [EDIT] Should the refund not be paid in time and in full I will hand the matter over to a specialized lawyer, which can cause additional costs to you. Kind regards

Hello, I have written to the N1 casino several times now and wanted to reach an out-of-court settlement, but the online casino is not interested in the players. I wanted my money back from November 18th, 2021 because I saw that this online casino does not have a valid license in Austria. I tried to talk to them and thought that I would come to terms with the online casino, because I wanted to have this settled out of court, I said to the online casino that I would waive the 3000 € and simply pay 2400 € until the end of this week want to have my bank account. but unfortunately I can't get in touch with a manager, nobody really advises me. so when it comes to problems you don't care! I wrote an email several times to [email protected] without success, until today no one has answered me, until I have not asked customer service again and said that I would like to talk to a manager. I added the emails that we wrote to them as enclosures, but unfortunately that didn't help either. As I said, I want to come to an agreement out of court, I told you that you can of course block my account that is not a problem for me, only I also want nobody to have a problem and have also offered me a settlement, you can somehow agree, right? or do you always have to go to court to get something? I hope you can help me :) love greetings

They refused to pay me out my winnings of $1900. They have already previously paid me out $800 so their excuse of not having correct banking information doesn't make any sense. They have confiscated the funds and deleted my account so I cant login.

Dear sir/madam, Please do read all of it. The casino that I am talking about is n1casino. I have read a lot of times that players wants their money back, because their casino is illegal/not registered in their country. As you can see I can understand if the casino has pointed that out, but the player wishes to continue playing, than sure, the casino does have the right to deny their request, as the player himself/herself decided to continue playing. Although in my case and I’m sure some other cases too, the casino doesn’t specifically say that. First of all, I started playing there, because it was one of the few casino’s that you could actually make an account on and play. A lot of the casino’s don’t let you make an account. That is because the casino itself is not registered in your country, therefor you can not play on their website. The website than clearly states ‘we do not operate in your region/country’. Which makes it clear for the players. If the casino doesn’t say that, than how must a player know which casino’s he/she can play at? It’s like going to a supermarket and searching online for every product that you want to buy if it’s indeed legal. That is not the customer’s job. You have to remember that all players are customers, they are not responsible for the legal and illegal activities that casino’s do. All casino’s have to be clear to the their customers if their product is available/registered or legal in their country. Than player’s can take the decision for themself. N1 casino has taken the decision away from me. I could not have decided, because they do not state anywhere if their casino is registered in the Netherlands. Of course when I could have made an account and I could play on their websites, I assumed it was legal in my country. If you see other casino’s like 888casino, unibet and so on, their website state that they are not available in the Netherlands, that they do not operate in the Netherlands, therefor you can not make an account/ and if you have an account you can’t play on it, just withdraw your money if you still have some. When I was doubting the casino, I contacted them and they told me that it is okay for me play there. Than I asked again and again and again, because they ‘did not understand my question’, which is the weirdest thing I have ever heard, because my question was ‘Is your casino registered in my country?’ After some ridiculous answers like ‘We are registered in Malta, Yes you can play here, Yes we are just, It is okay’ ... at the end they stated that I should ask my legal adviser in my country. So first they tell me it is fine if I play and than they tell me that I should contact someone else about this matter. ‘Very helpful’ My response was that I will not play (deposit myself) until it is legal. The casino should have than restricted me from depositing, since they already know that their casino is illegal in my country, because they do not have a permit for their product in the Netherlands as I already told them. Instead they ignored everything I said and acted like nothing happened. A few days later, someone else used my phone to play, through my account. I know that this is my own responsibility, it is MY phone and it is my account and I should secure it, not the casino itself. I am not stupid, I know this is my own fault. But than again, if they restricted my account, this would have never happened. If they just followed the law, none if this would have happened. It is the casino’s fault as it is mine. I requested my deposits that were made through my bank to be refunded, but of course they said that there is nothing they could do for me. Everytime that something happens, there is nothing no one can do for me. All players are just a peace of meat that online casino’s are feeding on. No one is helping us, no one cares about moral support. They just put their own rules on their website and if something happens, than they do not care. I practically begged them to help me, I even said that I want half of the money deposited that day, because it was my fault aswell, but again, they could not help me. If authorities knew that their casino is providing their product in the Netherlands, than they can get a fine of 200.000-500.000 EU. All I was asking was for a refund on my deposits. I mean a few days ago, I specifically said that their casino isn’t even legal in my country, cause they don’t have a permit for letting Dutch customers play there and they just IGNORED it. How is it possible that every casino do not care about anything or anyone, just as long as they can profit from the players? They also have all those Live Games that are totally rigged and yes I have video’s of it being rigged and still when I asked for help, nothing was done. I have all my conversations with other casino’s that also state that they can’t do anything for me and they give out the most ridiculous answers for a problem. Not even a solution, just an answer. Everytime something happens, no one can do anything, no one can help. Only my youtube viewers understand me at the end. I am submitting this complaint to your website, in the hope that you can actually help me with this problem, please I am really hoping there is something, someone can do for me. With your permission, I would also like to document everything that happens from now on (between me and your website) to my youtube. In the hope that others can be helped too. This would never have gone this far if their website just stated that they do not operate/that they are not available/ that they are not registered/ or don’t have a permit in my country. Please help me with this matter, at least some % of my deposits, as it is their fault aswel.

after the payment of the winnings, my account was blocked and the money was not withdrawn, I was informed that the account was duplicated, but it is not possible because I have never played in the casino what i can make now

I would like to have my money back because I have discovered that this casino is illegal in Germany. I have included a report from the Hessian court in order to get an overview, since I have read myself and gone through the various laws.