Casumo— player complaints: 295 in English

Its been 20 days since my withdrawal, on the 16th September 2026 i withdrew £800. Still no confirmation on what is going on. Same script responses, i will be seeking legal advise and emailed a complaint in and starting the procedure. Surely this is illegal from them.

Played casino on the 1st oct withdrwal paused was told to send in documents which i did took three days for my account to be verified. My withdrawal has not been released this is day 6 i have reached out to be told it would be esculated. Still no funds this is really not on at all never experienced such.

I gave vad issues with this site them holding my withrow and on panel account history successful but in not cane my bank account. I just sent emails to you

I have written and spoke to many people and still non the wiser wjat is going on, its a joke. I withrawn £800 on the 16th of september, it now the 5th of October. Still same old responses and promises to look into the matter. I had no email updates no reasurances to say you money is on its way. 19 days to not pay out your winnings but theu br happy to take money off you instantly. WHAT IS GOING ON WITH MY MONEY. SEND IT TODAY PLEASE

Twice now I’ve won not even big amounts but withdrawals have taken more than 2 weeks. Live chat is a joke and are very unhelpful

This is a scam casino! They will close or freeze your account, and not return you deposit. Probably the most fraudulent casino online. I'm going to be sending this information to news companies in the UK, as well reporting this incident to London Police. It's only a matter of time before this co

This is a scam casino! They will close or freeze your account, and not return you deposit. Probably the most fraudulent casino online. I'm going to be sending this information to news companies in the UK, as well reporting this incident to London Police. It's only a matter of time before this company is shut down and assest seized, I will also be reporting them to the FBI and Homeland department of defence in USA. Fraud is fraud, and noboday deserves to have the money stolen by a fake scam casino operating out of Malta!

Where is my money. Tried to withdaw my cash 10 days ago. Multiple contacts through email (no response) and live chat (we are looking into it). But no money. Scam. Dont use. Will be escalating this to regulators

Honestly, This is the highest level of FRAUD I have seen in an online casino. I'm going to report them to Interpol. As well as the relevant gaming commissions for licensing of this casino. I will not stop until the owners are behind bars for life! RIP OFF SCAM CASINO, THAT WILL CLOSE YOUR ACCOUNT, AND TAKE YOUR MONEY FOR FAKE REASONS! AVOID LIKE THE PLAGUE!!!

I am writing to formally request an immediate update on the status of my account verification and the release of my pending withdrawal submitted on 17 August.As requested by your compliance team, I have completed all Source of Wealth checks and provided the necessary documentation. Specifically, in

I am writing to formally request an immediate update on the status of my account verification and the release of my pending withdrawal submitted on 17 August.As requested by your compliance team, I have completed all Source of Wealth checks and provided the necessary documentation. Specifically, in response to your query regarding incoming transactions, I clarified the nature of the transfers as followedDespite submitting all requested details, my withdrawal remains pending without any clear timeline or resolution. Given the extended delay, I have contacted the Gambling Commission for advice on this matter.Pay me my money

It is now the 1/10/2026.. i with drew £800 from casumo casino on 16th sept 26... still no money in my account and no idea what is going on.. very poor and seems to be fraudilant.. same responses on a script live chat and from replies of people on this site. No one cares and no urgency to get my fund

It is now the 1/10/2026.. i with drew £800 from casumo casino on 16th sept 26... still no money in my account and no idea what is going on.. very poor and seems to be fraudilant.. same responses on a script live chat and from replies of people on this site. No one cares and no urgency to get my funds resolved. Not sure where to fo with this or who to contact as surley this is illegal to not give someone therr money aspecial when they take money from them on the site. I will be researching the relevent steps to proceed with some support with my case.. Shocking is an understament

Been a member of casumo for some years now. Built player level to nearly 100 which I would class a valuable customer. Not with casumo, I logged in other day with free spins available played responsibly and they locked my account and told me account was getting looked into. Today I've had account res

Been a member of casumo for some years now. Built player level to nearly 100 which I would class a valuable customer. Not with casumo, I logged in other day with free spins available played responsibly and they locked my account and told me account was getting looked into. Today I've had account restricted of any bonuses after years of playing. Chat told me they can't tell me any more and all free spins no not playable and my player level no longer running. Very unhappy with how I've been treated and will now be going to use alternative casino. Looking at other reviews Im not surprised. Please don't reply to this message saying contact support I already have with no luck at all and no explanation

I made a bad review already a few weeks ago in regard to my account being temporarily paused an unable for me to access my account and when reaching out to casumo live chat on the 28.08.26 asking mt account be closed and my funds reimbursed to me it’s going to be a month tomorrow and I am yet still

I made a bad review already a few weeks ago in regard to my account being temporarily paused an unable for me to access my account and when reaching out to casumo live chat on the 28.08.26 asking mt account be closed and my funds reimbursed to me it’s going to be a month tomorrow and I am yet still waiting for my funds returned! I contact live chat everyday sometimes 2x a day trying to see what’s going on as I don’t even get a courtesy email from Casumo updating me on the delay! Absolutely diabolical, so unprofessional and quite frankly converting concerning casumo is slacking so much! Makes you wonder!! Once I receive mt funds a further complaint will be issued alongside doccumented evidence of the lack of service provided!

I’ve been a regular and loyal Casumo customer for around a year, and honestly, it’s extremely disappointing to see how much my experience with Casumo has gone downhill recently.I’ve deposited and played regularly with Casumo over the past year and have always considered myself a loyal customer. I’ve

I’ve been a regular and loyal Casumo customer for around a year, and honestly, it’s extremely disappointing to see how much my experience with Casumo has gone downhill recently.I’ve deposited and played regularly with Casumo over the past year and have always considered myself a loyal customer. I’ve used the platform consistently, deposited significant amounts over time and have continued to come back because I previously felt comfortable using the site and dealing with their support team.Unfortunately, the service I’ve received recently is completely different from the experience I had previously.At the moment, I’m waiting for a £20 withdrawal to be processed. I appreciate that £20 isn’t a huge amount of money, but that really isn’t the point. The withdrawal has been unnecessarily complicated, and I’ve now had to contact live chat multiple times just to find out what is happening with my own money.Casumo requested a bank statement from me for a withdrawal to my Paysafe account, which I provided. I was then told the matter would be rectified, yet the funds remained on hold. After around 48 hours, I contacted support again and was told that my account was verified and that the matter had been escalated to the payments team.The frustrating part is that I shouldn’t have to repeatedly chase a company for a £20 withdrawal after providing the documentation they specifically requested.I’ve also recently been prevented from making deposits because of a player-protection restriction. I completely understand that gambling operators have responsibilities when it comes to player protection, and I have no issue with reasonable checks being carried out. However, what I found frustrating was the lack of transparency around what had actually triggered the restriction.When I asked what I had said that had caused the block, I wasn’t given a clear answer. Instead, I was asked to complete a series of questions before the restrictions could potentially be removed.Again, I understand the reasoning behind responsible gambling procedures, but the overall way this has been handled has left me feeling like a loyal customer who is suddenly being treated completely differently.There have also been previous interactions with advisors where I felt I was spoken to disrespectfully. I want to make it clear that this isn't aimed at every member of staff. In fact, Julian was excellent during my most recent conversation. He was respectful, professional and actually listened to what I was saying. I specifically thanked him because his manner was noticeably different from some of my previous experiences.That, in itself, says a lot.I shouldn’t have to be relieved when a customer-service advisor simply treats me with basic respect and courtesy.What disappoints me most is the complete change in my overall experience with Casumo. I’ve spent a significant amount of time and money with the company over the past year as a regular customer, and I genuinely feel that the standard of service has massively declined.Previously, I felt like a valued customer. Recently, I’ve felt like I’m constantly having to chase, explain myself, wait for payments, speak to multiple advisors and try to get straightforward answers.I’m not expecting preferential treatment because I’m a regular customer. I’m simply expecting reasonable customer service, transparency and for withdrawals to be processed without unnecessary delays once I’ve provided everything that has been requested.It is especially frustrating when you are a loyal customer and then suddenly feel as though that loyalty counts for nothing when you actually need assistance.I’ve contacted Casumo several times regarding this issue, and each time I seem to be getting another update rather than an actual resolution. Being told that something has been escalated to the payments team is not the same as having the issue resolved.I really hope Casumo takes this feedback seriously because I genuinely don't want to leave a negative review. I would much rather be able to say that the company recognised the issue, resolved my withdrawal promptly and restored the level of customer service that I experienced when I first became a customer.At the moment, however, I can only review the service based on my recent experience, and unfortunately it has been extremely disappointing.Casumo has gone massively downhill in my experience, particularly when it comes to customer support, communication and the way loyal customers are dealt with when something goes wrong.I hope they prove me wrong and resolve this properly.

Been 9 days still no wirhdrawal response.. i have £800 requested on 16th sept. I have written 3 different reviews on my differnt emails complaining about my money not been sent.. this is a joke, they will take your money but never pay out.. i actual belive its a scam company and will be doing all i can to write bad reviews until my money is sent promtly.. not seen one bit of evidence that they care about there customers.. scrit responses and script process to these reviews. Please prove me wrong and i will upade my review.