Casumo— player complaints: 295 in English
295
Complaints
56▼
Last 30 days · was 100
0
Unresolved
4.9202105379514d
Last complaint
27.2
Risk index
52%
Resolved · of 27 with a known status
37%
Withheld payouts among those
£18,301 · €136,875 · 14,000 CAD +1
Disputed sums
Casumo: 295 complaints filed in English across 2 platforms, disputed sums £18,301 · €136,875 and 2 more currencies. Most of them are about withheld payouts (52%). Risk index 27.2. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
Casumo in NeBlask: demand, licences, Trust Score →
What players complain about
Withheld payouts
52%
152
Game fairness
11%
32
Verification
11%
31
Other
11%
31
Account blocks
9%
27
Bonus terms
7%
22
Status unknown 268
Resolved 14
Rejected 11
Closed, no outcome 2
Sources
Trustpilot 268
CasinoReviews 27
Complaints by month
02
03
04
05
06
07
08
09
10
Questions and answers
How many complaints are there about Casumo?
The English-language record holds 295 complaints from 2 platforms; 268 carry no status from the platform. The latest one is dated 2026-10-06.
Does Casumo resolve complaints?
Of 27 complaints where the platform recorded a status, 52% were resolved, 0% remain open and 41% were rejected as groundless, 7% were closed without an outcome. Withheld payouts account for 37% of them.
What do players complain about?
Mostly withheld payouts — 52% of cases, then game fairness (11%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 295 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 27.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 295
17.08.2026
Trustpilot
Other
7 days waiting for a reply from…
7 days waiting for a reply from email.Was told on live chat that i can only speak to a supervisor by email.Went back on live chat a few days ago and had to explain everything again taking another half hour only to be told details will be passed to relevant team and no time scale can be given for responce
16.08.2026
Trustpilot
Other
customer service is horrid
customer service is horrid. takes 10 days to get a single reply from email consistently. have to email since live chat are unable to do anything that i ask. even knowing they cant do anything yet still taking all my details and making me wait 20 minutes before telling me they cant do anything about my issue
16.08.2026
Trustpilot
Withheld payouts
I'm utterly disgusted with the…
I'm utterly disgusted with the treatment of this company.please stay clear.still waiting on my £500 withdrawal after now 12 days of lies.no 1 wants to help and the attitude is ridiculous.i keep getting told to email which I'm unable to do all I want is my withdrawal.the chat is no help at all.
16.08.2026
Trustpilot
Account blocks
I have been a member over a year never…
I have been a member over a year never had an issue like this 2 days ago I deposited £999 twice total of £1998 and immediately money was taken off my bank I was logged off the site. I then get this message when I try to log In “ We've paused your account for security reasons. Contact us and we'll get it up and running again.” I have contacted the live agent multiple times all they say is they’ve reported it I have to wait for the relevant team . I’ve email no response either . At this point I just need my money back. Riad Ticket ID: V9XZH4
15.08.2026
Trustpilot
Account blocks
Stay well clear folks
Stay well clear folks, 100% scam. Opened account logged £300, now they have blocked my account or deleted it. Ive contacted the gambling commission and shown prof off money logged. ABSOLUTE SCAM.
15.08.2026
Trustpilot
Withheld payouts
Don’t use this company it is a scam
Don’t use this company it is a scam. They will not let you withdraw your money. I have sent multiple emails and live chats and they don’t respond. Report them to the Gambling Commission and report them as fraud to your bank. I requested to withdraw my funds 2 weeks ago with no response. In response to your reply: I have already emailed you ticked ID: 7UUQB8. Get it sorted or I am going to the authorities.
15.08.2026
Trustpilot
Game fairness
This casino is a complete joke and a…
This casino is a complete joke and a complete ripoff I’ve spent more then £300 in one game and not even a free spin I had rubbish absolutely rubbish
14.08.2026
Trustpilot
Withheld payouts
Again writing a review in the hope il…
Again writing a review in the hope il get my withdrawal.i feel like im hitting my head against a brick wall.the fake escalations and the fake reference numbers is infuriating.i requested my £500 last Wednesday and ive no help ever since.i keep getting told to send emails but my email doesn't work with casumo 1.online chat is absolutely useless.I've been told its been escalated/it doesn't exist/its my banks fault/it's been cancelled and i need to verify again.all of which isn't true.ive had withdrawals after the £500 was requested.i will not give up but this is such bad customer service ive had enough
14.08.2026
Trustpilot
Withheld payouts
Second time in space of a month…
Second time in space of a month refusing to pay out without bank statement. I will for sure be closing this account once I finally get my withdrawal. Customer service agents are good but can only do so much to help. Terrible casino point blank!
13.08.2026
Trustpilot
Withheld payouts
Unreliable Support, Frustrating Delays
Casumo Casino offers slots, live dealer games, and table games for Canadians, but my experience has been mixed. Support is unreliable, bonus terms are strict, and cashout delays frustrated me. The
13.08.2026
Trustpilot
Withheld payouts
Just writing another review to see if I…
Just writing another review to see if I actually get a response as I've had enough now.ive emailed I've gone on the chat now my emails aren't working and all I want is my £500 withdrawal.ive sent numerous amounts of documents says I've been verified then I need to send more because apparently you can't change method even though I had done this method before.they've also said it was the bank but the bank have confirmed it wasn't and the amount of times it's been "escalated "is ridiculous.seems to me from these other reviews stealing people's money is ok.
13.08.2026
Trustpilot
Other
Deposited £100 just signed up withdraw…
Deposited £100 just signed up withdraw - £304 no issues money in my bank account within 30 mins
12.08.2026
Trustpilot
Other
Good range of slot games and sports
Good range of slot games and sports, I deposit by paysafe and each withdrawal request I input bank transfer, it's always there same day or the next morning, I highly rate this casino.
12.08.2026
Trustpilot
Other
So glad I chose this company
I did quite a bit of research before making my decision and I am confident I made the right choice. Every promise they made on their website turned out to be accurate and the real experience actually
12.08.2026
Trustpilot
Withheld payouts
On Sunday 9th August 2026 I requested a…
On Sunday 9th August 2026 I requested a withdrawal for £385 which said it’s been processed however I contacted live chat and they’ve told me that the transaction failed and the relevant team will contact me so they can do a manual withdrawal. Coming to Monday I withdrew £300 and got the same thing payment failed even tho they both said processing processed, I’ve waited ever since with many live chats and kept said the same thing the relevant team will contact me blah blah it’s approaching the end of the week and nothing has been done no update, this is a disgrace and if I don’t get my money by the end of the week I’ll be taking this higher up.
12.08.2026
Trustpilot
Withheld payouts
Slow cashouts steal the thrill
Casumo Casino offers slots, live dealer games, and table games for Canadians, but support is unreliable, bonus terms are strict, and cashouts are slow.
12.08.2026
Trustpilot
Withheld payouts
Removed my self exclusion!
According to my official database logs and regulatory letters, Casumo manually deleted my permanent 2018 lifetime safety ban using a backend command (NoLongerSelfExcluded Admin) on 16 April 2026 without any compliance review [U1, U112]. On 15 May 2026, after I won a cash balance of €7,158.00, they blocked my withdrawal screen at 13:02 under the false pretense of an identity check. While keeping my winnings locked, their automated system left deposit lanes wide open and bombarded my profile with 21 real-money bonuses in 90 seconds to force continuous gameplay, causing total financial loss. A state regulator has formally documented that the operator manually deleted my permanent self-exclusion, and the case is under investigation by the Irish Data Protection Commission cross boarder assessment team
11.08.2026
Trustpilot
Withheld payouts
As seen from other reviews requested a…
As seen from other reviews requested a withdrawal last Wednesday then was asked to verify which took a few days but went through but no withdrawal.its on the read and I keep getting fobbed off.even told there was no need to tell anyone.really poor customer serviceUpdate.my account has now been suspended which is very suspicious after writing this review.refusing still and "escalating"my withdrawal.ive just had enough it's an utter scam
10.08.2026
Trustpilot
Other
⭐⭐⭐⭐⭐ Finally
⭐⭐⭐⭐⭐ Finally, great customer service!After having a frustrating issue, I was finally able to speak with someone live who took the time to listen and actually look into what was happening.The representative was patient, polite, and helpful. They checked the situation, confirmed that the restriction had been released, and even stayed on the line while I went back into the casino to verify that everything was working properly.I really appreciated that they didn’t rush me and made sure the issue was completely resolved before we ended the conversation. I was very happy with the service I received.Thank you so much for your help! You definitely earned this 5-star review. ⭐⭐⭐⭐⭐
10.08.2026
Trustpilot
Withheld payouts
This used to be my go to site but not…
This used to be my go to site but not any more.Can you also please tell me what is the point in playing your umo board slot promos? Every time I've won a cash prize I've had to go to live chat then wait 3-4 days to receive it? Thats including screen shots of my win??? Surely you would be able to see it on your side...I won 5.00 in one of your umo boards that ended last Sunday, i spoke to live chat last week and also sent screen shots of my position with my 5.00 win and she said her supervisor would have a look at my "CASE" AT at 8am the next morning.. and im still waiting? This was last week. 5.00 is 5.00, can someone on here actually help? David
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How the risk index is calculated and how complaints are labelled — the method behind this section.
