Casumo— player complaints: 295 in English

No starsHaven’t been able to get into my account for over three weeks as soon as I tried to withdraw it took me to safer gambling questions. I still have a balance on my account but just won’t let get into it. I have sent several emails but get no reply so feel it’s time to take this matter further as holding my money under false pretences.

Would give a 0 if I could, I made a withdrawal at early hours Monday morning for 650.00After going back and forth over verification giving my statements explaining numerous times to live chat and blank rejection emails, that my transactions go on the following day etc, they sorted that. Then since Wednesday I’m now waiting another FOUR days for my withdrawal to just be approved, same message every time with live chat oh well send a message you’ll get an email, FOUR days for an withdrawal and I still haven’t even got it is shocking! Avoid this site like the plague

Nearly two months ago, I deposited £100 into my account, and they paused my account to verify it. I subsequently raised a complaint after they cancelled my winnings of £1,500.00 from online roulette. Despite sending three emails, asking for an update, my account is still on pause with my cash and w

Nearly two months ago, I deposited £100 into my account, and they paused my account to verify it. I subsequently raised a complaint after they cancelled my winnings of £1,500.00 from online roulette. Despite sending three emails, asking for an update, my account is still on pause with my cash and with no follow-up or update.Casumo evidently use the full eight week period to review a complaint which is incredibly frustrating. I have found their customer service to be well below the acceptable standard and their lack of communication is poor at best I genuinely would not encourage anyone to use Casumo.

been 9 days waiting on withdrawl, they say you need to verify to bet but don't verify you and ask you to do it after when you want to withdrawl. they rejected my first document eventhough it said I could use a bank card to verify, then they accepted bank statements after a long wait. they are not se

been 9 days waiting on withdrawl, they say you need to verify to bet but don't verify you and ask you to do it after when you want to withdrawl. they rejected my first document eventhough it said I could use a bank card to verify, then they accepted bank statements after a long wait. they are not sending verify phone number texts so its impossible to verify which I think is there excuse for not releasing funds, they have no one on live chat which is very convenient.

Like many others I made 4 withdrawals over two days, totalling around 600. They started the verification process which I understand but four days later still waiting. Tried the online chat who said they would chase the payment team. Tried the email, just an acknowledgement but no progress. Feel forg

Like many others I made 4 withdrawals over two days, totalling around 600. They started the verification process which I understand but four days later still waiting. Tried the online chat who said they would chase the payment team. Tried the email, just an acknowledgement but no progress. Feel forgotten. Dont have this issue with other casinos. I would say AVOID until they sort their customer service.

AVOID AVOID!! OWE ME £3100. JANUARY 2025 I AM STILL WAITING. CONSTANTLY MAKING UP NEW EXCUSES AND FAILING TO REPLY TO ME. THEY KEEP REPORTING MY REVIEWS TO HAVE THEM REMOVED. NO PAYMENT MADE YET. DISGUSTING. THEY WILL NOT PAY OUT. THEY WILL SAY TO CONTACT BY EMAIL AND THAT THEY CANNOT DISCUSS ACCOUNTS ONLINE, BUT THEN THEY DO NOT REPLY.... CROOKS

I’m currently very disappointed with my experience with Casumo.I requested a large withdrawal and was subsequently asked to provide Source of Funds documentation. I provided everything requested at 14:09 on Saturday and I’m still waiting for an update regarding the review and my withdrawal.What make

I’m currently very disappointed with my experience with Casumo.I requested a large withdrawal and was subsequently asked to provide Source of Funds documentation. I provided everything requested at 14:09 on Saturday and I’m still waiting for an update regarding the review and my withdrawal.What makes this more frustrating is that the Casumo app states that the verification process should take “a few hours maximum”. I completely understand that appropriate checks need to be carried out, particularly on a larger withdrawal, but the lack of communication and the difference between the stated timeframe and the actual experience is disappointing.I have provided everything requested promptly and am simply waiting for confirmation that my documents have been reviewed and that my withdrawal will be processed. I have also contact via live chat and support email but not heard back. I’ll update this review once the situation is resolved.

Hi this is like 11-12 reviews i make hereNothing happening , Customer service is awful, been told my withdrawal will be processed soon after being verified over 37 days ago. Is just highlighted in red when I go to my transactions saying amount pending and nothing has changed when I ask what's happening with my review. Same answer like a loop So I was told that revenue team where treating my case as a priority and been flagged still have heard nothing? I sent many emailSubjected “Trustpilot”Email been ignore Don’t play the website😡😡😡😡😡

This is the 9-10 reviews i made now just pay me my money 30-31 days now i did everything you saidWhat is going on here?My account still not verification emails been ignore live chat useless can’t do anything all you say is we will notify you soon as it doneDue to the workload, it will take a bit more time lol 31-33 days sort it out look at your rate 1.8 rate , 66% is 1 star reviewEvery one here think you are scammer check the comment

0 stars casino games are rigged don’t play with these thieves! Dead spin after dead spin doesn’t matter how much you bet or for how long will just dead spin till your money is gone legalised theft need immediate investigation and prosecution!!!!!!!

absoulte worstcasino ever deadspins not one feature at all ̄̄

Hi it has been 31 days My account still not verify and my payment still pending ?Pay me my money ! Big scam ever never reply to email Live chat useless can’t do anything

Would give zero! But wanted to say avoid this app like the plague!! No bonuses at all free spins don't work and you can't win on the reels either!!

I have been a loyal customer to casumo for quite some time now. On the 28.08.26 I made a deposit of £30 within moments of that deposit being successfully I was logged out of my casumo account. I attempted to log back in and was asked to contact the team - which I did. I was told that my account was being closed - which I had no knowledge as to why or nor received any form of communication in regards to this. I further spoke to the customer service representative and was advised I would be getting my funds back within the next 24hours. We are now on the 10.09.26 and I am yet to receive my funds back I have had several chats - daily may I add, with the live chat team and have been told so many different things! I made a review, I sent a email with a complaint, and still have not received any form of contact from casumo themselves directly if I do not go onto the live chat I almost wouldn’t have any response! I am letting this be known for future customers to be aware of the lack of support and communication provided by casumo! If you wish to speak to anyone in a higher position to assist you further does not exist with them as there only form of communication is either with live chat or with there email hey@casumo which may I also add they do not respond back, and it states on the email to not send a further email as it will only set you back in a queue!!!! Like what the heck? No contact number no nothing!For the first 5 days my deposit was still showing as “pending” on my bank which I called them to see if they could get the payment returned on there end and I was advised that unfortunately they couldn’t do anything until the merchant themselves released the payment back which I have attempted to request now every day since the 28.08.26 and yet nothing! I am extremely disappointed, frustrated and angry at this whole situation and how it’s been handled! Not fair, not acceptable and extremely unprofessional! If I could give 0 stars I would but unfortunately I had to put 1!!!

After making an initial deposit and continuing to play, I deposited an additional £2,000 and successfully won on a roulette game, bringing my balance to £2,600. Immediately after requesting a withdrawal, my account was restricted, and I was asked to complete a identity verification process.​I have fully cooperated by submitting all requested documentation, including my government-issued ID, bank statements, and proof of address. When subsequently asked for a selfie holding my passport, I submitted one right away. However, this was rejected on the grounds that someone else took the photo. Following your instructions, I took a new selfie and submitted it, only for it to be rejected again with the claim that the text on the passport was illegible—despite having already provided a clear, high-resolution photo of the passport separately.​Gambling is intended to be a fair and enjoyable activity, yet this ongoing process has caused unnecessary distress and significant delays in accessing my legitimate funds. The continuous cycle of document rejections appears to be an attempt to stall the withdrawal of my £2,600 balance.

3 star for the simple fact once they handed me £70 for no reason. But Geez Casumo i used to play on your site and now casually looking at reviews and i see >>Martins review<< recently and how hes waiting, hanging on for a 19 month long struggle to get paid out or case closed not having it.. I would plead for him to be released from his torment and either way a result brought forward so he doesn’t have to keep writing reviews for his £3100 from so so long ago