Casumo — player complaint #27861, 2026-10-01: withheld payouts
Casumo: a player complaint filed on 2026-10-01, about withheld payouts. Published on Trustpilot. One of 295 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I am writing to formally request an immediate update on the status of my account verification and the release of my pending withdrawal submitted on 17 August.As requested by your compliance team, I have completed all Source of Wealth checks and provided the necessary documentation. Specifically, in response to your query regarding incoming transactions, I clarified the nature of the transfers as followedDespite submitting all requested details, my withdrawal remains pending without any clear timeline or resolution. Given the extended delay, I have contacted the Gambling Commission for advice on this matter.Pay me my money
