Casumo— player complaints: 295 in English

Avoid – ridiculous withdrawal delaysIf you’re anything like me, you’ve come across this review after an unusually long wait time for a withdrawal… I requested an £80 withdrawal on 22 September. My account is verified and I’ve previously withdrawn successfully, yet the payment is still “processing.” It’s been 2 days.Isabelle initially told me it would be reviewed by the end of the day. Another adviser then changed this to “up to 72 hours,” and Ivy has now repeated the same end of day promise while providing only vague, scripted answers. I’ve been told it has been escalated, but nobody can explain the delay or provide a definite timescale. Reading the reviews, we’re all told the exact same scripted answer. Other gambling sites offer instant cash outs, so holding a verified customer’s £80 for days is unacceptable. The number of similar one star reviews is extremely concerning. I’ll update this review if and when my money arrives, though reading the reviews I am skeptical it’ll even come. And please, I beg you of you Casumo, do not respond to this review with “email the team” because as other reviews state, you have asked them to do so and they didn’t get a response so I will not be wasting my time. Goes without saying, if I don’t have my cash out within the next 24 hours, making it 72 hours I’ll be raising to the relevant bodies. As soon as I get my cash out, if I do, I’ll be closing my account. EDIT/UPDATE… 24/09 at 15:45. Still nothing, I contacted them again and asked why it was taking so long and Isabelle closed the chat with no answer and my messages disappeared. (Luckily screenshotted for evidence) EDIT/UPDATE… 24/09 at 22:30Payment still not approved.In response to Benji… I don’t understand this spiel. If you truly “flagged my case” - It would have simply just been approved by now? It’s 80 quid, not 80 grand. This seems like an issue that can be very easily resolved, so why isn’t it?EDIT/UPDATE… 15/09…03:10Payment still not approved and no response from hey@casumo with the header “TrustPilot - Emm” (shock horror)

Hi as previous review i sent with my other email about a withdrawal on the 16-09.. of £800.. and you replied to my review someone said they would help.. again i think these responses are scripted and nothing gets sorted... wjy is it taking so long for my money come through... no anwers have been made or a effort to contact me..

Avoid – ridiculous withdrawal delaysIf you’re anything like me, you’ve come across this review after an unusually long wait time for a withdrawal… I requested an £80 withdrawal on 22 September. My account is verified and I’ve previously withdrawn successfully, yet the payment is still “processing.”

On it gets betterCPI-7752 - complaint reference before you tell me to email again with trust pilot! You can see my complaint,Gets onto the live chat this morning and they finally go through with the withdrawal then after checking which bank it was sent too, they decided to put a digit wrong in the account and a digit wrong in the sort code so haven’t sent the money to any account just another tactic of stalling the money!!! It’s a disgrace, first of all tried to blame me saying it’s what I sent in, then confirm actually they don’t have any documents with the details they sent it too and they have put the details in wrong, oh but I have to wait again and be put as priority again!! Which is a load of lies for someone to look into it, absolute cowboys!! I’ve waited 9 days for a withdrawal and then they’ve put the details in wrong so god knows how long I’m waiting now, My friend works for the gamilbing commission I’ve sent all my chats and screenshots to them to make a claim!! They cannot be getting away with this!!

569 spins, 7 of which were over a 10x with the highest 28x, continuous dead spins, if you play at night they'll pause your session for a period of time (safer gambling measure), but at the same time they'll give you a pop up notifying you of your balance running low and asking you If you'd like to deposit.Went through absolute hell with these a few months back as everyone else mentioned about withdrawing my money but I was unsuccessful, they'll still allow you to play with it though, just not withdraw due to verification.Be careful though because your account will say verified and when you go to withdraw they won't let you so check first before depositing.They want much more than your ID and bank statements, so if you don't own/rent a house and have a utility bill in your name you're going to struggle getting your money, should you get that far.I think eCOGRA are the company who deal with the issues regarding these as I've contacted numerous times.They've also blocked me from any promotions it seems, I imagine out of spite, not like they're worthwhile.Edit after response... It's nice to see a reply here whilst still waiting for your customer service to get back to me, shows you value your appearance other than the customer.There's no point emailing about my concerns because that's where the "loop" began, the response was you saying there's nothing you can do about it repeatedly, you locked my money in my account with no way to withdraw it because it was "unverified", but that same unverified account was still allowed to gamble it as that would of course benefit you.

Avoid avoid avoid.Take your money but when you have a problem they don't want to knowContinued....did send you an email with Trustpilot as the heading 6 weeks ago and still nothing!!!!

On it gets better CPI-7752 - complaint reference before you tell me to email again with trust pilot! You can see my complaint,Gets onto the live chat this morning (Sophie) and they finally go through with her withdrawal then after checking which bank it was sent too, they decided to put a digit wrong in the account and a digit wrong in the sort code so haven’t sent the money to any account just another tactic of stalling the money!!! It’s a disgrace, first of all tried to blame me saying it’s what I sent in, then confirm actually they don’t have any documents with the details they sent it too and they have put the details in wrong, oh but I have to wait again and be put as priority again!! Which is a load of lies for someone to look into it, absolute cowboys!! I’ve waited 9 days for a withdrawal and then they’ve put the details in wrong so god knows how long I’m waiting now, My friend works for the gamilbing commission I’ve sent all my chats and screenshots to them to make a claim!! They cannot be getting away with this!!

I like Casumo, but for the past week my account has been locked! They have told me that they are carrying out “security checks” which seems like rubbish to me, what security checks take more than a week considering I’ve been a punter for 6 months. I’ve even got to the point where I’ve asked them to

I like Casumo, but for the past week my account has been locked! They have told me that they are carrying out “security checks” which seems like rubbish to me, what security checks take more than a week considering I’ve been a punter for 6 months. I’ve even got to the point where I’ve asked them to withdraw my funds in the account. Still nothing, this is where Casumo lets itself down. So frustrated with this process, shouldn’t be that hard!

569 spins, 7 of which were over a 10x with the highest 28x, continuous dead spins, if you play at night they'll pause your session for a period of time (safer gambling measure), but at the same time they'll give you a pop up notifying you of your balance running low and asking you If you'd like to d

Hello! This is my sixth review! £3,100 still waiting on payment from January 2025. You have failed to respond to my emails from June. Almost 4 months from my last email. I will raise this issue time and time again until my money is paid. You have all my details and the bank details to pay the money.

Hello! This is my sixth review! £3,100 still waiting on payment from January 2025. You have failed to respond to my emails from June. Almost 4 months from my last email. I will raise this issue time and time again until my money is paid. You have all my details and the bank details to pay the money.. I will not stop until funds are received!! Scammers

Again another day with no update dispute multiple promises online and on the reviews below all just robots no actual human looks at it for you!!!

Hi as many other people have had an issue with the withdrawal process... i withdraw 800 on the 16th september and now its the 22nd... still nothing and no communication.. only to get the same response from the chat sayong they will inform the team and they are dealing with it... its a joke and also feel forgoton about

As per below in Sophie’s review and there lies within their replies. Still absolutely nothing, numerous replies saying well look at it urgently and reply trustpiilot which just doesn’t happen, No email has gone to Sophie with an update and no withdrawal!! This company is a lieeee

Still no update, after apparently sending it to senior management as confirmed on my dads review below, it’s been 7 days now and counting of being priority and that someone will come back to me at there soonest!!! Absolute thieves do not use this gambling site it’s a SCAMM

Terrible service, live chat will never get back to you as they "send your issue off to a different team". Playing on Evolution they would send my winnings to Casumo but Casumo would say it rejected the bet and not give you your stake or winnings back.

My daughter used this site reference Sophie below. Absolutely disgusting how she’s been treated… CPI-7752 has a complaint lodged gambling commission now involved emails numerous times they give the same generic email below saying get in touch subject trust pilot after doing that numerous times still nothing g they have no reason to withhold the money!!! Company is a scam and will rob you do not use!! We have told all the family also BOYCOTT this company!!!

Hi now they blocking me fromGoing to my account it been 40 days now seen i made a withdrawal , i withdrawal fromThis website £16000 no problem but the latest one had a problem , they asked to verification my account i sent in everything they needed even p60, bank statement and payslip but they rejected it and start asking me some question about who is their peoples i sent money and receive money from ? Wth this is my bank I'mNot allow to send anyone money ? Im Clarify allThe answer to them nothing happen 40 days my money still on pending, now can’t even get in to my account to do Anything with it . PAY MEMY MONEY And dont askEm toSent a emailsWith subject trustpilot i did it 30-40EmailsI sent been ignoreIm been playing gambling for like 15-16 years this is the first website Live chat useless cant help

No starsHaven’t been able to get into my account for over three weeks as soon as I tried to withdraw it took me to safer gambling questions. I still have a balance on my account but just won’t let get into it. I have sent several emails but get no reply so feel it’s time to take this matter further