Slot Wolf— player complaints: 85 in English

Hello, on March 29, I played at Slotwolf casino, where I won 3000 euros. I requested 2000 euros for withdrawal on the same day and 1000 euros I wanted to leave for further games. Then I received an email, where the casino asked me to upload documents for verification to the website. Unfortunately, I could not upload the documents to the casino's website, since by that time my account had already been blocked, but I sent all the docs to the email. After that, the casino support asked me to send out a document confirming the source of wealth and a selfie with a passport. I sent it. Also the casino asked me to send a similar document for March, April, May. At that time I was working in Latvia and received money in cash. Therefore, I sent the casino the documents for those months, where it was shown that I received my salary in cash. After that, the casino requested the same documents for January and February. So, this is already a confirmation of income for the last six months. It’s been 5 months already of this verification process and the casino still refuses to withdraw, it seems to me that they will request documents endlessly for each month. Could you help me to deal with this situation?

They verification all my data,But still refuse to Pay out. Please help

slotwolf casino has withheld money and refused to send back to me for over a year. They repeat document requests which i already sent, then ignore me, then eventually reply and ask for the same stuff again. Its exchausting to deal with them and its not fair. I believe they are abusing the process of verification because they don't want to pay. I gave them my ID, Selfies with ID, Proof of address, Bank statement, Neteller statement with dated period they asked for in PDF and tried to take a skype call with them as they requested which they further messed me about on. I hope you can investigate and help.

I won 650€ and even if i send correct documents i was never able to withdraw any money. I would rather shove a stick up my *** than ever come back to this casino. DONT SPEND YOUR MONEY HERE!

I made a 500 euro deposit to Slotswolf into the site on x date of x via Skrill. My account was fully verified, providing proof of payment, address and identity. I then went on to play on the site deriving profit from winning gameplay. The site is now failing to process my withdrawal. They suggest the reason for not processing the withdrawal is due to the necessity of additional verification which is disingenuous given the deposits were only 500 euros and full transparency has been given to the operator. By email dated 29th January the operator said the request was to ensure I could play legally in the casino and only use legal sources. This is misleading and an attempt to use statutory and regulatory responsibilities to deprive me for funds due to me forthwith. I consider myself a recreational gambler. It is an invasion of my right to a private life under my convention rights for this level of unjustified intrusion into my personal private finances. The request is not justified nor lawful. I have sent the Skrill statement for the transaction period but this is ignored and the request for the same repeated. The casino account was never funded by any method other than Skrill, therefore requests for bank statements is nothing more than a delaying mechanism and personal confidential information that if released would cause the security of my financial circumstances. I raised a compliant regarding the operator’s behaviour in using KYC/SOF as a block to withdrawals despite the account being verified with the MGA under ref SMS-GQHSF-962 they advised that your company was the nominated ADR provider and to file this complaint.

This is a bad site, I have been waiting on my £150 withdrawal for 4 days now, yet I have emailed the customer support and the emails keeps saying email above this line, what bloody line, have all my details and now off to report this to the IBAS,

First they blocked my account for no reason, I deposited 150 EUR and got bonus 150 EUR, I was playing slots and had around 1000 EUR - 1100 EUR after some winnings in 5,6 slot games. Suddenly I found that my account was blocked, when I tried to log in - I received an answer - ''Disabled account''. I contacted the support via chat immediately and they told me that my account is blocked due to ''administrative decision'', after asking 5,6 times different agents the same question they answered in the same way. After that I asked will I get my money back, my deposit + my winnings (around 1000-1100 EUR) and they told me that they will refund my deposit. They have refunded my deposit but not my winnings and I didnt receive answer why my account was blocked This is the worst casino ever in my opinion. Please help me I want an answer for:

I deposited 100€ from my Mastercard credit card on Saturday 25th of February I played and was lucky and won some money. I made my first withdrawal later the same day on Saturday 25th of February and that was cancelled. I was then asked to upload documents to the casino site: - a photo of my Mastercard that I used – which was uploaded the same day - proof of deposits to the casino for the last 6 months – bank account statements of full 6 months and Mastercard proofs were uploaded the day after, Sunday 26th of February - documents showing the origin of the funds for the last 6 months – salary slips for last 6 months were uploaded on Saturday 25th - bank statements for the past 6 months – uploaded Saturday 25th - photo selfie of me holding my ID (passport) – was uploaded twice since the first one was not accepted on Saturday 25th and Sunday 26th. - A separate questionnaire was also sent to be filled asking for example about my source of wealth and amounts of income and living costs. That was filled and sent via email on Saturday 25th Early Sunday 26th I received information from the support that my documents were sent to the manager for check and approval. On Thursday 2nd of March (five days later) I received request to upload also the bank statement and salary slip for February – they were uploaded the same day. On the same day, I was requested to send a salary slip for Feb 15 – 28th which I informed that I do not yet have because the salary is paid on 15th of March. I expressed my opinion that the salary slips I had already sent for the previous 6 months should be enough. And the bank statement also showed that I had received the salaries for that period. After all, that was the money I played with. The claim from support that they could not fully verify my account without it sounds a bit far fetched to my opinion Early on Friday 3rd of March I once again got the reply from the support that the documents are sent to the manager for check. On Sunday 5th of March I sent an enquiry to the support asking if they have any estimate on how long it will take to check and approve the documents. On Tuesday 7th of March I got a reply saying the documents are in a queue to be processed. No estimate can be done. On Friday 10th of March I once again asked if there was any progress in the process. On Saturday 11th of March I received word for word the same (automated) answer that the documents are in a queue to be processed. No estimate can be done. So my documents have been in a queue to be processed since Sunday 26th of February, more than two weeks. There was some additional documents asked after that and uploaded, but even the majority of the documents that were sent to be checked on 26th of Feb have not been checked until today.

I deposited 50 euros with Paysafe,won at Razor Shark 10000. 3 days sent documents of the last 6 months ..and then my account was simply blocked and the Support Said,i become only my desposit and Not my Money!I have All Chats. I have all the histories where there is still a document then they are verified.. That's cheating and holding tactics!! They now have all my data from the last 6 months

I won €8,500 from a €1000 deposit in which I received a €1000 bonus in SlotWolf Casino on the 15th of March 2022. I withdrew my funds and the withdrawal was canceled by SlotWolf and I was asked to send in a statement from my Skrill account from which I deposited, and I duly obliged. I was then asked to in send in an additional form of verification, a photo of myself holding my passport and a note reading ' HELLO SLOTWOLF 17/3/2022' whilst having one eye closed. I also duly obliged and sent in the photo. My withdrawal again was not processed. After this I was asked to do a video skype call but unfortunately during the waiting period for them to reply to me I had travelled to Spain and when I was in Spain I was wrongly arrested and put in Jail and only released couple of weeks ago, so unfortunately I could not do the video verification until last week. So bearing in mind nearly a year had past since I played in Slotwolf casino is it any wonder I may not have answered all of the many questions they asked me absolutely correctly? As you can surely imagine I have been through a lot in the past year so all of the finer details of what I done to legitimately win in their casino are not still crystal clear in my head. They can obviously see me clearly on the Skype call and I had my passport next to my face. I answered all of their questions to the best of my recollection and as I said a year has passed since I played and won my money but I believe I answered all of the questions correctly but they have not told me why I failed the video verification.

Hello! I've been a member of the slotwolf casino a few years,all verified and VIP status..I proceed to withdraw recently,and they asked a bunch of documents and proofs which i uploaded,and they asking on and on even i provide the all info and documents about my life..I provided the proof of deposit skrill,skrill statement,bank statement from business,business documents,my personal bank statement,id with selfie...this is ridiculous! They now asking somekind of payslips which i dont have,and never had,this is going on and on...Please help!Thank you!

Just don't trust this website at all, trust me. If you deposit your money just assume it as gone.

I have been trying to withdraw my winnings from Slot Wolf casino for almost two months. My documents were already on file, but this site demands new documents EACH AND EVERY TIME you cash out, and they have automatically rejected every document I have ever submitted and cancelled the cashout. Instead they just keep returning my money to my player account in the hopes I will blow it, or forget about it so they can [EDIT].

To whom it may concern, On the 24 Mar 2022 (almost a year ago), I made my first and only deposit of 150 EUR to SlotWolf. They did not query me at the time about where my deposit came from or ask me for any verification documents and I played with it. On that same day I won some money and tried to cashout 1,183.08 EUR. They rejected this and sent me this email asking for verification documents: "1)Proof of ID. It must reflect: -your photo -your name -your date of birth -expiration date of the document Examples: ID, passport, driver's license. Note that scans and screenshots of the photos are not accepted. 2)Proof of address. It must be no older than 90 days and reflect: -your name -address, stated in the profile -issuance date of the document Examples: utility bill, bank statement. 3)Proof of payment method: -please upload a front photo of your bank card used for deposits with the name, expiry date, the first 6 and last 4 digits visible. 4)Bank statement with IBAN and your name visible. " I provided all these things but again they rejected on the 31st of march saying: "Your cashout of 1,183.08 EUR has been canceled. Reason: Please, uplaod the bank statement which will depict your name and the card digits used for the deposits Please, upload any document which depicts your name, address and the date of issuance. For example: Utility Bill or Bank Statement, which proves the address (it should not be older than 3 months). " I spent a lot of time on live chat chatting back and forth with the support staff to work out what was wrong with my last documents so that I could get it right the second time. They asked me to again send documents. Thankfully, on April 6th, after I complied with their requests they sent me this email telling me my account was fully verified: "Hello MY NAME, We are glad to inform that your account is fully verified now at SlotWolf Casino. Thank you for assisting us. SlotWolf Team " Despite this, when I went to withdraw again they emailed me on April 7th saying: "Hi NAME, Your cashout of 1,183.08 EUR has been canceled. Reason: Please upload selfie with id + a note on a checkered/lined piece of paper saying "Hello, and current date" and your right eye winked. Please note that text on ID and note must be visible and it must be obvious it's your own arm holding an ID and the note. In order to verify your account, we would like to ask you to upload the following document into your profile (Documents tab): - Source of Funds document (this is a document (or number of documents), that shows the origin of the funds you`ve transferred into your Casino account. It could be statement from your bank account (for last 3 month), or for example salary statement. Please, make sure that all the details are clearly seen." I find this all very frustrating, each time I comply with thier instructions to verify they come up with something else. Often it seems that they are just making things up to delay my withdrawal. Every week I am emailed a reminder that I have a balance available to play at SlotWolf. Eventually I started to play again, but I managed to hold myself back from losing it all, luckily in fact my balance is now 2854.08 EUR. I have tried to withdraw and had it cancelled more than 10 times. More recently they requested a payslip as proof of income (this seems crazy for a one time €150 deposit). I provided this. Then they said actually they needed 3 payslips. I again provided this. Then they changed their idea and said it needs to be 6 months of payslips and bank statements. I can see no need for this as I have proved my address beyond any doubt, as well as my ID and they are more familiar with my payslip history than I am. Each time I withdraw they change their request, as I said its extremely frustrating. I also decided to just try withdrawing €150, the amount I deposited. There is no need for them to verify my source of funds to pay this back out to me (as it is the same as my orignal deposit), I just want this money for christmas presents. At this point times are hard and the idea that I may not get this money is causing me a lot of stress. Here is what they said: "Your cashout of 150 EUR has been canceled. Reason: In order to verify your account, we would like to ask you to upload the following document into your profile (Documents tab): - Source of Funds document (this is a document (or number of documents), that shows the origin of the funds you`ve transferred into your Casino account. It could be statement from your bank account since January 2022." Please can you step in and intervene thePOGG. Many thanks.

I deposited 36 won 130. In order to get your money they ask for 30 day bank statement address and picture I'd. I left my winnings and walk away. This is a scam by far. Casinodays or luckydays is amazing. I will never give this scam money again. If I could upload my conversation with there costumer s

On Friday 23rd September I joined this company. Read the comments thought it seemed legit etc. I had noticed firstly how as a new gambling law that no verification was asked for and I understand that any new player cannot play, deposit or withdraw until this is completed. They never asked but took the deposits. Later that morning I had to attend an appointment, I left my phone at home as I was in a hurry out. Was away about 3 or hours and when I came back I went to my phone and noticed that my 11 year old son had gained access and had deposited 700 euros. Prior to I leaving the house any deposits I made I was redirected to my banking online to verify the payment. There's no way my son knew my banking app password and what's more when you log into your banking online it tells you the last time you logged in which was approximately 9am which correlates with the last deposit I made. Had that notification been made available and redirected to my banking app there would have been no deposits made. I fully understand that I rushed put and didn't log out but I also didn't expect my son to do this nor was I expecting to see a vast amount of money taken from my account. I am a one parent family. I emailed the casino and I couldn't have recieved amore colder couldn't care less attitude . Most people would imagine that a minor gambling however it came about would want to do the right thing and reimburse the money. Can you help

I have won €14.000 and they won’t let me withdrawal my winnings and I deposit a lot of money they keep telling me on the live chat every time to try to use another method excuses after excuses to not release my winnings

Hello there, at the 05.06.2022 I wont around 4k My account was fully verified before ( got cashouts already) since this huge win I had to upload additional documents like my source of income and the origin + bankstatement ( all these documents got verified on the day of the winnings) since then they hold my winnings back and refuse to cashout. they always talk about "need time to investigate the documents" but they are already verified and not cashing out. Please help me to receive my winnings I beg you to deal with these [EDIT].

Made a withdrawal ofb300 on june2 still never got it. Have been trying since June 6 to get it . Contacted support been with them many many time like maybe t hours total . This last time they closed my chat . They are trying to figure out what happened . It's a terrible thing . To think they would scam me out of 300 dollars .

Hello, I created an account with this site in February and hit a big win and they've refused to verify my account and process my withdrawal for several months now. In total I have sent them over 30 documents including selfies holding my ID, bank statements for several months before and after my deposit, payslips for several months before and after my deposit. It is so very clearly excessive and it will never end. No matter what I send they'll ask for something else. Please help. Thanks.