Sugar Casino— player complaints: 13 in English

13 Complaints

0 Last 30 days

0 Unresolved

103.42112756598d Last complaint

13.1 Risk index

€700 Disputed sum

Sugar Casino: 13 complaints filed in English across 2 platforms, disputed sums €700. Most of them are about other (31%). Risk index 13.1. Texts below are the players' own words, as published on the source site; last complaint 2026-06-30.

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What players complain about

Other 31% 4

Game fairness 31% 4

Bonus terms 23% 3

Withheld payouts 15% 2

Status unknown 12 Resolved 1

Sources

Trustpilot 12 LCB.org 1

Questions and answers

How many complaints are there about Sugar Casino?

The English-language record holds 13 complaints from 2 platforms; 12 carry no status from the platform. The latest one is dated 2026-06-30.

What do players complain about?

Mostly other — 31% of cases, then game fairness (31%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 13 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 13.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 13

30.06.2026 Trustpilot Game fairness

I 🤮 my self for believing this casino, they rob my for all. -taking bet I never made, playing games on my behave.. Denne

I 🤮 my self for believing this casino, they rob my for all. -taking bet I never made, playing games on my behave.. Denne side er falsk, de har taget r.... på mig op til 1000€ over de sidste måneder -ja jeg er dum, at spille, men i nat fik jeg nok. Alle pic og chat samt min mobil vil imorgen blive af

04.05.2025 Trustpilot Game fairness

If you win anything keep it in your pocket if you play it they're just going to take it along with your social security

If you win anything keep it in your pocket if you play it they're just going to take it along with your social security check and your paycheck they used to give you a percentage battery the only one percent back whenever you lost no more now they just wipe you out completely so I'm just saying bewa

19.02.2024 Trustpilot Other

Online casino has many IOS issues so if playing on iPhone or iPad there are many glitches. Live chat and customer servic

Online casino has many IOS issues so if playing on iPhone or iPad there are many glitches. Live chat and customer service have no clue and use same written suggestions no matter what the problem. They will blame issues on users device, internet speed and router. Spent over 12 hours on issues over th

13.08.2022 Trustpilot Withheld payouts

Please. Whatever you do. Just burn your money. Stick it up your…. Whatever you do is better than supporting this company

Please. Whatever you do. Just burn your money. Stick it up your…. Whatever you do is better than supporting this company with your deposits. They have the lousyest support in the industry. Their bonuses are dirt. When you make a withdrawal they find reasons why you broke sone kind of code…In other c

13.04.2022 Trustpilot Other

Terrible casino. Very difficult to verify your account. Made a deposit of €100 what was taken from my bank account, and

Terrible casino. Very difficult to verify your account. Made a deposit of €100 what was taken from my bank account, and not credited to my players account. Went to the chat and they told that it should be refunded within 5 days. It’s now 11 days ago , and still don’t get a refund.Update: I send agai

12.04.2022 Trustpilot Other

As I was playing here. Here very long time and I did not find any downsude of this casino yet.

06.03.2022 LCB.org Withheld payouts Resolved

RESOLVED: Sugar Casino Withdrawal Delay

Hi I Withdrawal 700Euro from sugarcasino.com game Mustang gold on 25.02.2022 and still in procedure. What i can do,thanks for your help.

22.09.2021 Trustpilot Bonus terms

Poor way to get customers ! Fake bonuses and lies! Other than that, it is a normal casino.

27.01.2021 Trustpilot Other

Please never make an account on sugar casino. Its one big scam. Even when you excluded yourself they let you reopen it.

Please never make an account on sugar casino. Its one big scam. Even when you excluded yourself they let you reopen it. Several deposits and not one bonus or a win..They dont help you or talk with you!!!!! Please never deposit on sugarcasino

18.12.2020 Trustpilot Bonus terms

Cant describe it in any other words.. Deposit 100 euro with a welcome bonus of 100%. When wagering was done my balance w

Cant describe it in any other words.. Deposit 100 euro with a welcome bonus of 100%. When wagering was done my balance was at 450€. Played a bit more and managed to reach 2.500€. Then when i tried to withdraw they deleted my winnings because when wagering i played 1 game which is on a list of 60 slo

09.09.2020 Trustpilot Game fairness

Dont play here. Very small wins. No fun. Abzocker ganz einfach.

17.06.2020 Trustpilot Bonus terms

allowed me to make 4 deposits totaling 500 euro. took a match bonus on 1st 2nd and 3rd deposits. finished wagering a wi

allowed me to make 4 deposits totaling 500 euro. took a match bonus on 1st 2nd and 3rd deposits. finished wagering a withdrew 600euro. was then informed i had breached there bonus terms as i played reactoonz, razor shark and jamming jars which are on there breach list so they took away my winnings

19.12.2019 Trustpilot Game fairness

Stay away from this Scam!That was one of the biggest joke i have ever seen.Deposit over 400€ without 50€ of wins. I have

Stay away from this Scam!That was one of the biggest joke i have ever seen.Deposit over 400€ without 50€ of wins. I have never seen this befor.Please stay away of every Gammix ltd Casino .

How the risk index is calculated and how complaints are labelled — the method behind this section.