Slot Wolf: 85 complaints filed in English across 2 platforms, disputed sums €161,425 · 79,000 ₽ and 4 more currencies. Most of them are about withheld payouts (45%). Risk index 27.3. Texts below are the players' own words, as published on the source site; last complaint 2023-08-30.
The English-language record holds 85 complaints from 2 platforms; 15 carry no status from the platform. The latest one is dated 2023-08-30.
Does Slot Wolf resolve complaints?
Of 70 complaints where the platform recorded a status, 70% were resolved, 0% remain open and 30% were rejected as groundless. Withheld payouts account for 46% of them.
What do players complain about?
Mostly withheld payouts — 45% of cases, then verification (15%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 85 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 27.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 85
04.12.2019CasinoReviewsBonus termsRejected
Slot Wolf - Non-payment
I won in their casino with bonus and wagered the money, after that i tried to withdraw my funds and after few days and documents they said i am not able to withdraw my money because i have played with my mobilephone and computer.
I have my own internet connection home ja my mobilephone both deals signed by me.
The reason was that i have played multiple devices.
I think that cant be the reason because both network are signed by me and bonusoffers are one time per person and i nobody else has played slotwolf.com bonus on my network.
Here is the reason they sended to me:
all bonus offers are strictly limited to one per: person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.).
Sincerely,
Slotwolf Casino Support Team
Hope you understand me and we can fix this
24.11.2019CasinoReviewsWithheld payoutsResolved
Slot Wolf - Reversing cashout
I'm unhappy at Slotwolfs tactics and N1 INTERACTIVE ON A WHOLE considering my experience I had at LIVE casino which was atrocious gaming with unacceptable levels of poor gaming I gave LIVE casino over 3500 without a hint of coming close to a win now at slotwolf I get a win I supply substantial forms of ID and want together the cashout process moving I NEED THE MONEY back and oh no slotwolf wants to start the old tricks of slowing u down reversing ur cashout and dangling the carrot these people make me sick they owe me money and I won't put up with these Shit tactics help me get paid please I need the money
27.10.2019CasinoReviewsWithheld payoutsResolved
Slot Wolf - Excessive delay in withdrawal
I have claimed through chat the promotion of the vote to Askgamblers that appears on the casino website.
First they told me that such promotion did not exist, and after sending the screenshots and asking the agent to verify the website, they added the free spin to my account.
I bet and made a profit of $61.50.
This bonus had a x40 bet requirement. I have complied and obtained a cash of $174.89.
I was asked to make a withdrawal deposit, minimum of $20.
I did so and from that moment, they indicate that they are having technical problems from the casino.
The first communication was Saturday at 10:00 am, Paraguay time. The last communication 6:30 am Paraguay time.
I've been waiting for 22 hours to process my payment. As indicated on the website, withdrawals are processed instantly, or within a maximum of 12 hours.
In the chat they just say that they will solve it shortly.
They refuse to indicate how many hours ago they are with the problem.
I request the intervention for the collection of $194.89 ($174.89 profit $20 deposit)
Not only did I have problems claiming the promotion, but at the time of payment.
I enclose chats and justifications of the case.
12.09.2019CasinoReviewsAccount blocksRejected
Slotwolf - duplicate account
I deposited last night 10-9-2019 @ slotwolf with a 110% bonus. The wager was done and i wanted to cashout. However they told me that i had a duplicate account.
But they couldnt tell me the details. I registered on this ip only by myself and i used the bonus only on this ip and this device. So i want more details but they cant give me that.
They told me that my balance was removed but its still in my account.
23.08.2019CasinoReviewsOtherResolved
SlotWolf - No taking responsiblity for self exclusion
Hi this is for slotwolf casino (cant find)
I have been able to play here without any problems, but i should have been blocked from playing here from the start.
I have a permanent Self Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously.
I demand all my deposit (netto) back. A total of 450euro
Thanks