Slot Wolf— player complaints: 85 in English

I closed my verified account yesterday on Slot Wolf. Since i am a german citizen Slot Wolf has 5 days to refund me to my verified banking account. And they already have my verified banking account. After talking severals times to LiveChat, Slot Wolf doesn't want to do refund my money, because they T&C says you have to wager the balance x3 before being able to get a payout. I have the chat transcript of every conversation. German laws overrule the “wager x3” rule. If I close my account, German law states that you have to refund in 5 days or less. That's why they put these "Additional terms for German players" in their T&C in the first place. GlüStV 2021 § 6b (7) Organisers and brokers have the opportunity to give the player the opportunity to close their gaming account at any time. The player is to be given the opportunity to enter a payment, bank and account details for the remaining credit to be paid out. With the exception of sentence 2, closing the game account for the player may not involve more effort than setting it up. Furthermore, on the same day I closed another account with a N1 casino (SlowWolf is part of N1) and they agreed to refund me with no problems, even though they also have a “x wager” rule that I didn't complete.

YOU KNOW WHAT MY COMPLAINT IS FROM YESTERDAY AND IT'S A PISSTAKE I'M HAVING TO SEND IT AGAIN

My account was closed and funds were confiscated due to "bonus abuse". I won a large sum from a bonus and wagered it according to rules. In addition, I have also played with my own money. Thus the decision to close my account and confiscate my funds was [EDIT]. I understand their willingness to remove bonuses from me, ehich would have been totally fine with me. Confiscating my money, which I won purely by a lucky shot was intolerable decision. I am sure that my account would still be active, if I had lost my deposit

Pay through the paysafecard 50 Euro.. Playing winning 250, wanted to pay out after getting verified.. Send them every document they needed.. They banned me took the whole money, with the explanation that this is my boyfriend paysafecard account which is not true, because we use it together living in the same household and besides that I send them every piece of paper they needed..no secrets, no breaking the laws just a woman who likes to play after be a mother the whole day. Sorry don't wanted to get tempered, but I feeled scammed from this pretty big group.. I need help on that matter :(

Worst casino ever played. 150% bonus 0.40$ spins whole balance cleared in 15 minutes. At least let me play a bit on this sh**ty casino. Even if i would win 500euro with 45x wager it would be impossible to withdraw anything.

I play for a long time at the site slotwolf. A few weeks ago I win 37k at a slot. I was happy and wanted to cash out and than the problems begann. They tell me I can't cash out now I can cash out 3k a day and 10k a week and 20k a month. What is that I have to wait 2 month to cash out? In my opinion cash out once and the money is on your bank. This ist real seriös casino! One day later I had my win, slotwolf send me new AGBs or terms and conditions, there are stands that a player at Germany don't allowed to play with more that 1euro the spin! This is German law at 1.7.21. In this news conditions stand that if a player win more than 15k, they can cash out more than the limit is. They can cash out mecin a one day, but they won't! I sign this AGBs Slotwolf send me an mail where they promise me if I play my win I will get a cashback of 20 procent. I never get this cash back and my account is deactivated. I lose all my win with 50 Euro a spin. The slots wasn't deaktiveted at high bets! Wehre are the players protect? The next problem with this site are I wanted my documents about my payments and activities at the site. They don't send me it, I asked 10 times, they lie, they don't answer, they won't give me my datas. Because they now that this is the proof. This site have make many mistakes to me. I can play I can pay but if I win, cash out I have to wait 2 month? Who can help me? Everybody see that [EDIT], they make millions and if you win the use strategy that you lose. Please help me

Hello POGG-Team I have accumulated 12890 comp points at Slotwolf Casino since March of this year. €30 must be wagered to receive 1 comp point. However, for some reason, Slotwolf will not acknowledge my VIP-Status and refuse a second deposit bonus. Support tell me there is nothing they can do and that this decision was made by the administration. I have provided all the requested documents and am fully verified. No rules have been broken. It would be greatly appreciated if you could help me with this complaint. Best regards

My withdrawal was discarded and my winnings confiscated. They sayd i used a 3rd party bank account. I did not use a 3rd party bank account. It is a joint bank account with my name on it. I uploaded proof of it, even send a official bank statement of my joint bank account. It serious money and i won it legally. Ive done everthing in my power to prove it, but they wont help me. I hope you guys can help me with this problem i have. Best regards,

Dear ThePogg, Slotwolf casino is asking for a proof of funds for cumulative deposits of 150 Euro. They are also rejecting a document that has been accepted elsewhere and an additional document that seems even better. It feels like harassment. Thank you in advance Yours faithfully

They are big bucket if you win never can withdraw!

Completed Interac Online deposit through verified bank account. Requested e-transfer withdrawal back to same bank account. Withdrawal cancelled by SlotWolf with following request "Please, provide a screenshot of the confirmation e-mail from Gigadat to prove the deposit of 100 CAD made on May 04, 2021 17:12 " Replied that Gigadat does not email me confirmations as I do not have an account with them. They simply process the transaction as an intermediary between my bank and SlotWolf. May.5th spoke with chat and explained this again to them. Was told by chat to send a bank statement showing transaction to Gigadat on May 4th, with my name and account no. visible. Provided them this info by email on May.5th. May.6th requested withdrawal again. Received email saying cashout cancelled and to" Please, provide a screenshot of the confirmation e-mail from Gigadat to prove the deposit of 100 CAD made on May 04, 2021 17:12" Withdrawal cancelled again by SlotWolf. Explained that they are requesting verification of something (a screenshot of an email from Gigadat) that doesn't exist and that the transaction to Gigadat is clearly recorded on the bank statement I sent them. I have made the same transaction through my bank & Interac online to Slot Wolf numerous times. Gigadat is not part the initial account verification with Slot Wolf and I do not and have never had an account with Gigadat. They would have no way to send me a confirmation email or have any contact info for me whatsoever. I have verified the money deposited and played on Slot Wolf with came from my verified personal bank account - the processing company is irrelevant and simply processes Interac Online requests on behalf of banks. Further, the only verification they need is the deposit on their site, it's not like we are disputing a deposit was made - it's literally the only way the money would have made it from my bank account to their site. From the Gigadat website: "1.The e-merchant’s checkout page redirects end-users to the INTERAC Online gateway page, prompting them to select their bank. 2.End-users then login to their online banking and select the account they wish to pay from. They are then prompted to confirm the payment amount. 3.Upon confirmation of the payment through their financial institution’s secure online banking system, they will be returned to the e-merchant’s checkout confirmation page, where the transaction will be processed." I have also since received confirmation from Gigadat that they do not provide these details for Interac Online transaction. "Unfortunately Gigadat does not provide documents in the manner that you have indicated for your transactions. "

I would to payout my money. 7 times its not accepted. Why? I Send all documents who they want to See. And now i want my Money.

I sent verification but getting the run a round. They keep taking the money out of pending.

  Why is my konto deactivated? Where i can find the transfer from my money?  

This is a really bad casino, They do not withdraw your money when u have a good session, and there livesupport, doesn't text you back. Scam website, dont go there!!

I deposited three times with a bonus and all three times he played all the money without a single win. I have never seen anything like this in a casino. And I want the money back.

This casino is a scam. I had my money as they said "confiscated " because I did not provide the right documents. After explaining I uploaded the wrong one by mistake and I can give them the right one, they told me it is to late and disabled my account unwilling to change anything or return my money.

A complete scam. Also include the "SITES" who publishes this... Here's my proof... Go to Askgamers site and search Slotwolf reviews, almost all are rated excellent.. to good to be true right??!! Now, read the comment of HIPHOPPIMP on April 28,202.... And read the comment of FOFINHA 82 on May 6,2020.

The game Boom Bang froze on me in the middle of a free spins bonus round which has given me close to if not over 100 free spins, there were still 34 more left, at the very least, and 76$ in winnings up until the point in question. It's all froze and inaccessible, the winnings, the game all of it. It shows the launch page of the game provider when I try to enter the game again but nothing else. I've contacted live chat in regards to this matter several times throughout this past week and I keep getting told to just wait some hours. Just wait, just wait, just wait. But nothing is happening. After requesting my issue to be escalate to their tech team, I'm told they have none. The last time i talked to them i was letting them know I'm going to file a complaint and only then was i told that my issue will be escalated to upper management. That was over a day ago and again have heard nothing back. I've given them more than what I feel is a fair chance and they have shown me absolutely nothing in return.

Dear Ladies and Gentlemen My account balance was 2500 euros and that alone they went away. After that, the account balance is only 50 euros. So from 2500 to 50 euros, what's that. I'm waiting for your answer, thank you