Slot Wolf - Refusing to give deposits back
On Friday 23rd September I joined this company. Read the comments thought it seemed legit etc. I had noticed firstly how as a new gambling law that no verification was asked for and I understand that any new player cannot play, deposit or withdraw until this is completed.
They never asked but took the deposits. Later that morning I had to attend an appointment, I left my phone at home as I was in a hurry out. Was away about 3 or hours and when I came back I went to my phone and noticed that my 11 year old son had gained access and had deposited 700 euros.
Prior to I leaving the house any deposits I made I was redirected to my banking online to verify the payment. There's no way my son knew my banking app password and what's more when you log into your banking online it tells you the last time you logged in which was approximately 9am which correlates with the last deposit I made.
Had that notification been made available and redirected to my banking app there would have been no deposits made.
I fully understand that I rushed put and didn't log out but I also didn't expect my son to do this nor was I expecting to see a vast amount of money taken from my account.
I am a one parent family. I emailed the casino and I couldn't have recieved amore colder couldn't care less attitude .
Most people would imagine that a minor gambling however it came about would want to do the right thing and reimburse the money.
Can you help
