Slot Wolf— player complaints: 85 in English

Made first deposit of 100 euros and got the bonus. I recycled the bonus 40 times and tried to withdraw my winnings, a 1000 euros. There was a problem with it. The casino thought that I have exceeded the maximum bet while playing with the bonus. But that's not right. One time I tried to pay for the free spins in "Kraken" for 100euros. It's not a single bet, it's buying a special feature for the game. Player can't use this feature in games with decent bet, and I think that's not right. "Kraken" didn't accept the attempt to buy the free spins and went to the homepage. In my opinion the casino is just trying to make excuse for not paying my honest earnings.

I played on the casino in question during the last week. I took their welcome package of three bonuses and deposited with the first bonus. I got lucky enough to win something and withdrew the money, no troubles there, everything went well. Then I deposited with the second bonus and unfortunately lost all of it. Then during the last weekend I deposited with their last bonus of the package and got lucky again. I tried withdrawing the money but I first received an email stating that I will no longer be eligible for bonuses on their casino. Later the next day I received an email stating that: During the check of your account, we found out that your account is duplicate. Due to the breach of our T and C we had to subtract the winnings to the deposit sum. I tried logging into my account but it is disabled. I went to the live chat for help to resolve the matter but they did not provide me with any other answer than the one from T and C. As I dont have an account on Slot Wolf from before I dont really understand their decision and unwillingness to resolve the problem at all.

Dear Ladys and Gentleman, i will try my best english to solve this. Please excuse me for maybe bad gramma. On 19th of March 2020 i did a deposit on Slotwolf.com of 40€ with a bonus. I won 650€ and did verificate my Account. My winnings were confiscated because they said i violatet one of their bonus rules which is, that only one IP per Account is allowed. 2 days from that moment i chatted with many many livechatsupporters and wrote E-mails to the support because i only opened one Account in my whole life on Slotwolf.com. I always got the same Info that they do not get into detail and they are sorry. So i tried to get help from de.casino.guru and opened a complaint there which you can find here: [EDIT] Slotwolf provided them with all information. Please read the result from Casinoguru at the end which i qoute here also: "Slot Wolf Casino provided us evidence, and indeed you had the same IP with another player. But this happened only once. !!!!!You had this IP in time when the second player account didn't exist!!!!. I understand that this is suspicious, but we didn't evaluate this evidence as sufficient to close your account. If they don't want you as a player, then they should to pay you the winnings before closing the account." I wrote 2 E-Mails to Support from Slotwolf to please read the complaint again and react, but no answer. Livechat is giving me the same textmodule over and over again so no help there either. I am very hoping that you can help me here. 650€ is not much money for a casino but for me it is. And all i want is just Slotwolf to pay out my honest winnings. I always read bonus conditions very carefully and did not break any rule here. Thank you for your help and greetings from Germany

THis casino is clearly not strong enough to hold any players. I was self excluded for gambling addiction on there other casinos under the same license, those guys just let me keep playing and lose thousends of euros and eve nwhen alot of raging/mad emails when they never reply on and alot of signs that i was gambling addicted they let me keep playing and lose more and more. I want a refund of my deposits minus the writdraw

accepted a bonus , 6,90 euro and i deposit 23,00 so after that 29,90. I play a lot and my money was 350,00. I want to withrawal and i see that i have to play 14% more. I go back and 23,00 is in my account and the 327,00 is gone! I chat 40 minutes and they say i cancel my bonus! WHY should i cancel a bonus if i only have to play 14% and my 327 is gone and they say they can help. I do not accept because i cancel nothing! Please help me.

Hey! I made my account on SlotWolf casino somewhere in the end of November 2019 or start of December 2019, i deposited 200 euro which i lost immediately and then i deposited somewhere around 220-230 euro which i played some time and i stopped back at 200 and wanted to check how trustable they are and how fast the withdrawals are, i sent them the documents they asked for and my account was"verified". The minimum amount that they can send through bank transfer is 500eu so they told me to deposit minimum amount (20 euro) with some e-wallet and then i can withdraw my money. I deposited with EcoPayz and that's when all the problems started, after i tried to withdraw my money they said that now i need to verify my EcoPayz account, i sent them screenshot immediately, the next day they wanted all of the documents again, ID, proof of adress, bank statement and also screenshot from my EcoPayz account. I sent them everything again, next time they asked for a selfie with the id card, after i send them the next day they asked for selfie with me and a note with current date written and also a message (Hi SlotWolf Casino) and a WINK from me, the next time they wanted selfie with ID card, note with the current date and same message and also a wink from me, after that they wanted a source of wealth and asked for EcoPayz transaction history more than 10-15 time, i sent them proof of selling a property, bank statement how i receive salary, proof of winning money from other bookmakers, earnings statement and believe it or not i have sent them screenshots from my EcoPayz account somewhere around 15 times, every time with the current date and they are still refusing to pay my money, all the time they want something new. I am looking for help from you, thanks in advance.

I won 700€ from Slotwolf-casino on 09.04.2020 by using affiliate bonus. Managed to wager it through but now casino refuses to pay my winnings and deleted all the winnings from the account. They say that I have broken their terms and conditions by having multiple accounts. I only have 1 account on their website. I have made my account via my phone which is only in my personal use. Asked the reason from the support agent and she told me I have created multiple accounts on my IP-address. However I haven’t got multiple accounts but logged in the casino on my friend’s computer. Logging in on shared devices is not forbidden in the T&C. Also confirmed my account by e-mail and sent the requested documents including my ID, proof of address and photo from the online bank. I already tried to negotiate with the Slotwolf but they don’t agree to pay the winnings or even respond my messages.

I played Slot Wolff Casino and won a total of € 2,359. The money has been in the withdrawal for several weeks, but will not be credited to my account. So they withhold my money at the casino. The casino has decided to close my Game Account and I still don’t know why. I asked several times why and they said that I have bonus abused, which I do not even begin to understand. I came across an offer online that offered a good welcome bonus, so I thought I’d try my luck. I have asked the chat several times, that why I do not get my withdrawal, but the customer service staff always say that they answer later via e-mail and the withdrawal request has been reading the board and they decide to let me keep the withdrawal or not. In addition, I have sent several emails, which they do not respond. Could there be any way to speed up my withdrawal?

I have a permanent self exclusion with N1 Casino, which is part of the N1 Interactive casinos. So I do not have access to playing on any casino they operate, and I do not receive any emails or promos. However I did receive a promotional text message from Slotwolf Casino so I ended up signing up, depositing 300CAD and now lost access to my account with my funds still there. It has been 8 days no one has responded to my 2 emails or my 3 messages I submit on their form online. I spoke to a support agent on April 4th and since then, no one on their live chat had any details. Here is a timeline of the events, April 3rd: I received a promotional text message from SlotWolf Casino saying there is a signing up bonus. April 4th : I open an account using my email address and phone number they sent the text message to. I start by making a 300 CAD Deposit via iDebit. After the deposit was successful, I submit all my verification documents : License, screenshot of transaction and utility bill. I begin to play and my balance reaches 532 CAD. I stop playing and try to sign in again later during the day, but I get this error message "You have set a Self Exclusion Limit If you have any questions please contact our Support Team." I found it weird so I messaged the support team as you can see in the attached pictures, and was told that I had a self exclusion on another associated website. They ask me to send the banking information so they can send the funds back to me, I comply and give them all the info they asked for. So the chat ended saying the payment department would contact me shortly. April 6th: After 48h I did not receive any news on my funds, I still do not have access to my account, So I decide to send the support an email because usually they have better answers than the live chat team. To contact the support team you fill out a form on their website and it sends it to them. April 7th : Still no news or even a reply to my question that was sent using their form, so I decide to instead send them an email directly @to their email : [email protected] April 8th : No news, no replies. I decide to contact live chat again, he tells me they are processing and to "wait longer". I just asked if I could get clarification on what exactly they are processing since they have all my documents and banking info. The chat ends with the support agent saying "wait longer" April 14th : Still have not gotten an answer Here are my 2 issues with this : 1. If I was self excluded from a website that is linked to them, how was I able to create an account, make a deposit and play. On top of it, why are they sending me promotional text messages to sign up in the first place. 2. They said they would return my funds via bank transfer, I always use iDebit because of the low transaction fees and speed. I asked if they could refund using the same method as deposit and they said no. So I have to accept that there will be about 35 CAD fees for the bank wire.

Casino blames me for that i have played at same IP adress than someone else though i haven't! As a result of this they have taken or have done something else to my winned money.

I won 1100€ from Slotwolf-casino on 10.4.2020. Casino refuses to pay my winnings. They say that I have broken their terms about only 1 account is allowed per ip-address. I only have 1 account on them and this is also a fact that they have confirmed. I have 3 different connections when i play, my desktop my laptop and my cellphone. And no-one else doesn’t have access to these connections. And I don’t use anyone elses connections to play. Mobile connections change ip-address every time when they are turned on. And I don’t have any possibility to influence what ip-address I get when I turn those on. Ip-address cant be chosen and those are randomly generated every time. So then there is a chance that same ip-address are used multiple times by different connections. So I just want my legitimate winnings from this casino cause its not my fault someone else has got same ip-address than me (or I have got same ip-address that someone else has already used). I couldn’t have avoided this situation in any way and I haven’t done anything wrong here and I really haven’t broke any of casino´s terms.

description of your claims: Hey, I did an account on SlotWolf last night. I took the welcoming bonus and made a deposit. I won 1012,50 euros after I had recycled the bonus. I made a withdraw for 1012,50 euros. Today morning they e-mail me that I have used multiples accounts/iP addresses or devices and they are not going to pay my winnings for that reason. I have not done such things they are accusing me and I went to the chat to ask more about it and show me some proof because I have only played on one account, one device and one IP address. They refuse to give anything to proof their accusations. I feel like they are just trying to fool me and I am feeling really anguished and sad for the situation. I am a student so the 1012,50 euros is a big amount for me and It would change my life in a positive way. I am depressed and looking for answers, can you help me ?

I’m really not a happy person I don’t even want to type this out again but I have to since my first one didn’t go through. Well to get straight to the point slot wolf casino is the worst casino ever I deposited money from my debit MasterCard and that’s the way I should be able to withdraw. I tried all the other option and was unsuccessful and out 100 so I’m requesting something be done whether it’s mail me a cheque for the amount and shut my account or put the money back on my card ($600) using my debit MasterCard

MGA guided me to put my complaint here. I won 510€ from Slotwolf-casino on 26.2.2020. Casino refuses to pay my winnings. They say that I have broken their terms about only 1 account is allowed per ip-address. I only have 1 account on them and this is also a fact that they have confirmed. I have 2 different mobile connections that I use when I play. And no-one else doesn’t have access to these connections. And I don’t use anyone elses connections to play. I have USB-modem on my home and other connection is on my mobile phone. Mobile connections change ip-address every time when they are turned on. And I don’t have any possibility to influence what ip-address I get when I turn those on. Ip-address cant be chosen and those are randomly generated every time. So then there is a chance that same ip-address are used multiple times by different connections. So I just want my legitimate winnings from this casino cause its not my fault someone else has got same ip-address than me (or I have got same ip-address that someone else has already used). I couldn’t have avoided this situation in any way and I haven’t done anything wrong here and I really haven’t broke any of casino´s terms.

Hey there, I claimed a cashout of 93€ on slotwolf casino at the 16.01.20. The withdraw were accepted, but they money never arrived my bank account. I wrote to the slotwolf support and they wanted a bank statement of my bank account to prove the case. So i did sent it to them, but since then I never got any response back. I wrote them again many emails but no response. So I decided to search for help from you.

I was registered for the first time in an online casino, so why didn't you call me as others to verify my identity?I am a new player with no experience of playing in an online casino and naturally asked a friend to help me with the withdrawal of funds, who advised me to register in your "sharashkin" offices.I now do not know whether to change my passport or not?They have this attitude to their customers, they can sell my passport data.Or get a loan...I would have understood if I had not completed the wagering bonus and I would have been charged...My friend is not even related to me and we live 50 kilometers from each other.And why couldn't I use his phone to download documents?Bonuses, already there for a long time did not smell even...I will now attach all the photos and screenshots of the conversations to this appeal...So that your opinion is objective.I kind of sent them all the documents to identify my identity and my address.What can I be pritenzii if I first time in my life registered in an online casino.Of course, if they paid their rating in AskGemblers...You could not solve this problem in any other way...Even a child is already clear...If they didn't even try to contact me for confirmation my personality, as they usually do in such cases.My opinion is that it's just a Scam.Once a new player with no history, then 100% duplicated account...Someone is looking for a reason, and someone is looking for a reason...And, if this casino is at least a little correspond to the stated rating.They wouldn't do that to their new client.Naturally, it was easier for them to send me away, get their % for my lost Deposit and make money on it.And, so I would have to pay 50,000 rubles and without making a profit for my loss of the Deposit. P.S. Pay attention to the screenshots!!!And support at them at the level of convicts who sit on a criminal pedal and for them it is usual to breed and throw the people...When my phone went dead and I was out of touch on the way home...They asked me to send a selfie passport, they wrote off all my real money and threw me a bone in the form of 1500 rubles...And I thought perhaps that I can't do a selfie with papatom since I supposedly borovany account and can't send them to the full projgenie procedures identify my account... P.S. Because my friend doesn't write well even in Russian,I help him write a complaint and write it in the first person.He grew up in the Chechen Republic...

Dear Sir / Madam, I played at multiple casino’s operated by N1 Interactive Ltd. Casinos and I self-excluded myself multiple times under different online casino’s operated by N1 Interactive Ltd. Casinos. such as: SlotWolf casino, Live Casino, Euslot Casino and many more. I self excluded myself because I have a gamble addiction. While I self excluded myself and made the choice to not play at an online casino anymore you guys still gave me the option to make new accounts with the same email-address, name adress etc. under multiple online casino’s operated by N1 Interactive Ltd. Casinos while this is prohibited by law. This is illegal and prohibited by law. Therefore I demand at least a sum of all my lost money back. I would like to hear from you because otherwise I am forced to take legal actions and report this to my authorities in The Netherlands but also the authorities in the country where your casino is operating.

I made a couple attempts to deposit 30$ to my slotwolf account via idebit and it seemingly wasn't working. I then logged on to my idebit account and saw that i had nk money . I contacted the idebit team and they said that payments went through on their end so I contacted support at slotwolf and after a col tries they put me in contact with the financial team who have not gotten back to me or put the money on my account.i sent them all the relevant evidence.

On the 23. of January i did a deposit of 50 Euro on Slotwolf. I won 550 Euro and did the cashout, after that i self excluded myself, not knowing, that i had to upload documents for the verification to be able to cashout. After that i tried to reach out to the casino, but i got no answer at all.

I deposited Slotwolf casino 100 euros and i took it 100 % ''non-sticky'' bonus, what they promoted on their site. I think non-sticky means that you play first own money and then bonus money. I won on my own money 1100 euros and i thought i wanna cancel bonus (100 euros, cos i had not dropped on bonus money anytime when i played). I canceled bonus and they took my 1000 euros and left on my account 100 euros. I went straight way on their live chat and they tell me that was correct, because their 'non-sticky'' bonus will be wagering all if i wanna withdraw my own money. I tried to tell they that means STICKY bonus and no NON-STICKY , what they promote. I asked can i get back my bonus money, because i did not know that what they ''non-sticky'' means. They did not give me back my money.