Slot Wolf— player complaints: 85 in English

These guys have been flagged for biased, possible in-house reviews on Trustpilot. Just look at the GOOD reviews, they are all worded close to the same and reeks of scam and total lies.

Good afternoon. On September 23, I won 57 thousand rubles at the SlotWolf casino. I put them on withdrawal, but the casino debited all the funds from the account and credited only my deposit. An explanation came in the mail. "Dear Player, Informing you that your winnings were confiscated down to the deposit amount since it was gained due to a technical error. If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email. " I believe that the player should not be held responsible for casino mistakes. You need to check the slots before uploading them to your site. If the developer provided the slot with an error, then this is clearly not the player's fault. Other casino companies have paid their players all the funds with the same situation. Please return the funds to your account!

Good afternoon. On September 23, I won 22 thousand rubles at the SlotWolf casino. I put them on withdrawal, but the casino debited all the funds from the account and credited only my deposit. An explanation came in the mail. "Dear Player, Informing you that your winnings were confiscated down to the deposit amount since it was gained due to a technical error.If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email. " I believe that the player should not be held responsible for casino mistakes. You need to check the slots before uploading them to your site. If the developer provided the slot with an error, then this is clearly not the player's fault. Other casino companies have paid their players all the funds with the same situation. Please return the funds to your account!

Hey! Slot Wolf canceled my withdrawal and asked me to verify my account via the documents section on their site. When I tried to log into their site it said my password was incorrect and after changing the password it said my account is disabled. I asked the live chat about the situation and they answered that the ban is indefinite and there is nothing I can do about it.

this is the worst site to play , they refuse to pay out winnings even if u proof who u are , i would never play this site unless u want to loose money and the live chat is no help at all , scammers

Wenn man einen Bonus hat kann man nicht auszahlen. Um auszahlen zu können muss man den Bonus 45 mal umsetzen. Es gibt keine Möglichkeit,vorher auszuzahlen da sonst alle gewinne weg sind und man auf die Ursprungseinzahlung zurückgesetzt wird wenn der bonus gelöscht wird. Außerdem gibt es einige Spiel

Deposit slot for Wolf casino 150 € 26.3.2020. I won € 1969.25 from the Casino and made a withdrawal. The casino closed my user account and when I asked them in their chat how I would deliver the documents to raise the profit, they asked me to send them by email. I sent all the necessary documents, but the casino refuses to pay my winnings. I have been in connection with the casino numerous times but the thing is going nowhere.

My withdrawal s 500eur and 600eur they cancelled without any reason and info. My documents confirmed. Previous withdrawal paid. Please yr help. Mthanks.

I deposited 150€ and didnt play with any bonus. I won 400€, and wagered the deposit amount 3x like they told me. Then i send them my documents and tried to withdraw the money. This was about a week ago. Now they havent sent any email about my withdrawal, and they have closed my account. I asked them on the livechat about all of this and they said that they will pay me only my deposit back. I asked why they said that they dont tell me the reason.

I tried to withdraw € 1106 from SlotWolf casino on December 15, 2019 after wagering the bonus, but they claimed I was breaking some IP address rule. I was not given any proof of this and I lived alone in my apartment in Jyväskylä, so no one else could have ever used the same IP address as me and I don’t know anybody that plays casinos.

Name of Casino -> slotwolf.com (Operator N1 Interactive Ltd. Yesterday (14.09.2020) I played in this online casino (first in the morning on a desktop, later in the afternoon by ipad and last with an huawei p30 pro Android smartphone. Last i set 2€ per game. After a while - the time was about 18h MEZ - I got bonus spins in the slotmachine Book of fruits and i won 2140€ in one game and further 10 more bonusspins. Than it needs a few minutes, that the money account counts up to the 2.140€ and this process cannot be shortened or stopped. Because i have further 13 bonus spins i start the next game and now the web app hangs up. I cannot do anything to continue the game in the app on a normal way (i made a video and a photo from the smartphone in this moment, that i have a proof for the casino). The rolls rolled and the music played, but nothing i can do. Because of this problem i contact parallely the online support of the casino and send him the foto proof from the current status of the app. The answer was: "i can clearly see in the system that you never won such amount. You´re confused with something in your game. There are no issues with your bets". he's lying. I think this case is fraud and i please you, that you contact the casino and check my account and transactions. My Game-ID was 1603913894. Normaly you can see in the it system, that i won the 2.140€ in a normal bonus spin game and only than the app hangs up - i don´t no, wether this is a technical problem or a system, that they must not payout the high profit. Thanks for your support. If you need the photo and / or the video, don´t hasitate to contact me. Thank you very much for your help!

Sadly seems to be a scam. Better to stay away! My favorite casinos still remain sharkoin and for roulette sharkroulette

I have tried to withdraw my winnings over a week ago on Friday. I've already provided SlotWolf with all documents they requested. The documents were approved. I've already played over 3x the amount I deposited which they've also requested I do. Whenever I speak to a live chat representative, they claim that it is currently being processed. It has been a week they say the same generic response. They do not give me any reason for the delay. They claim on their website that all withdrawals take at most 12 hours with most of them taking less time than that. Note that they used the same delay tactic when I initially deposited the money. It took SlotWolf 2 weeks to deposit the money into my account after I used their e-transfer deposit method, and only after I made a complaint on another website. After I made the complaint, they instantly deposited the money. They used the same generic responses back then to delay the deposit.

Hello! I opened an account on Slot Wolf online casino on 20.08.2020. I replenished the account with 50 euros from my bank account, my brother wanted to give me some more money to play and I replenished the online account with 79 euros using his bank card. I played a whole day, I managed to make a sum of 1000 euros. I uploaded all the necessary documents to be able to withdraw 800 euros from the wolf slot account. The documents as well as the withdrawal were refused, I contacted the customer service and they told me that they did not give me any money and they confiscated my account balance because I used my brother's card. We are brothers, we live in the same house, I don't understand what I did wrong, I provided all the necessary evidence of the transaction and everything that is necessary, but unfortunately they don't want to give me any money! It is not legal what happens once we present all the documents. Plus, the payment was made with Trustly if it was a problem with payment with another card should not have been accepted, in my wolf account I have both credit accounts registered so it is not logical to tell me that I can not use another credit account if they have accepted that transaction! I want money 800 euros back as it is correct, what is happening is a scam! Thank you!

On Feb 28th, 2020 I attepted to withdraw $1000 dollars in winnings. There was no wager to be completed, all raw cash. I had used Mastercard to Deposit but customer service at Slot Wolf told me I cannot use Mastercard to withdraw as I was Canadian. They told me to deposit using another method in order to withdraw my winnings. The only other option available to me was iDebit but as a Canadian I cannot use that method either. I felt defeated so I played (and lost) the $1000 and terminated my account with Slot Wolf. I feel it is in very, very poor practice to allow someone to deposit using a method that is unable to be used to withdraw.

Absolute worst experience at this casino. The worst customer service that I’ve ever seen. These people don’t give a care what your problem is. One of my deposits went missing somehow and they tried to put the blame on me. Still trying to get something done with that. Don’t play at this scam casino p

hello. i made and account to slotwolf 23.7.2020 and played all welcome bonuses. 3rd welcome bonus i did 91 eur deposit and after wagering i had 619 eur winnings. i uploaded all documents and after that they closed my account. now today 29.7.2020 they said there were missing selfie document and i sent to live chat and to email but they said my account is closed and disabled and they cant do nothing. i have not broke any rules, they did this for no reason. they refuse paying my winnings.

I made 3 deposits 20+30+20=70€ Of course I lost them all. There was a Friday promotion saying that above 30€ I get 50 FS on book of tut. I asked chat to give me the FS and told me something about UTC time, but that they could fix it and gave me some FS. I won 1,09 at free spins. I played book of dead and dog house. I won 40€ on book of dead and had a big win on dog house (0,4€ bet) of 300€. I requested withdrawal. When I woke up I had an email stating that they will confiscate 270€ because there was a max win cap Of 30€ (ARE YOU KIDDING ME?) This is by the way manipulation of RTP because pragmatic play paid this amount of money, but this will be set up at the Supreme Court, since you’re technically lowering the RTP without saying it. And before you answer me think, if someone won the jackpot 2.000.000€ while playing with this FS that has a max win up to 30€. So as a result they confiscated me 270. I checked the T&C and I saw that free spins on book of took (which are what I asked in the first place) have 200€ maximum win. So do you have a policy to give on purpose the free spins that have the lowest max withdrawable win? I want you to give me back the other 270€ that you confiscated from me.

They do not accept my documents, they keep founding faults, even if those documents were accepted at other casinos, and now they ask for a selfie with an identification in my hands, is it legal,and they keep returning my winning into the casino Thank you

Hi ? the situation stands like this my brother entered the wrong birth on the sign up so because off that the site won’t verify my Account when i try to send my ID card .I don’t know what to do. I tried contact the support team but it like it’s a robot because they only replayed with links and not a human like answer. And I tied to edit my profile to make it right but it didn’t work the only thing I could change was my nickname. And I don’t want to lose 21000 so I need help and I didn’t know where to turn to PLEASE HELP !!!!!