Paddy Power— player complaints: 296 in English

I wanted to rejoin Paddy Power , Not now Live chat is shocking

OMG… I put a bet on for Spain and Belgium, wtf… I put a £5 bet on bet on the last 12 minutes of the 1st half with high odds for a 1-1 draw £269 paddy power added extra lingo so I would loose the bet, I only put the bet on with high odds thinking I’d won the bet after the first half , I complained by the time they even tryed to explain what was going on I lost the chance to win my bet , I was new to this but these guys gave me no support at all …. What a con please please please don’t you guys dare use this company , I have screen shoots at everything they said to me , I swear down to you if you could read the txts that was sent back and forth you guys would be disgusted , look at their stats … that tells the story … have you noticed the are advertising football players on their new advertiser that footballer should be ashamed of himself, anyone playing on others addiction should be very ashamed that’s your money my friends , their ratings are falling please keep reviewing this site , what a scam , I will be setting up a podcast so you guys will get the full picture about this company, they have already been fined pennys for ripping you guys of , what’s a few million pounds fine to a corporate company who feed on lies and ripping off and destroying my brothers and sisters lives , I had a little fling , I feel for those trapped in scum who feed on misery… see the light and don’t use this site x

Awful site. Glad I added low deposit limit as their slots are so fixed in their favour it's staggering.

Been fined 2million for corrupt gameplay..Still corrupting game play..Must want another fine/losing licence.

Paddy power is absolutely terrible been playing the free spin wheel for weeks now and only ever get the same result which is either a scratch card that you never win anything on or a thumbs down lol absolutely ridiculous same result every time I play it blatantly a fix I’ll never deposit money on this scamming site haha

Earlier today i wrote a review regarding paddy power, I'd given them 5 stars but I regret that because trying to actually speak to anyone from the company is virtually impossible, and the virtual assistant does not understand my query,they are due me an explanation regarding a bet i placed but they made a mistake which has cost me over £140I've been with them for over 25years because I enjoy a small bet on football but am going to have to cancel my account

About £500 in a month dead spins hardly any bonus rounds total scam, it never ust to be like this something as been turned down so you dont win as much its obvious

The app has too many bugs its terrible I just lose money while my bet wins

Scam of a company my bet won last night they said a supersub doesn't count, it clearly shows on my bet if a player gose off his sub counts

No big wins. Put in so much for one game that pays out well on other sites, they just took and took and if felt rigged to be honest.

Had an account with PaddyPower for a few years.it was a verified account, but i had a few small wins, i dont bet more than a fiver on the football , had a few trebles come up and they closed my account for business reasons. Joke of a betting site, stick to Bet 365, or Skynet, no problems with these sites,

Once again over 100 on slots and no bonus and barely stake wins!

Rotten company. They did not honour additional free spins initially as I failed to sign up via a specific affiliate marketing page which is intentionally convoluted to con you out of the extra spins. I asked them via chat as a goodwill gesture but they were arrogant, dismissive and repugnant. Weeks later after submitting documents (random unsubstantiated prompt) when logging in one time, it still showed documents required. When trying to upload them it would go straight to the page stating, documents uploading and waiting review. For well over 1 week. Asbolutely ZERO correspondence explaining why. Today when dealing with "Stevenson" in chat he was obstructing, insensitive and failed to answer reasonable questions. I submitted my latest phone bill which shows the company name, my address, my phone number and billing amount as per the list of acceptable documents supplied by Stevenson and I quote his exact message: "Stevenson at 16:20, Jul 3:If you do not have a utility bill or bank statement, we will accept:(Must be dated within last 6 months)Credit Card Statement/BillsMotor Insurance Statement (Not a quote). Policy number must be visible confirming the insuranceInsurance Document/Statement (Not a quote)Council Tax Bill/StatementHMRC - Needs to be a Statement (Not a P60/P45)Phone/Broadband Bills (Including mobile)Student Finance - (Statement must confirm finance with individual specific account numbers)Poll CardTenancy Agreement (Within 6 months of start date)"Bizarrely, I was informed the document does not meet the criteria. He repreatedly dodged the question and refused to answer what constitutes "proper" (his word) or "correct" documentation as I had explicitly fulfilled the requirement. This whole process took way over an hour and he even stalled out on providing details for the complaints procedure. He alleged they would still double down on their flagrant failure if contacted which is actually a further terrible indictment of the conduct of Paddy Power. If this is the extent of the customer service then AVOID AT ALL COSTS. They are discriminatory and painfully incompetent. I can only assume as much at this stage. Disgraceful conduct.

The onboarding process involves an unnecessary amount of friction due to a lack of basic technical and procedural knowledge from the verification team.A legitimate utility bill from YUNO Energy was rejected under the incorrect assumption that it was "not issued by the company" simply because the metadata showed it was generated via IronPDF. This demonstrates a fundamental misunderstanding of standard digital document generation and APIs. Furthermore, a valid phone bill contract was rejected with a blanket statement that phone bills are not accepted as proof of address.Despite requesting an escalation, the support chat failed to resolve the issue properly, at one point inappropriately suggesting a driver's license be uploaded as proof of address.The verification staff operates with an adversarial mindset rather than a helpful one, resulting in a completely abandoned onboarding process. This review is intended for QA to review their staff's training and standard operating procedures. I will not be returning.

If i could give less then 1 star for these cheating people i would over past 3 weeks spent 150 on casino games to get nothing all back 25 free spins each week to get 80 pence or less they have changed since their old website they was actually fair but now cant do nothing at all on the website i would keep well away from them nothing comes good from these cheating people except been robbed blindly

Joined them for some free bets. When i won from my free bets and tried to withdraw they permanently closed down my account and kept my winnings, with no reason why at all. Shocking.

I've been with Paddy Power for years and, overall, I'm probably a few hundred pounds down. Earlier this year, I decided to spend more time researching horse racing instead of betting on impulse. After a bit of effort, I managed to get a couple of hundred pounds into profit.Almost immediately, my account was restricted. I no longer receive promotional offers, and most of the time I'm limited to staking less than £1.I find this incredibly unethical. Companies like Paddy Power spend millions on advertising to encourage people to gamble and seem perfectly happy when customers are losing money. However, as soon as you start winning, they quickly step in and restrict your account.The reality is that they appear to welcome losing customers but discourage successful ones. The "safer gambling" messaging feels more like a regulatory requirement than a genuine commitment to customers. From my experience, it seems they're happy to take your money when you're losing, but not prepared to accept customers who can win consistently.

Was left hanging on for an hour. Eventually I got an answer. Transferred 3 times. I’m sure they can check. Was a simple question with an answer I was able to check out but should never have took that long

Very good for deposits and withdrawals but I found there slot games RTP returns the worse of any sites I've played on, and won't be returning to there site anytime.

My withdrawal is not in my account yet after few days, when I'm trying to login keep seeing errors on the site.