Disgraceful business conduct - "Stevenson"
Rotten company. They did not honour additional free spins initially as I failed to sign up via a specific affiliate marketing page which is intentionally convoluted to con you out of the extra spins. I asked them via chat as a goodwill gesture but they were arrogant, dismissive and repugnant. Weeks later after submitting documents (random unsubstantiated prompt) when logging in one time, it still showed documents required. When trying to upload them it would go straight to the page stating, documents uploading and waiting review. For well over 1 week. Asbolutely ZERO correspondence explaining why. Today when dealing with "Stevenson" in chat he was obstructing, insensitive and failed to answer reasonable questions. I submitted my latest phone bill which shows the company name, my address, my phone number and billing amount as per the list of acceptable documents supplied by Stevenson and I quote his exact message: "Stevenson at 16:20, Jul 3:If you do not have a utility bill or bank statement, we will accept:(Must be dated within last 6 months)Credit Card Statement/BillsMotor Insurance Statement (Not a quote). Policy number must be visible confirming the insuranceInsurance Document/Statement (Not a quote)Council Tax Bill/StatementHMRC - Needs to be a Statement (Not a P60/P45)Phone/Broadband Bills (Including mobile)Student Finance - (Statement must confirm finance with individual specific account numbers)Poll CardTenancy Agreement (Within 6 months of start date)"Bizarrely, I was informed the document does not meet the criteria. He repreatedly dodged the question and refused to answer what constitutes "proper" (his word) or "correct" documentation as I had explicitly fulfilled the requirement. This whole process took way over an hour and he even stalled out on providing details for the complaints procedure. He alleged they would still double down on their flagrant failure if contacted which is actually a further terrible indictment of the conduct of Paddy Power. If this is the extent of the customer service then AVOID AT ALL COSTS. They are discriminatory and painfully incompetent. I can only assume as much at this stage. Disgraceful conduct.
