Paddy Power— player complaints: 296 in English
296
Complaints
73▼
Last 30 days · was 85
0
Unresolved
5.7012634199306d
Last complaint
22.3
Risk index
20%
Resolved · of 20 with a known status
0%
Withheld payouts among those
£32,805
Disputed sum
Paddy Power: 296 complaints filed in English across 3 platforms, disputed sums £32,805. Most of them are about other (47%). Risk index 22.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
Paddy Power in NeBlask: demand, licences, Trust Score →
What players complain about
Other
47%
138
Game fairness
28%
83
Account blocks
9%
26
Withheld payouts
7%
21
Bonus terms
6%
18
Verification
3%
10
Status unknown 276
Closed, no outcome 13
Resolved 4
Rejected 3
Sources
Trustpilot 275
CasinoReviews 20
Casinomeister 1
Complaints by month
06
07
08
09
10
Questions and answers
How many complaints are there about Paddy Power?
The English-language record holds 296 complaints from 3 platforms; 276 carry no status from the platform. The latest one is dated 2026-10-06.
Does Paddy Power resolve complaints?
Of 20 complaints where the platform recorded a status, 20% were resolved, 0% remain open and 15% were rejected as groundless, 65% were closed without an outcome. Withheld payouts account for 0% of them.
What do players complain about?
Mostly other — 47% of cases, then game fairness (28%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 296 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 22.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 296
12.08.2026
Trustpilot
Other
The chat from Chiara was very helpful…
The chat from Chiara was very helpful and she helped me with my late brothers account and gave revelent information I needed. Thank you Chiara x
12.08.2026
Trustpilot
Other
Iv been using this app a while now…
Iv been using this app a while now recommend it highly and they really look out the safety of gambling
11.08.2026
Trustpilot
Other
The app started to malfunction
The app started to malfunction. The agent was really helpful, understanding and patient. He also solved the problem
11.08.2026
Trustpilot
Other
A MEW LOW ENEN FOR PADDYPOWER
A MEW LOW ENEN FOR PADDYPOWER. Today I placed a £4 bet to win at 11/8 ,it won at 2/1 ,,retention should have been £12.00 .However I received £9.50.When I queried this, was told that from 11aug 26(today) BOG only applied to bets of £5+.Yet another example if crooked, unfairness bastrds they are. I have no problem with them altering thet&Cs, but bloody inform me goodbye and good bloody riddance.
11.08.2026
Trustpilot
Account blocks
Paddy power closed my account for no…
Paddy power closed my account for no reason will not tell me why but in account is over£1000 have been told i will not be getting it
10.08.2026
Trustpilot
Other
They are great at keeping a check on…
They are great at keeping a check on what people are spending and how much time. They are just looking out for people so they don't gamble more than they can afford. The staff are also so nice when you talk to them and very helpful
10.08.2026
Trustpilot
Other
bet settled incorrectly…
had issue with bet being settled incorrectly but contacted to virtual assistant and issue resolved,happy with this and honest mistake made.
09.08.2026
Trustpilot
Other
Great experience and great…
Great experience and great communication to resolve any issues
08.08.2026
Trustpilot
Other
Fraud ph number s
Fraud ph number sTrying to get through 3 different customers service number Rings 2 times Then cut offThese numbers are on their siteAnd Google God above more fraud Victimized.poor punters Zero stars
08.08.2026
Trustpilot
Other
Don’t listen to the good reviews…
Don’t listen to the good reviews they’re all fake and wrote by paddy power themselves
07.08.2026
Trustpilot
Other
Worst most biggetry soaked bookies in…
Worst most biggetry soaked bookies in the world...I would place a bet with the mafia before I would place a bet with this shower of scumbags
07.08.2026
Trustpilot
Other
The customer service is simply perfect
The customer service is simply perfect. This is the only place where I received 100% effective help.
06.08.2026
Trustpilot
Game fairness
4th day now I have played on oddly all…
4th day now I have played on oddly all it’s been empty spins all the way through land scatters that don’t even pay 1x it’s starting to be more than just unlucky 4 days straight over 25 scatters every single one empty paying no more than 5-10x honestly had worst experience playing with paddy now this site used to be good but since my account uo down time has gone into profit it’s been nothing but bad gaming all the way through every scatter pays under the original staked amount or pays above by £1-£4 never any real RTP since my account was in profit I have lots of images and videos of all the empty scatters and gameplay
06.08.2026
Trustpilot
Game fairness
Dead spin casino what happened
Dead spin casino what happened ? Total fix now shame
06.08.2026
Trustpilot
Withheld payouts
My account is closed "business decision"
I had a pending payout for two weeks because Paddy Power’s automated customer support kept wrongly rejecting my broadband bill as a "mobile phone bill." When I challenged this obvious mistake, they immediately closed my account.Worse, they are now refusing to pay my full balance. They claim closing my account is a "business decision" and are withholding €25 of my settled winnings, only offering to return €55.Under gambling regulations, a bookmaker cannot use a commercial "business decision" to confiscate fairly won money from settled bets. It is completely unfair trading. I am launching a formal dispute with IBAS to get my remaining €25 back on principle. Unacceptable customer service.
06.08.2026
Trustpilot
Verification
Too much malarky
What a dumb site sign up and it asks for your passport and a bank statement which i sent, half an hour they send an email asking for passport and bank statement. What a joke. I don't need this there are hundreds of better sites and it seems like i dodged a bullet having read the other reviews anyway.
06.08.2026
Trustpilot
Game fairness
Im sick and tired of being robbed by…
Im sick and tired of being robbed by this theiving bunch. All i do is deposit and pay their wages no game play with their slots its a scam the probability of you winning is 0 brings in 2 bonuses and wheel spins for third to have a win streak never happens rotten to the core. The system is a con my advice dont trust them stay far away iv closed my account as am very very angry and dissapointed that in the uk this daylight robbery scam is allowed
06.08.2026
Trustpilot
Other
Great payouts and and games and…
Great payouts and and games and customer service
05.08.2026
Trustpilot
Other
Bit of a struggle to start but Lia
Bit of a struggle to start but Lia, was gracious and patience, Very impressed
05.08.2026
Trustpilot
Other
7 team accumulator 6 won the other was…
7 team accumulator 6 won the other was abandoned at half time though I would get a 6 team pay out but no they say half time result stands which was 3 nil I wanted 4 goals in 90 mins. Strange
161–180 of 296
How the risk index is calculated and how complaints are labelled — the method behind this section.
