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Paddy Power— player complaints: 296 in English

296 Complaints
73▼ Last 30 days · was 85
0 Unresolved
5.7256533133449d Last complaint
22.3 Risk index
20% Resolved · of 20 with a known status
0% Withheld payouts among those
£32,805 Disputed sum

Paddy Power: 296 complaints filed in English across 3 platforms, disputed sums £32,805. Most of them are about other (47%). Risk index 22.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.

What players complain about

Other 47% 138
Game fairness 28% 83
Account blocks 9% 26
Withheld payouts 7% 21
Bonus terms 6% 18
Verification 3% 10
Status unknown 276 Closed, no outcome 13 Resolved 4 Rejected 3

Sources

Trustpilot 275 CasinoReviews 20 Casinomeister 1

Complaints by month

06
07
08
09
10

Questions and answers

How many complaints are there about Paddy Power?

The English-language record holds 296 complaints from 3 platforms; 276 carry no status from the platform. The latest one is dated 2026-10-06.

Does Paddy Power resolve complaints?

Of 20 complaints where the platform recorded a status, 20% were resolved, 0% remain open and 15% were rejected as groundless, 65% were closed without an outcome. Withheld payouts account for 0% of them.

What do players complain about?

Mostly other — 47% of cases, then game fairness (28%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 296 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 22.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 296

16.06.2026 Trustpilot Game fairness
Very disappointed with Paddy Power
Very disappointed with Paddy Power , they paid out on a six leg football bet £788 in the World Cup at 21.39 only for them to retract the money 23 minutes later , they decided the shot on target wasn’t a shot on target even though the keeper had to make a save . Very unfair , if they hadn’t off settled the bet I could have cashed out and won some money , which would have been my choice . Instead I come with a big fat zero
16.06.2026 Trustpilot Game fairness
Week 2 another £100 on casino spins no…
Week 2 another £100 on casino spins no bonus round….complete scam they need investigating
16.06.2026 Trustpilot Game fairness
Robbers
Robbers 16 Jun 2025 to 15 Jun 2026, you're 6% down- £12,829.03Stakes£201,822.50Returns£188,993.47Slowly as always never letting me win money always taking so much of mine haha... need put down this or give people chances of winning from you
15.06.2026 Trustpilot Game fairness
Casino games are the worst
Casino games are the worst. You don't win a single hand. f… o.. !!!
14.06.2026 Trustpilot Withheld payouts
Beware of the FAKE reviews. AVOID AVOID AVOID
I had a account with PP for the past 10 months because I thought it's a reputable company and they have offices across the country. MISTAKE. Nobody care to care sort your problem out and quite rudely too. One you are in a losing streak everything is fine. But once you win anything over 200 pounds, and that's crazy, I mean 200 single pounds, then your account is suspended. You need to wait a few days and show them all sort of documents before they release your own money to yourself. AVOID.
13.06.2026 Trustpilot Other
Hi world cup is currently on Paddy…
Hi world cup is currently on Paddy Power giving free bets for all England matches but absolutely nothing for Scotland matches.As far as I see they wouldn't be allowed to get away without offering bets on colour of skin so why on nationality.After a big chunk of customers are Scottish.
13.06.2026 Trustpilot Game fairness
Is the only company I play 2000+ and…
Is the only company I play 2000+ and never win a single euro companies like Ladbrokes gives you a lot of money back
12.06.2026 Trustpilot Other
Chat team are useless …
I saw a Facebook advert offering a deal on a fight for new customers. I signed up and it refused me entry. I spoke to theee customer service chat people who took ages to reply to every single message sent which was so frustrating. 40 minutes later I’m still locked out of my new account because they ar not sending me mobile verification. What a shambles. If you’re on a chat then chat. Don’t go for a walk and spend so long between messages.
12.06.2026 Trustpilot Game fairness
Scam company.
Scam company.You stand no chance of winning.Slots are fyll of dead spinsBet with offshore companiesPaddy power are scammers
11.06.2026 Trustpilot Game fairness
PaddyPower not playing fair
PaddyPower not playing fair, first game of world cup.Have a betbuilder on Mexico game, with Supersub, when my player was subbed, they made it a loser, then another leg of my betbuilder came up, and I couldn't cash out.
11.06.2026 Trustpilot Other
Just to follow on from my July 2025…
Just to follow on from my July 2025 saying what a joke of a bookie Paddy (low)Power is things have improved, Instead of restricting my bet to £7.50 they graciously limited my latest bet to £10.37 on a £20 horse racing bet at York at their early price of 12/1. What an absolute joke of a bookie. Really disgraceful from a so-called big firm who have the absolute cheek to call themselves "Your Home of Sports Betting". On course bookies will stand bets of several hundred if not thousands but not Power. They are simply a joke. Avoid avoid avoid if you want to put anything lke a decent bet on. By decent I mean anything more than a tenner.
10.06.2026 Trustpilot Verification
put a typo in my name as I signed up
put a typo in my name as I signed up. one L too much and contacted support. they got me to upload my passport but then told me they need utility bills etc. I said you didn't need all that when I literally just signed up without any ID or bank linked. who the hell gets utility bills on.
10.06.2026 Trustpilot Withheld payouts
Avoid!
Absolute con. They don’t pay out hardly anything online. Don’t waste your money!
09.06.2026 Trustpilot Game fairness
I have tried a few sites now and this…
I have tried a few sites now and this one is truly one of the worst for any game triggering a bonus game on any of them whereas on placea like sky these same games go off within 10/20 pound if its a new game these will not on this site an the rare occassion they do theyre very poor winnings
09.06.2026 Trustpilot Game fairness
Nothing change with this site
Nothing change with this site. It seems fixed at this point. Just take money for one year and does not pay anything. RTP a joke. Down thousands and not a good payoff. You can see how the actual slots slow down when they return the exact amount of money you put on last time. Fixed all i can say. Made only to make you lose. Piece of advice, stay far away as you will only lose your money. There is no win, no bonuses or JP on slots. Paddy use to be a good site now it is as worst as many others.
09.06.2026 Trustpilot
I have been banned from playing their…
I have been banned from playing their bonus games without any clear explanation as to why. As a customer it would be beneficial as to have a clear explanation as to why, instead of just getting banned. The date is not correct as to when this happened, its just for the purpose of the review.
09.08.2024 CasinoReviews Other Closed, no outcome
Paddy Power - unfair bet settlement
Hello, I placed 2 bets on E-sports match in "CS2". Match was best of 3 series, Map 1 was played and completed and during break match was canceled as due player that was not taking part in this match, the whole team got disqualified for his cheating ban. Match was canceled with 1 completed map, that team I bet on lost. My bets were +1.5 map handicap and money line on disqualified team. Paddy power claims that match has been finished with score 2:0 and my both bets are correct. ( 2nd map did not even started, and some score services just set 2:0 score as match was best of 3 ) However when talking with live chat support they even provided rules that I would refer to because they seems in my favour "In the case of retire­­me­n­t­s/­­dis­­qu­a­l­if­­ica­­tions, all bets on completed maps stand." - I did not bet on a single map that was completed, I bet on match that was not completed due disqualification. "If map1 was not completed, then your bet might have got voided as per another rule i.e., "In the event of a match or map starting but not being completed due to retire­­me­n­t­s/­­dis­­qu­a­l­if­­ica­­tions then all markets will be void except in the case (6) below."" - This is exactly what happened and how it should be resolved, but after I brought this to their attention they replied that the score sources provided have team B8 declared as Win for this match They simply don't want to void these bets and take my money, however their own rules are against them self. There is enough evidence with that map was canceled with not started/completed map2 for example this official VOD ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Their internal complain has been completed, they did not change their decision. This is unbelievable that their support first offered me 20EUR gift for this unfair settlement and after internal complain they offered me 50EUR, of course they offer me 50EUR more ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. In their internal investigation they only included score sources that had score that more suits them( 2:0 ), sources where the fair informations were provided like previously provided VOD or other sources that had described " map 2 was not played/team got disqualified" they fully ignored. They even provided 3 links as official sources where map2 was canceled but they ignore this fact…. Other bookmakers unlike them, even those that have same betting provider, fully refunded bets from this match but only PaddyPower has scamming practice....
27.06.2022 CasinoReviews Resolved
PaddyPower - Account closed to prevent withdrawal of winnings.
PaddyPower offer a promotion of free spins for new customers. I signed up, used those free spins and won £7.24. I then took my winnings of £7.24 and made a few bets on their Roulette game. Bringing my winnings up to £10.04. PaddyPower offer a withdrawal through giftcard service. I took my winnings of £10 and selected to redeem them for a £20 gift card which could be used at ASDA. At this point I recieved an email stating that my account had been closed and my funds withheld. I immediately contacted customer service. Below is the transcript of my conversation with their customer service team: My account has been closed when I tried to withdraw my winnings. Feel free to press on one of the buttons
18.07.2020 CasinoReviews Verification Resolved
Paddy Power - Not paying out
Well what it was i pht a hell of alot of money in this casino i won £1500 they just wouldnt pay it out at all they asked for id it was all confirmed successfully but they wanted my WIFES id but shes got nothing i still have £30 in my account i cannot get my money they wont give me my money at all ive contacted them they just say your accounts blocked tilk your wife can prove she has all the id all i want is my money and thats it i will close the account down as my wife does not have no ID please all i ask for is my money back i was playi for ages without any id sent then i withdrawn big and now they want everything from me im so upset about this and angry as i really had my hopes up with it all
23.06.2020 CasinoReviews Closed, no outcome
Paddy Power - Account closed on business grounds, winnings taken
I started playing on paddy power at 24 May, 2020. They closed my account at 26 May and said the following: "We are sorry to inform you that your account with Paddypower has been closed. This decision has been made by our security department on business grounds and in line with our terms and conditions. However, we are pleased to inform you that we have paid the deposited amount that was still in your account into your registered payment method." I have 9650 euro on my account. They return me 8300 based on my total deposits amount. My last deposit was 10000. I thinking it's against rules take winnings if casino closed account on business grounds. Please, help me solve this case.

261–280 of 296

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