Paddy Power: 296 complaints filed in English across 3 platforms, disputed sums £32,805. Most of them are about other (47%). Risk index 22.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-06.
Status unknown 276
Closed, no outcome 13
Resolved 4
Rejected 3
Sources
Trustpilot 275CasinoReviews 20Casinomeister 1
Complaints by month
06
07
08
09
10
Questions and answers
How many complaints are there about Paddy Power?
The English-language record holds 296 complaints from 3 platforms; 276 carry no status from the platform. The latest one is dated 2026-10-06.
Does Paddy Power resolve complaints?
Of 20 complaints where the platform recorded a status, 20% were resolved, 0% remain open and 15% were rejected as groundless, 65% were closed without an outcome. Withheld payouts account for 0% of them.
What do players complain about?
Mostly other — 47% of cases, then game fairness (28%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 296 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 22.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 296
06.10.2026TrustpilotOther
Love the app and the user experience
Love the app and the user experience. I’ve tried others, but nothing beats paddy power
06.10.2026TrustpilotGame fairness
Paddy Power are live casino roulette…
Paddy Power are live casino roulette cheats and I have proofI have studiously been recording each of the spins in the live casino roulette played with PP as I have long suspected they are cheating and being fraudulent.I have 8 good numbers , 3, 6, 13, 14, 17, 20, 26 ,27 and 8 blank numbers (ie, never put anything on), they are 7, 9, 12, 18, 22, 28, 29 and 30. I don't vary my numbers on the (false) premise that overall these numbers are supposed to come out at 50/50. I couldn't be further from the truth in that belief as EVERY SINGLE session without fail those 8 blank numbers come up 50% or more in the first 10 spins.To further prove this point, my 8 very good numbers over the past 1k of spins with PP have come up a total of 141 times (14.1%), yet my 8 blank numbers have come up a total of 292 times (29.2%), ie, over double my good numbers.The breakdown is as follows,3 = 206 = 1613 = 2214 = 1517 = 1920 = 1526 = 16 27 = 18Total = 141 my 8 blank numbers have come up as follows,7 = 28 9 = 4712 = 3418 = 3522 = 4428 = 3829 = 3630 = 30Total = 292So, even my very best number from the list 13, which has come up 22 times, doesn't beat the worst number from the 8 numbers I leave out. 7, which has come up 28 times. How on earth is that possible if "honest" and "random".So, lets not hear anymore of this nonsense about live casino roulette be fair, honest and regulated as it clearly isnt' and Paddy Power are just a bunch of leglised fraudulent thieving criminals.
06.10.2026TrustpilotOther
After having a minor issue withdrawing…
After having a minor issue withdrawing cash, it was resolved within a few minutes. Truly one of the greatest customer service responses I've ever had.Well done Paddy Power.
06.10.2026TrustpilotGame fairness
Crappy casino that just pockets…
Crappy casino that just pockets deposits. They literally have a licence to rob people at will. £1000 deposited. max win? £37 on £5 spins LOOOLLActually could not make it any worse. Not even sly about it either. Rules are tightening up each year, and eventually you will be found guilty once automated systems are injected in to your business practices, past and present when doing compliance inspections yearly. Yes there will be a lot more compliance checks, so keep at it Paddy Power! Your going to end up going bankrupt with the amount of compesention & fines that will come your way.Already creating a case file in my spare time against you. I think this is around £11,300 I have deposited with you, and guess what? ....Not a single withdrawal or fairly decent win. And yes everything has been screenshotted and recorded, because theres luck, and then there is just shafting customers non-stop.Good luck to you!
05.10.2026TrustpilotOther
Very happy customer i had problem with…
Very happy customer i had problem with a lotto bet that i needed voided,they voided it no problem great job .
05.10.2026TrustpilotOther
Not too bad for online betting but I…
Not too bad for online betting but I personally find some of the football betting a bit confusing where as other site are a bit easier to navigate
04.10.2026TrustpilotOther
Evrey thing is asked for was done
Evrey thing is asked for was done, in a nice professional way, and iwas treated with respect and listond to in every way 👏
04.10.2026TrustpilotOther
Agent Gaana was so helpful and changed…
Agent Gaana was so helpful and changed email for me to access my account. She had some great suggestions to keep myAccount much more secure too! Will certainly implement those too!Thank you ☺️
04.10.2026TrustpilotGame fairness
i won £1600 2 years ago give them ther…
i won £1600 2 years ago give them ther due they payed out no problem, but haven't won a thing since then, i have a £200 a month limit
02.10.2026TrustpilotGame fairness
This is a thieving site. It knows I have a £500 limit per month I always play fruity burst it is not random it knows it
This is a thieving site. It knows I have a £500 limit per month I always play fruity burst it is not random it knows it will take £500 a month from me there are no jackpot pay outs. I have played for a few years now and stupid me has just realised it doesn’t pay out it pays bare minimum. STAY AWAY P
02.10.2026TrustpilotGame fairness
This is a thieving site steer clear
This is a thieving site. It knows I have a £500 limit per month I always play fruity burst it is not random it knows it will take £500 a month from me there are no jackpot pay outs. I have played for a few years now and stupid me has just realised it doesn’t pay out it pays bare minimum. STAY AWAY PEOPLE THEY DO NOT PLAY FAIR THEY ROB!!!!
02.10.2026TrustpilotOther
Niklas on live help walked me through…
Niklas on live help walked me through the address re-submission steps without pasting scripted canned responses.
02.10.2026TrustpilotVerification
bank statement screenshot rejected for…
bank statement screenshot rejected for missing header.
02.10.2026TrustpilotVerification
Had to take a second snapshot of my…
Had to take a second snapshot of my driving licence in natural daylight because bedroom lighting caused glare on plastic.
02.10.2026TrustpilotGame fairness
£300 flushed £2 and £1 dead spins not…
£300 flushed £2 and £1 dead spins not one hit or return - that ain’t right at all
30.09.2026TrustpilotOther
Paddy Power's very own VAR in action.
I went into my local Paddy Power shop for the last time this morning after being a loyal customer for many years. On Monday I was told I had won the football competition to win a £25 free bet. I was delighted with this win as the free bet guaranteed me a profit given that I always back and lay. My name was on the board as the winner by the way. Today I discovered that my name had been removed. I was told by the manager that he had double checked the results and apparently somebody else had won. No apology. Although I did not ask for this, I thought the least they could have done was to perhaps offer me a £10 free bet, or even just a £5 one as consolation and as a goodwill gesture given they had earlier told me I had won. Indeed I could have used the £25 earlier if I had wanted to. I'm very disappointed with Paddy Power over this. As such, that's me finished with them as this unfortunate incident has soured what was previously a good relationship.
30.09.2026TrustpilotGame fairness
Absolutely parcel 💩 60 odd pound to get…
Absolutely parcel 💩 60 odd pound to get free spins to get £3.40 wouldn't waste me money on this site again ruthless shocking scam 0 stars
28.09.2026TrustpilotOther
Useless chat bot and customer services…
Useless chat bot and customer services who appear to work from India - Constantly told to hold -repeating the same questions because clearly no one can read the messages already sent and complete refusal to raise a formal complaint- No telephone number supplied another example of a bad company.
28.09.2026TrustpilotOther
Great customer service and back up…
Great customer service and back up .....guy called Mo had it sorted in minutes... so you don't feel like they take your cash and ignore you after .....well done Mo....😄😄😄
27.09.2026TrustpilotGame fairness
Worst website don’t even register waste…
Worst website don’t even register waste of time and money lost over 300 pounds in 3 days spend all my wages and they and they blame my ok no problem bot in 3 days no win nothing how