Paddy Power— player complaints: 296 in English

Joined neaely a month ago started playing there free game beat the drop answered all 12 questions ended up winning £100 withdrew £95 didn't break any rules 1hr later was informed by email my account was closed on business grounds absolutely raging I am quite happy taking money off me when I'm losing but when it comes to winning you get treated like that if anyone has a number for me to ring them would appreciate it

I had £60.05 in my Paddy Power account. I saw it shoot up to £307.75 for no reason. I did not make any bets. I looked at my settled bets history. I saw a bet I did not make: Bet ID [EDIT] W: HC Barys v Kunlun Red Star - 1st Period Match Betting HC Barys 4/1 Stake £61.55 Returns £307.75 I DID NOT MAKE THIS BET. The stake is more than my account balance at the time (£60.05) so it would of been impossible for me to make that bet. The bet won and my account went up to £307.75. I contacted the Live Messenger Support and quoted the Bet ID and asked what had happened. They did not reply and closed my account. I was then force logged out and tried to contact their support team. Transcript below: You at 14:24, Dec 30: Hi my account just got closed when I contacted the live chat Read Info at 14:24, Dec 30: You are now connected to Paddy Power. Paddy Power at 14:24, Dec 30: Sorry to hear your account has been suspended, have you verified your account by providing proof of age and address? You at 14:25, Dec 30: No Read Paddy Power at 14:25, Dec 30: I've run into some trouble. I'll transfer you to an agent who can help you with your query. Info at 14:25, Dec 30: This is [EDIT] and I will be looking after your query today. I will aim to reply within 2 minutes. [EDIT] at 14:27, Dec 30: Hello there, Welcome to our Live Messaging Service, can I get your email address please? You at 14:27, Dec 30: [EDIT] Read [EDIT] at 14:28, Dec 30: Can I please have your Father's first name and your Date of Birth for Security reasons? You at 14:28, Dec 30: [EDIT] Read You at 14:28, Dec 30: 22/11/1992 Read [EDIT] at 14:29, Dec 30: I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience. You at 14:32, Dec 30: can you contact the security team then to find out whats going on? The Live Messenger agent I contacted was you ([EDIT]) as I saw a bet I didn't make on my settled bets history. I have the screenshots saved. Read [EDIT] at 14:33, Dec 30: Unfortunately not, this is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this You at 14:34, Dec 30: what does this is a business decision mean Read [EDIT] at 14:35, Dec 30: I would have no further information in relation to this. You at 14:36, Dec 30: then who does Read [EDIT] at 14:37, Dec 30: This action has been taken by the security department. Apologies for any inconvenience. You at 14:38, Dec 30: so what happens to my account balance Read [EDIT] at 14:39, Dec 30: The account could not be reopened or any other account set up with us. I would have no further information in relation to this. You at 14:43, Dec 30: do you have any information on what I do now Read [EDIT] at 14:44, Dec 30: I would have no further information in relation to this, as I mentioned. You at 14:47, Dec 30: if you have no information on my account or its balance, and you just closed the account, then haven't you just stolen the money? Read [EDIT] at 14:48, Dec 30: I see from your account that it has been closed under commercial grounds. This is a business decision and the account could not be reopened or any other account set up with us. I would have no further information in relation to this. This action has been taken by the security department. Apologies for any inconvenience. [EDIT] at 14:53, Dec 30: Seeing as things have gone quiet, I am going to close this message. If you need to you can simply drop us a message and either myself or my colleagues will be able to help you. Conversation closed by the agent at 14:53, Dec 30: Survey at 14:53, Dec 30: We would love to get your feedback with one quick question ? Survey at 14:53, Dec 30: Based on your experience today, how likely would you be to recommend Paddypower to a friend? (Where 10 is most likely and 0 is not at all likely. If you would prefer to skip the question you can type skip below) You at 14:53, Dec 30: 0 ? Read Survey at 14:53, Dec 30: We’re sorry to hear that, please let us know how we can improve? You at 14:54, Dec 30: I'm not going to drop this Read Survey at 14:54, Dec 30: Thank you for your time.

I opened a account with paddy power deposited £180 placed a bet yesterday then today I thought I'd deposit another £20 and bet on the real madrid v barca because the odds was good so I did that then a hour or to later my account got closed when I did nothing at all apart from placing 2 or 3 bets

I opened an account and having played through wagering on the no deposit free spins, I requested a withdrawal, the following day my account had been suspended and the withdrawal funds put back into my main balance. I received an email requesting verification documents, I sent them all the documentation and on the third day of waiting I contacted them via chat and explained how the new regulation was to verify before been allowed to deposit or bet to which he agreed and state it was due to me reaching a certain threshold and not because I requested a withdrawal. The following day I received the following email: Account Status Update. Response By Email ([EDIT] CS) (14/06/2019 05.42 PM) Hi [EDIT], We are sorry to inform you that your account with Paddy Power has been closed. This decision has been made by our Security Department based on business grounds. Paddy Power would like to thank you for your custom and wish you every success in the future. I have no idea what business grounds are or how they may relate to me. Obviously there is no mention of the funds I had in the Account of which I presume to be the rightful owner.

I deposited roughly 400 pounds and won 10570 pounds and paddy power closed my account on business grounds refunded my deposit only and refuse to pay out.

After having a paddypower account for around five years i was playing a slot when it crashed in the bonus round, i contacted them about this at which point my account was suddenly closed for "verification pourposes" i sent in a driving licence, bank statement etc and was told i needed to provide a picture of all the cards linked to the account, i provided the picture for one card but cannot provide it for the other two as i no longer use those banks so don't have the card or a way to get a letter stating proof of ownership. there is currently around £3 in the account(not a lot i kno!) but they wont return those funds or reopen the account

First of all I have a gambling addiction and I unfortunately fell off the wagon this past week. I opened a account with paddy power even though I was self excluded, I spent £12,500. It took Paddy power a while to figure out that I had used a different email and then closed my account. Is there any way I can get this money back? Thanks [EDIT]

I registerd my account with paddy power and before deposit i send them all my id prrof documents and address proof documents.... After their confirmtion or my documenta approved i deposit my money in an play live roulette and after winning when i try to withdraw my money they said your accounr is suspended and they are not giving any reasons...

I had multiple accounts with paddy power, [EDIT] and [EDIT] which were both excluded, I recently unlocked [EDIT] and gambled, should they have allowed me to do that when the other account is self excluded?

I have been self excluded from Paddy Power for a long time. Incidentally I am also excluded from Betfair since before the merger. On May 24th 2018 I was able to open account with the exact same email address (and no username), as my self excluded account. I was then able to deposit (and lose) £925 in total. Only after the losses, my account was locked due to the self exclusion. Upon contacting Paddy Power support via live chat to request a refund, I was twice told I'd hear from their payment team (after having first verified my identity via the usual documents). On the 25th I still hadn't heard anything, so I contacted live chat again. At this point I was informed no refund would be issued as they closed my account within 24 hours, so they don't have to issue me any refunds. I don't think this is correct, and would like to see the funds refunded. I have chat logs available if you need to see them. Many thanks

I requested to close my Paddy Power account back in January 2015 as I needed a break from gambling which was fine and easy enough to do via their web chat which I have a copy of. At that time I was not offered any self exclusion options and just keen to close the account. I then reopened the account yesterday with no problems where I deposited a total of £200 and won £1300. I then banked £500 of this which left me with £800 in my account. I then tried to log back on last night to collect the balance amount however I discovered my account had been closed as I previously had an account which was closed down. When I called Paddy Power the girl explained back when I closed my account there was only one option available which was a permenant closure. The girl ([EDIT]) then said they she would refund £1100 back to my account and the account would be closed again. After speaking to her boss she then came back and said she made a mistake and it would only be £200 I would receive which was my initial deposits. After reading some of your other complaints I came across a complaint where someone else managed to place a bet during their exclusion period as it was combined with Bet Fair and the response provided by Paddy Power stated "Any open bets will stay pending until they have settled and potential winnings can then be withdrawn by contacting customer service. Any balance has been returned to the active payment method on this account." This customer was not offered a refund against the deposits they made and LOST. I feel as I have WON here they are twisting the rules in their favour. I have since received my £200 deposit in my account which I feel has been short changed of £1100! It cannot be different rules for different customers. Thanks C

Good afternoon I wish to submit a complaint against paddy power and betfair can you advise me on how I go about this? March 2013 I self excluded from paddy power (unknown to me that it meant for life). I then played on another account with paddy power for 3.5 years with the same details (apart from email address) only in June of this year I discovered that I couldn't log in to my account with paddy power and when I contacted customer service I was advised that the reason my account had been closed (June 2017) was due to the fact I had self excluded my account in march 2013 But since the year 2013 paddy power have accepted numerous deposits (thousands of pounds) from me I also played with betfair unknown to me until this morning that they are infact the same company and i shouldn't have been able to play, Again i have made several deposits with them and never withdrew any money. I have now closed my betfair account

Dear Sir/Madam My name is [EDIT] I have a problems with gambling and have self excluded from numerous gambling websites. On a moment of weakness on 29/4/17 I started gambling by opening a Paddy Power account and lost £180 and then on 2/05 /17 lost £320. Shortly after losing £320 I received a email dated 2/5/17 titled Cross Brand Account Closure from paddy power saying since Feb 2016 betfair and paddy power are part of the same group and " as such, your paddy power account has been excluded as we have located a betfair account that is within a period of exclusion." I feel quite aggrieved that they decided to close my account after losing all my money and even if that is the is the case why was I allowed to gamble if either account was within a period of exclusion. I then called gamcare and they told me that I had a strong case maybe was due a refund. I decided to ring paddy power this morning 3/4/17 to let them know how I felt and asked if I was due a refund, they refused saying the period of exclusion finished 28/4/17 but even if that was the case they shouldn't have let me even open a paddy power account as I'd already had a betfair account. I also added that it's shouldn't take a period of 3-4 days that paddy power took to realise I had a betfair account therefore pleading me to gamble uncontrollably. I also rang betfair to check my self exclusion they also said my self exclusion on 28/4/2017 but I felt this was strange exactly a day before I started gambling so I checked my email dated 2/5/17 from paddy power titled Cross Brand Account Closure and on the last paragraph it's says, " bear in mind you will not be able to reactivate parody power until the time period on Betfair has elapsed." Even if that was was the case and my self exclusion finished 28/4/17 according to betfair and paddy power why on the titled Cross Brand Account Closure email dated 2/5/17 saying that I closing my account and I only can reactivate my account when the time period had elapsed when according to them it already had elapsed. I feel I was due a refund. Could someone please help me. Yours Sincerely [EDIT] Contact no: [EDIT] -------- Original Message -------- Subject: Cross Brand Account Closure From: Paddy Power Sent: Tuesday, 2 May 2017 16:25 To: [EDIT]@hotmail.com Image Hi, As you may be aware, since February 2016 Betfair and Paddy Power are part of the same group – Paddy Power Betfair plc. We have aligned databases and policies to ensure that customers from both brands are well looked after. As such, your Paddy Power account has been excluded as we have located a Betfair account that is within a period of exclusion. Any open bets on the account will stay pending until they have settled and potential winnings can then be withdrawn by contacting Customer Service. Any balance has been returned to the active payment method on the account. Bear in mind that you will not be able to reactivate your Paddy Power account until the time period on Betfair has elapsed. Best Regards, Paddy Power Customer Service Image

I made a deposit of 100 pounds to Paddy Power with Paysafe and receive a 400 pounds bonus from them through this link: http://content.paddypower.com/ppc-pages/egaming-channel/instantcasino/affiliates/generic/desktop/green-template/400-matched-500-responsive.html?AFF_ID=10096819&dclid=CO3B3vG9gcoCFUOE2wodFLELOw Then I made an 8600 pounds withdrawal via Bank Transfer and they closed my account. I have sent them my passport and driving licence, as well as my bank statement and electricity bill. Can you help me? My username is: [EDIT]

My username there is [EDIT], I won 4500 pounds, but now they've closed my account and refuse to pay me, can you please speak to them?

<div class="block-xenmax-hide"> <i class="fa fa-exclamation-triangle" aria-hidden="true"></i> You do not have permission to view link <a href="/forums/login/" data-xf-click="overlay">Log in or register now.</a> </div><br> <br> I have no doubt many find this funny, but I don't.<br> <br> I'd be interested in others thoughts.<br> <br> TIA