Marathonbet— player complaints: 121 in English

Marathon has blocked me after I verified my betting account also they have requested many documents and I have already sent them those documents

After the winning,they will prompt you to verify after then all ur winning will be voided and balance seize

The player from Chile had been facing account closure at marathonbet.cl after finally undergoing a long account verification process, leaving him with 243,841 CLP (approximately $262 USD). The casino had alleged fraud without justification and had advised him not to contact them again. He said his winnings had come from sports betting and casino play without any active bonus, and his account had been created in 2022 and closed on 04/08/2026. We had asked for the relevant correspondence to continue the review, but no further response was received, so the complaint was closed for lack of cooperation.

The player from Costa Rica filed a complaint against Marathonbet for the unfair confiscation of his winnings totaling $155 after undergoing a full KYC/AML verification. Despite initially being allowed to use his current account, Marathonbet later closed it, recalculated his game results, and confiscated his winnings. He had documentation supporting his claims and sought a review of the case. We attempted to obtain clarification and evidence from the casino regarding their permission for the player to continue using the account and the subsequent confiscation. After a full review, we concluded that the casino had reasonable grounds for its action because the disputed funds were generated through sports betting, the case involved duplicate/family-linked accounts and restricted betting patterns, and the matter fell outside our expertise. The complaint was therefore closed as rejected.

Be very careful if you plan to place multiple bets on the same selection.In my case, I placed several pre-match bets on the same event. They were all accepted before the match started. After my selection won, one bet was settled as a win while the others were declared void, even though they were ess

Be very careful if you plan to place multiple bets on the same selection.In my case, I placed several pre-match bets on the same event. They were all accepted before the match started. After my selection won, one bet was settled as a win while the others were declared void, even though they were essentially the same bets with only different stakes or slightly different accepted odds.If there was a problem with these bets, they should have been rejected before the match, not accepted and then settled differently after the result was known.Because of this experience, I would strongly advise other customers to think twice before placing multiple bets on the same selection. In my case, it felt like I was taking all the risk—if the bets had lost, I believe I would have lost my stakes, but when they won, most of them were voided.I also received no clear explanation as to why one identical bet was settled as a winner while the others were voided. This lack of consistency and transparency has left me with very little confidence in Marathonbet.

This is a team of scammers. When you win money, they repeatedly throw up verification hurdles for your withdrawals—demanding passports, ID cards, bank statements, proof of personal details for crypto wallets, and even "official statements" from the exchange—only to eventually shut down your account.

This is a team of scammers. When you win money, they repeatedly throw up verification hurdles for your withdrawals—demanding passports, ID cards, bank statements, proof of personal details for crypto wallets, and even "official statements" from the exchange—only to eventually shut down your account. They are utterly shameless swindlers; do not deposit any money unless you are prepared to see your balance wiped out completely.

I had been using the site for about three years.Yesterday, when I tried to withdraw my winnings, I was asked to submit documents.My document submission was unsuccessful, and my account was deleted.It is a long-established site, so I hadn't expected something like this to happen; it is very disappoin

I had been using the site for about three years.Yesterday, when I tried to withdraw my winnings, I was asked to submit documents.My document submission was unsuccessful, and my account was deleted.It is a long-established site, so I hadn't expected something like this to happen; it is very disappointing.

Scammed me 15k earlier and now 20k INR being a VIP and a customer past 8 years. Stay away Just stay away reliability sucks.Scammer FraudCheater

I strongly recommend avoiding Marathonbet.I opened an account after previously using Stake for a long time. Shortly after joining Marathonbet, I placed a $100 bet and won approximately $1,000. Immediately afterward, my account was limited, and withdrawing my winnings became extremely difficult.The v

I strongly recommend avoiding Marathonbet.I opened an account after previously using Stake for a long time. Shortly after joining Marathonbet, I placed a $100 bet and won approximately $1,000. Immediately afterward, my account was limited, and withdrawing my winnings became extremely difficult.The verification process was excessive and constantly changing. Marathonbet requested my passport, national ID, utility bill, tax receipts, cryptocurrency wallet information, government documents, and photos of me holding my identification. Even after I provided documents, they repeatedly rejected them or introduced new requirements.For example, they accepted a screenshot and later demanded a physical document. They requested both desktop and mobile screenshots. They also asked for a Binance Web3 Wallet statement of account, even though this type of statement is not available. Every time I complied with one request, they appeared to create another obstacle.After weeks of back-and-forth verification, Marathonbet closed my account and removed approximately $1,000 in winnings. To my knowledge, I did not breach any of their terms or provide false information. When I contacted support about the voided bets and confiscated winnings, I received only repetitive, automated responses rather than a clear explanation supported by evidence.Based on my experience, Marathonbet did everything possible to delay the withdrawal process and ultimately refused to pay my winnings. I consider this treatment completely unacceptable.Please be extremely careful before depositing money with Marathonbet. I would not recommend this sportsbook to anyone.

The player from Brazil faced challenges with the identity verification process, as the casino required a second form of identification beyond his national identity card. He contacted support to request an alternative verification method but did not receive a clear solution. The player explained that obtaining an official electronic copy of his birth certificate involved a cost he could not afford, and the casino did not accept his current documents. We suggested the player have a new passport issued and use it for verification. The player ceased responding, leading to the complaint being closed due to inactivity.

I had a very disappointing experience with Marathonbet.My account was fully verified. I provided all requested documents, including ID verification and cryptocurrency wallet verification. The verification process took many steps and I fully cooperated with their support team.After that, Marathonbet continued accepting my deposits and allowed me to place bets normally. I won around $155 in profit fairly on NHL bets.Then, after the win, Marathonbet suddenly closed my account and recalculated all bets with odds 1.00, effectively confiscating all winnings. Only my remaining balance was returned.What makes this situation especially unfair is that support previously informed me that my account was allowed to be used, and only later they changed their decision after my successful bets.This feels extremely dishonest and unprofessional. If there was any issue with the account, it should have been resolved BEFORE accepting deposits and bets — not after a player wins.Very disappointing experience with a bookmaker that used to have a much better reputation years ago.Update:Marathonbet replied with a generic response about “procedures and regulations” but completely ignored the main issue.The company had already reviewed my account situation during verification and explicitly confirmed that I was allowed to continue using my current account, while only the old account from around 10 years ago would be closed.After this confirmation:they continued the verification process,accepted my deposits,and allowed gameplay normally.Only after I accumulated winnings did they suddenly close the account and recalculate all results with odds 1.00.This is exactly why I consider their actions unfair and misleading.

won't let you withdraw and verification process takes months , they just keep asking for additional files ! make sure you are away from this site if you want to gamble

The gambling site’s sports statistics service is unreliable and frustrating. Scores and matchup data are frequently out of date or incorrect, which undermines trust and makes informed betting impossible. Updates arrive late or not at all, and there’s no clear correction process or transparency about

The gambling site’s sports statistics service is unreliable and frustrating. Scores and matchup data are frequently out of date or incorrect, which undermines trust and makes informed betting impossible. Updates arrive late or not at all, and there’s no clear correction process or transparency about data sources. Customer support is slow to acknowledge the issue. Until the provider commits to accurate, timely statistics and better data handling, I wouldn’t trust them for anything beyond casual browsing.

Marathonbet is similar to 1xbet, account opening is quick, and as long as you're a losing player, you're fine—you don't need to send documents to verify your account. However, if you start winning and request withdrawals, you'll be randomly selected for account verification, supposedly for your secu

Marathonbet is similar to 1xbet, account opening is quick, and as long as you're a losing player, you're fine—you don't need to send documents to verify your account. However, if you start winning and request withdrawals, you'll be randomly selected for account verification, supposedly for your security.Be careful, this bookmaker uses a deceptive marketing strategy based on advertising and bonuses, but behind it all, they make withdrawals difficult for winning players and try their best to find an excuse to refuse them.Of course, deposits are still allowed.