Marathonbet — player complaint #13933, 2026-06-26: verification

The player from Brazil faced challenges with the identity verification process, as the casino required a second form of identification beyond his national identity card. He contacted support to request an alternative verification method but did not receive a clear solution. The player explained that obtaining an official electronic copy of his birth certificate involved a cost he could not afford, and the casino did not accept his current documents. We suggested the player have a new passport issued and use it for verification. The player ceased responding, leading to the complaint being closed due to inactivity.