Marathonbet— player complaints: 121 in English

I had a very disappointing experience with Marathonbet.My account was fully verified. I provided all requested documents, including ID verification and cryptocurrency wallet verification. The verification process took many steps and I fully cooperated with their support team.After that, Marathonbet

I have contacted both official email addresses multiple times you mentioned in your latest response.No substantive reply from either address.Emails sent to the .com support addresses are returned as undeliverable (“not deliverable to you”).When I call the phone number (+44 203 318 1343 or others), nobody answers.The only response I have received so far comes from the UK team (Marathonbet.co.uk), who clearly stated they are not responsible for my account on marathonbet.com and advised me to contact the .com team.This is completely unacceptable. My case involves the sudden deduction of $2,991.92 on 11 April 2026 at 16:44 through more than 20 unexplained “Bet Settlement Corrections” right after legitimate Roulette winnings. All bets had settled correctly beforehand.My formal complaint PDF (which I already sent multiple times) is attached again to this review for transparency.My case should already be known internally at Marathonbet. Instead of generic replies, I expect the responsible .com team to:Confirm receipt immediatelyProvide a detailed explanation for every single correctionCredit the full $2,991.92 back to my account or allow unrestricted withdrawal within the next 5 business daysMy lawyers are fully briefed and included in all correspondence. I have already escalated to AskGamblers and will now proceed with formal complaints to the Curaçao Gaming Control Board, Swiss consumer protection authorities, and any other relevant bodies if there is no proper response soon.Marathonbet Team, please contact me directly and resolve this matter. Ghosting and redirecting between .com and .co.uk is not a professional way to handle player funds.

I have contacted both official email addresses multiple times you mentioned in your latest response.No substantive reply from either address.Emails sent to the .com support addresses are returned as undeliverable (“not deliverable to you”).When I call the phone number (+44 203 318 1343 or others), n

The verification process is impossible and absurd. After sending a lot of documents (my bank statement, a photo of me with my id card, and a lot of more things) now they're asking a screenshot of my crypto wallet where I withdrew, showing my email and my name, which is absurd, because the crypto wal

The verification process is impossible and absurd. After sending a lot of documents (my bank statement, a photo of me with my id card, and a lot of more things) now they're asking a screenshot of my crypto wallet where I withdrew, showing my email and my name, which is absurd, because the crypto wallet is anonymous, doesn't show that data. Now they told me through email that I need to contact to my bank for this, which is ridiculous, because is a crypto wallet, it lives in the blockchain, not in a bank.

DO NOT PLAY ON THIS SITE, THEY ASKED FOR VERIFICATION, I SENT MY PASSPORT, A BANK STATEMENT. AT FIRST THE STATEMENT DIDN'T COME, I SENT IT FROM ANOTHER BANK. I THOUGHT THEY VERIFIED IT.THEY SENT ME A PHOTO WITH MY PASSPORT IN THE BACKGROUND OF THE MONITOR SCREEN WHERE THEIR LETTER AND MY MAIL WILL B

DO NOT PLAY ON THIS SITE, THEY ASKED FOR VERIFICATION, I SENT MY PASSPORT, A BANK STATEMENT. AT FIRST THE STATEMENT DIDN'T COME, I SENT IT FROM ANOTHER BANK. I THOUGHT THEY VERIFIED IT.THEY SENT ME A PHOTO WITH MY PASSPORT IN THE BACKGROUND OF THE MONITOR SCREEN WHERE THEIR LETTER AND MY MAIL WILL BE VISIBLE. I SENT IT, AND THEY TELL ME THAT THE MAIL IS NOT VISIBLE, TAKE A PHOTO AGAIN. WHAT IS THIS?, WHAT KIND OF ATTITUDE TOWARDS PEOPLE? IT'S NOT SERIOUS. DON'T WASTE YOUR TIME ON THIS CRAP

Honestly one of the best i have used, seem very fair, quick to withdraw. No issues.Enjoy the platform and staff seem very good.Dont honestly understand the bad reviews I hope it continues and i dont eat my own words!!

If you're seeing this review before signing up with this bookmaker, congratulations. DO NOT ATTEMPT TO DO BUSINESS WITH THIS BOOKMAKER @MarathonBet. They're thieves. I made a deposit of over $130 (convert to NGN) and I wagered same on a single bet. After winning the bet, these rogues have subjected

If you're seeing this review before signing up with this bookmaker, congratulations. DO NOT ATTEMPT TO DO BUSINESS WITH THIS BOOKMAKER @MarathonBet. They're thieves. I made a deposit of over $130 (convert to NGN) and I wagered same on a single bet. After winning the bet, these rogues have subjected me to an indefinite verification process/requirements. Both my deposit and my winnings, they took all. Everyone responsible for swindling people in marathon bet, may God bless you immensely.

These ones just want losers, win by chance and get your money stolen, no need trying their verification.Don't use these, stick to the trusted ones

I'm extremely disappointed with Marathon's handling of this bet. Voiding my wager due to “incorrect event data” after the game is unacceptable. Bettors place wagers in good faith, and it’s the company’s responsibility to ensure the data is accurate beforehand. This kind of action undermines trust. I hope Marathon improves transparency and reliability going forward.

I'm extremely disappointed with Marathon's handling of this bet. Voiding my wager due to “incorrect event data” after the game is unacceptable. Bettors place wagers in good faith, and it’s the company’s responsibility to ensure the data is accurate beforehand. This kind of action undermines trust. I

For some months i had a good experience with them as i made several deposits and succesful withdrawals.So they earned my trust and i was keeping a high balance on my account, 400 500 600 euro because the withdrawals were instant and they had not asked for verification.Saturday 7 November they asked for verification with 810euro balance and restricted the withdrawals. AFTER 3 DAYS I COMPLETED ALL THE DOCUMENTS THEY REQUESTED AND I RECEIVED AN EMAIL THAT MY ACCOUNT WAS FULLY VERIFIED BUT THEY HAD DECIDED TO CLOSE MY ACCOUNT AND TO SETTLE ALL THE 1000BETS I HAD PLACED WITH ODD 1.00 SO I HAD NO REMAINNING BALANCE. MADE SEVERAL COMPLAINS BUT NO ONE TAKES RESPONSIBILITY.

For some months i had a good experience with them as i made several deposits and succesful withdrawals.So they earned my trust and i was keeping a high balance on my account, 400 500 600 euro because the withdrawals were instant and they had not asked for verification.Saturday 7 November they asked

Absolutely atrocious. KYC is so complicated. They ask for documents, then keep asking for other steps, so they can take the patience out of you, so you get tired and never withdraw your money. Very bad betting limits, very bad support. Without doing KYC you can deposit, but you can't withdraw, so th

Absolutely atrocious. KYC is so complicated. They ask for documents, then keep asking for other steps, so they can take the patience out of you, so you get tired and never withdraw your money. Very bad betting limits, very bad support. Without doing KYC you can deposit, but you can't withdraw, so they keep your money without you knowing that you have to go through a verification process.All in all, wouldn't recommend at ALL, it's the worse bookmaker I have experienced.

Requested verification and documents with a balance of 20$) don't bet in this poor bookmaker

I won fair and square playing blackjack on marathon bets own blackjack table. they put my account on hold by telling me it was a random verification process which then turned to a standard verification process which then turned to my account being closed. no mail regarding that nothing, I just tried to login and it said account closed. dirty scammers. they have all the house edge to win the money in the long run but always choose to cheat. give me my 1100 dollars you scammers

I won fair and square playing blackjack on marathon bets own blackjack table. they put my account on hold by telling me it was a random verification process which then turned to a standard verification process which then turned to my account being closed. no mail regarding that nothing, I just tried