I had a very disappointing experience…
I had a very disappointing experience with Marathonbet.My account was fully verified. I provided all requested documents, including ID verification and cryptocurrency wallet verification. The verification process took many steps and I fully cooperated with their support team.After that, Marathonbet continued accepting my deposits and allowed me to place bets normally. I won around $155 in profit fairly on NHL bets.Then, after the win, Marathonbet suddenly closed my account and recalculated all bets with odds 1.00, effectively confiscating all winnings. Only my remaining balance was returned.What makes this situation especially unfair is that support previously informed me that my account was allowed to be used, and only later they changed their decision after my successful bets.This feels extremely dishonest and unprofessional. If there was any issue with the account, it should have been resolved BEFORE accepting deposits and bets — not after a player wins.Very disappointing experience with a bookmaker that used to have a much better reputation years ago.Update:Marathonbet replied with a generic response about “procedures and regulations” but completely ignored the main issue.The company had already reviewed my account situation during verification and explicitly confirmed that I was allowed to continue using my current account, while only the old account from around 10 years ago would be closed.After this confirmation:they continued the verification process,accepted my deposits,and allowed gameplay normally.Only after I accumulated winnings did they suddenly close the account and recalculate all results with odds 1.00.This is exactly why I consider their actions unfair and misleading.
