888: 156 complaints filed in English across 3 platforms, disputed sums £31,490 · €10,800. Most of them are about withheld payouts (40%). Risk index 22.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-05.
What players complain about
Withheld payouts40%63
Game fairness19%30
Account blocks13%21
Other13%20
Bonus terms10%15
Verification4%7
Status unknown 136
Closed, no outcome 14
Resolved 3
Rejected 3
Sources
Trustpilot 135CasinoReviews 20Casinomeister 1
Complaints by month
11
12
01
03
04
05
06
07
08
09
10
Questions and answers
How many complaints are there about 888?
The English-language record holds 156 complaints from 3 platforms; 136 carry no status from the platform. The latest one is dated 2026-10-05.
Does 888 resolve complaints?
Of 20 complaints where the platform recorded a status, 15% were resolved, 0% remain open and 15% were rejected as groundless, 70% were closed without an outcome. Withheld payouts account for 15% of them.
What do players complain about?
Mostly withheld payouts — 40% of cases, then game fairness (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 156 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 22.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 156
05.10.2026TrustpilotWithheld payouts
AVIOD AVIOD AVIODWow I see I’m not the…
AVIOD AVIOD AVIODWow I see I’m not the only one, it’s the same issue asking for my ID bank statements,can’t talk to no one over the phone, the bot is shit.£400 can’t be paid in to the same account they took the deposit from in the first place 888 won’t last long the time I’m finishedsort you shit out 888 and pay what you owe to everyone
04.10.2026TrustpilotWithheld payouts
Stay wait already 4 weeks for windraw…
Stay wait already 4 weeks for windraw this same lies again about veryfication to send windraw to bank card bulshit , or teling i no play on them fucken bulshit lies , before 6 montch i vin on this same acount and they pay from exacly this ssme acount Cerfull to play here
03.10.2026TrustpilotVerification
No payout.
Was usually a good site with fast payouts but recently I haven't been able to make a withdrawl and they say I need to verify my account so I resent all of my details and I'm having no luck with no reply. Stay clear of this one!
01.10.2026TrustpilotAccount blocks
I opened an account with them I’ve…
I opened an account with them I’ve deposited a large sum of money they then close the account and I have not had a refund. Do you not ue scam site
01.10.2026TrustpilotWithheld payouts
This site doesn’t pay on time within…
This site doesn’t pay on time within the timeframes and I’d deposited a high amount by accident and not touched it, I withdrew it instantly but been waiting nearly a week for it to come back to me. Won’t be using again and highly reccomend that others don’t as it’s too easy to put your security code in the deposit section as it’s just underneath and it doesn’t second check that you want to deposit such a high amount.
27.09.2026TrustpilotGame fairness
Spent over 800 one lot of free spins…
Spent over 800 one lot of free spins and jackpot always one short
27.09.2026TrustpilotOther
Wy i am.not surprised this rubish site…
Wy i am.not surprised this rubish site having 1 star is rubish the games don't even work properly AVOIDDDDD
26.09.2026TrustpilotWithheld payouts
WARNING TO PLAYERS AND BALLY'S…
WARNING TO PLAYERS AND BALLY'S CORPORATION: 888 has withheld 10,300 DKK for 5 years and is actively covering up log data manipulation.This is a formal warning to all players and to the M&A Due Diligence team at Bally's Corporation, who are currently acquiring 888 / Evoke plc. 888 is employing highly unethical practices and actively hiding severe regulatory liabilities from their future owners.Since 2021, 888 has unlawfully withheld 10,300 DKK (approx. €1,380) of my personal funds. For 5 years, they refused to process my withdrawal. Out of nowhere, on May 31, 2026, they finally reached out, and in July 2026, they followed up with an email promising a "payout". This was a complete deception. Instead of releasing my funds, they stealthily closed my account and have now actively IP-blocked me to prevent any further contact with their support.I have numerous screenshots to expose their contradictory claims:A message from their Operations Department claiming my account was closed due to "unauthorized access".The email from July stating the exact opposite and initiating a payout process.Key facts regarding this dispute (Case References: 210625-000544 and 210527-000229): Financial Data Manipulation: I possess concrete proof that 888 manipulated backend financial log data (retroactively changing a rejected transaction from 2021 to "approved").Severe GDPR Violations: All emails sent to their official Data Protection Officer (DPO) bounce with delivery failures. They are technically completely inaccessible for data privacy inquiries.Authorities Notified: A full dossier detailing the manipulation of SAFE-data and unlawful account restrictions has been handed over to the Danish Gambling Authority (Spillemyndigheden) and the Danish Data Protection Agency (Datatilsynet).ADVARSEL TIL SPILLERE OG BALLY'S CORPORATION: 888 har indefrosset 10.300 kr. i 5 år og forsøger nu at skjule beviserne.Dette er en direkte advarsel til alle nuværende spillere og til Bally's Corporation, som netop nu er ved at opkøbe 888 / Evoke plc. 888 opererer med metoder, der hører hjemme i den kriminelle underverden, og skjuler bevidst massive regulatoriske brud for deres kommende ejere.Siden 2021 har 888 uberettiget tilbageholdt 10.300 kr. på min konto. I 5 år har de nægtet at udbetale mine midler. Den 31. maj 2026 kontaktede de mig pludselig for første gang i årevis, og i juli 2026 fulgte de op med en besked om, at en "udbetaling" var på vej. Dette viste sig udelukkende at være et røgslør. I stedet for at udbetale mine penge, lukkede de min konto i total stilhed og har nu decideret IP-blokeret mig, så jeg ikke længere kan tilgå deres side eller kontakte deres support.Jeg vedhæfter to screenshots som bevis på deres systematiske løgne:En besked fra deres driftsafdeling, der påstår, at min konto er lukket grundet "uautoriseret adgang".Mailen fra juli, der siger det stik modsatte og lover udbetaling.Yderligere fakta i sagen (Sagsnumre: 210625-000544 og 210527-000229): Manipulation af data: Jeg har dokumentation for, at 888 har manipuleret finansielle logdata i deres backend (en afvist transaktion fra 2021 blev pludselig ændret til godkendt).Defekt Compliance / GDPR-brud: Samtlige mails sendt til deres officielle Databeskyttelsesrådgiver (DPO) bouncer med fejlmeddelelser. De er teknisk umulige at komme i kontakt med angående persondata.Myndighederne er inddraget: Et komplet dossier med beviser for manipulation af SAFE-data og ulovlig lukning er overdraget til både Spillemyndigheden og Datatilsynet.Til Bally's due diligence-team: I er ved at overtage en virksomhed med graverende, skjulte forpligtelser (undisclosed liabilities) og forestående sanktioner fra de danske myndigheder. Til alle andre: Hold jer langt væk. Jeres penge er ikke sikre her.
23.09.2026TrustpilotWithheld payouts
Been waiting weeks on a £660 withdraw
Been waiting weeks on a £660 withdraw. They keep telling me that it’s being passed on to the relevant team and to expect an email and nothing ever happens. Avoid this site at all costs
23.09.2026TrustpilotVerification
After having to jump through hoops and…
After having to jump through hoops and be made to wait over a week for my £5000 win earlier this year due to I'd and bank statements being needed.... THAT WERE ALL SUPPLIED AND MY ACCOUNT IS 100% VERIFIED..... Now you are withholding £170 and requesting my photo I'd and bank statements again only a few months later....????? WTF... Be very careful with this site as it's just a headache! Very disappointed as a member indeed and I am no now no longer allowed the 10 free spins that apparently every member gets each month? Obviously not every member!
21.09.2026TrustpilotBonus terms
Just a follow up.So i spoke to a…
Just a follow up.So i spoke to a customer service agent that said my 100 free spins are there in my rewards,so i said Ok will go look,well to my surprise it was not there and couldn't get back on the chat.So now it's a day later installed the app again spoke to a agent.That told me he couldn't find it and after i gave him my username he found it and persisted to tell me that i did wager my full amount that is why i didn't get the bonus but the day before the other customer service agent said it was there,but let me tell you the exact reason i didn't get the 100 free spins,cause i have 2p left on there Lol really is there a game you can play for 2p just SMH. SHOCKING ripe of ARTIST.
21.09.2026TrustpilotVerification
Having uploaded documents to verify my…
Having uploaded documents to verify my account I was left waiting days without response, when I chased this up multiple times I was told my verification was sorted and my funds would be with me soon, I contacted again to be told extra checks were needed and I am still waiting! This is a joke and they allowed me to deposit without such checks
21.09.2026TrustpilotWithheld payouts
Really good app … till lately
Really good app … till lately, I don’t mind docs checks from them but come on..after all this years gambling a small winning cannot pay writhing 48 hour ? On Apple Pay ? Bear in mind I’ve submitted all the docs and passport they needed .. you guys let me down on this one.Top of everything my password doesn’t work and not receiving email to set a new password 🤦🏾♂️. What the hell is going on ? 💤
20.09.2026TrustpilotWithheld payouts
U are robers people from windraw
U are robers people from windraw , u send wi. Cash whats take u one moutch and stay not in bank acount u no trusty u lie take cash from peollle only nothink else miney loundry thats all
20.09.2026TrustpilotOther
Awful service
Awful service. Cannot get through to an actual person. Please close my account
19.09.2026TrustpilotOther
Dont waste your time or money on this…
Dont waste your time or money on this site probably the worse iv tried for taking and never giving
19.09.2026TrustpilotGame fairness
Yeah people don't go on here anything…
Yeah people don't go on here anything you win x10 times wage which you're never gonna get as is there ferry rigged with the bonuses and when you do get one you get 47p like wtf luck just lost £20 and that's it will not be putting no money on here again go on Midnight 1,000 times better there should be shut down
18.09.2026TrustpilotAccount blocks
Honestly this site is the pits
Honestly this site is the pits! I can't access my account, theres no customer support team to resolve this matter only a chatbot that can't help with my issue! What is the point of this site! None is the answer! Useless!
18.09.2026TrustpilotBonus terms
888 casino well were do i start.I guess…
888 casino well were do i start.I guess i should just tell it like it's cause i am not one to bite my tongue when i talk.It said deposit 10 pounds and get 100 free spins,deposited and played my 10 pounds no free spins,should just call it 000 trash casino and really dont know how they are in business with such false advertisements.It is just a joke so please peeps dont ever sign up to this TRASH.
17.09.2026TrustpilotWithheld payouts
In August 26 i deposited 10pounds and…
In August 26 i deposited 10pounds and won 70pounds. As it states it takes a few days processing. I'm still waiting month later I've spoken to them several times, and nothing. They've now temporarily suspended my account and now I can't do anything. They don't deserve any stars. And don't deserve to be on trust pilot KEEP AWAY FROM this site scammers