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888— player complaints: 156 in English

156 Complaints
24▼ Last 30 days · was 38
0 Unresolved
5.7792196330903d Last complaint
22.3 Risk index
15% Resolved · of 20 with a known status
15% Withheld payouts among those
£31,490 · €10,800 · $8,575 Disputed sums

888: 156 complaints filed in English across 3 platforms, disputed sums £31,490 · €10,800 and 1 more currency. Most of them are about withheld payouts (40%). Risk index 22.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-05.

What players complain about

Withheld payouts 40% 63
Game fairness 19% 30
Account blocks 13% 21
Other 13% 20
Bonus terms 10% 15
Verification 4% 7
Status unknown 136 Closed, no outcome 14 Resolved 3 Rejected 3

Sources

Trustpilot 135 CasinoReviews 20 Casinomeister 1

Complaints by month

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Questions and answers

How many complaints are there about 888?

The English-language record holds 156 complaints from 3 platforms; 136 carry no status from the platform. The latest one is dated 2026-10-05.

Does 888 resolve complaints?

Of 20 complaints where the platform recorded a status, 15% were resolved, 0% remain open and 15% were rejected as groundless, 70% were closed without an outcome. Withheld payouts account for 15% of them.

What do players complain about?

Mostly withheld payouts — 40% of cases, then game fairness (19%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 156 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 22.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 156

12.08.2026 Trustpilot
Must be the worst out there
Must be the worst out there, I only play small texas holdem tables and started winning, tried to withdraw 100 dollars and its kicked me off the site, tried and tried to reset my account with no joy, stay well away from these thieves
12.08.2026 Trustpilot Game fairness
No to SCAMM!!!
Do your self a favor, never ever deposit any money here!!! Recommended house edge in EU is 1-6%. These guys don't care about you, they want all 100%!
11.08.2026 Trustpilot Withheld payouts
They will not withdraw my deposit
Do not use this online scammer of a casino. I deposited $200 and didn't even wager a single cent. I requested a withdrawal on Aug.5, 2026 and their policy states that it'll take around 2-4 business days for them to process, and send me an e-transfer. Their timeframe policy says it'll take 1 day to be approved. It's been 4 business days now, nothing was processed or approved and their support team is no help at all. I used draftkings and fan duel and every single time i've withdrawn from then it's been pretty much seconds, minutes at most. Do not use 888Casino, they are scammers.
11.08.2026 Trustpilot Game fairness
House edge is 100%
House edge is 100%, not a single winning session for 2 years. Join me to report them to Gambling Commission!!! THIS MONEY GRAB MUST BE STOPPED!!!
09.08.2026 Trustpilot Verification
As with so many other reviews I won…
As with so many other reviews I won £150 but was the asked to confirm who I was ( never asked before I made my deposit) the link they send doesn’t work so £150. Down the drain and good luck with their customer service! How this company is allowed to trade I don’t know!!!
09.08.2026 Trustpilot Game fairness
I have officially joined the team of…
I have officially joined the team of reviewers, what a farce 888 is on. I won the platinum price on jackpot drop, but couldn't see reflected in my balance, so played a few more spins to see if it will update itself, but nothing. Went to account to see game history, nothing on there, customer service asking for screen shots etc...as I had played many spins and no mention of winning I wasn't sure which spin I had won on so sent a few, response was there as no win and update your WiFi....for a while I've been having issues with bonus of the free daily spins many a time I don't receive it in the account I messaged customer service after a while and they asking for screen shots....screen shots of what.. nothing in my account or the spic of the wheel already spun. Are we supposed to record every game play as evidence. Bye bye 888 I think you've served Ur notice. It was fun whilst the fairness lasted, but when the fun stops...STOP!
06.08.2026 Trustpilot Game fairness
Terrible online Casino
Terrible online Casino, the rate you win a line or get a bonus is so low and I mean so low you'll have to spend hundreds on £££££ before any minor payout, this should be illegal. I literally played 5 days with £20 daily just to get few lines that hit with very minor payout not even covering my loses or the bet size.DONT BOTHER WITH THIS SITEEEEEE!!!!!!Use Betfair if you want to GAMBLE as that site at least pays out in decent variables.
06.08.2026 Trustpilot Game fairness
Dont waste your money its a take only…
Dont waste your money its a take only site ul never win a penny
06.08.2026 Trustpilot Verification
Played for a while now suddenly have to…
Played for a while now suddenly have to prove who I am. Proved multiple times and still having to prove it bank statement etc !!! 3 weeks in and still waiting !!!!
05.08.2026 Trustpilot Withheld payouts
I really wish I stayed away from this…
I really wish I stayed away from this company.I played roulette for a couple of days and made a big win when it was time to withdraw the winning they were held the transaction with no communication which trying to get hold of somebody is near enough impossible they don’t answer the phone. You have to jump through hoops in the bot chat and then when you do get hold of somebody, they give you false promises about being priority A highly recommend staying away from this company and taking your money somewhere else
04.08.2026 Trustpilot
I complained about them and now my…
I complained about them and now my account is suspended and they will not return my cash I have in my account they are an absolute disgrace and something seriously needs to be done about them what a joke as if they need to withhold my cash claim to be 5 star rated what a joke stay away from these Gibraltar sites absolute joke all the ones who write good reviews work for them check out their family history I have but don't worry they will declare themselves bankrupt soon guaranteed
01.08.2026 Trustpilot Bonus terms
The customer service has no real…
The customer service has no real person working on it when I constantly say I want a real customer service. I did waged five time but still not converte the bonus. This is literally peice of S, avoid it.
01.08.2026 Trustpilot Game fairness
I’ve spent 7000$ and only got returned…
I’ve spent over $7000 and only got back $1200. I wish I took any other casino other than here. I’m genuinely serious, I didn’t have issues verifying or ever withdrawing. But I’ve never gotten a feature or a spin worth over 100$. The amount of near miss animations doesn’t make sense. I always get glitched out right before I’m about to win, like I’ll see animations for feature starting then all of a sudden “couldnt verify your location” or any other random error. And when starting the game again it’s like it never happened. I’m really sad because I’ve literally just been chasing a win that’s above 3 digits… I developed a gambling addiction by being on this site. Any other sites I’ve excluded myself from has been because I actually won… but I never win here, and when i do, I’m still not winning. the max multipliers on features I’ll get is 10x across the board, multiple different games. I.e feature starts at 2$, I win a max of 20$-27$… I genuinely feel like a looser when I looked back to see over 7k$, I’ve only withdrew 1200$… It’s frustrating.
31.07.2026 Trustpilot Withheld payouts
They really string you along when it…
They really string you along when it comes to withdrawals and I don’t know why it’s like the customer service are trained to not be helpful at all so that you use up your winningsHighly recommend staying away
30.07.2026 Trustpilot Bonus terms
NO BONUS GIVEN
Deposited for the mega wheel bonus, I land on 50 free spins. Nowhere to be found. I contact support, They end the chat and AI gives me a message saying my account is no longer elligible for bonuses or promotions. Despite using 5 free spins from another promotion literally before. Absolute scammers, ive received mega wheel prizes before no issue, but since it was a good one they say im inelligible. Useless scammers that need to be removed.
30.07.2026 Trustpilot Withheld payouts
Someone please report this casino and…
Someone please report this casino and get them looked into. They take deposit kick you off mid game no explanation ask you to send bank statment and photo I.d chat is impossible to speak to anyone as they leave messages on 1 tick do not answer your messages close you're chats withold withdrawls make excuses not to pay out. They've asscused me of being gamblocked witch I never have been and sent them proof via email. They ignore emails I only want my deposit money back thats in my account They've scammed my money Someone please for god sake take this company for investigation take it all the way and get it closed down for everyone's sake look at all the reviews of people being scammed . Rotten casino
30.07.2026 Trustpilot Game fairness
888 casino IS A MASSIVE SCAM
888 casino IS A MASSIVE SCAM. Absolute joke of a casino. From all the other reviews they just mess anyone who wins about, take their deposits and then dont pay out if you win. I wouldnt know, never had a withdrawal.....I have deposited a total of 28 deposits over the course of a 6 month period (£100 a time) and never been in a position to withdraw, had about 6 bonuses in total and my RTP is a total of 28% returned..... so that means out of £2800, ive only been returned £700 odd......that itself tells you how much of a scam and money laundering site this is. Never had any other issues with any other site funnily enough!SCAM STAY AWAY!!!!!!!
29.07.2026 Trustpilot Withheld payouts
Still refusing to pay me my withdrawal…
Still refusing to pay me my withdrawal it’s only £250 but it’s excuse after excuse from them they have asked for bank statements etc and my passport details which they have had and they still refuse to pay they said my bank is not eligible for payments yet they take money from it and have paid me into the account before
28.07.2026 Trustpilot Bonus terms
Total con site dont even bother with…
Total con site dont even bother with promotions i deposited with the megawheel won 50 free spins didnt get them went onto customer services they said without a screenshot there was nothing they could do who takes a screenshot every 5 mins bloody cons u never win a penny either so makes sense they wouldnt give u any free spins either lol stay well clear
28.07.2026 Trustpilot Withheld payouts
DO NOT USE THIS CASINO!!
DO NOT USE THIS CASINO!!I withdrew £300 28 days ago and it’s still pending, I’ve still not received my money. I’ve contacted them daily and the customer service via live chat is appalling.Get told the same thing over and over, it has been escalated half a dozen times and “made a priority” and still nothing. I have made a formal complaint to 888 via email and I just got a response stating they have up to 8 weeks to respond with their final resolution.I’m fully verified so it’s nothing to do with that. How a company as huge as 888 can make customers wait a month + for their withdrawal and still be trading is beyond me I’ve never known anything like it!Next step is to contact the gambling commission in UK and Malta because I honestly don’t know where to go for help with this!

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