888— player complaints: 156 in English

Dont waste your time or money on this site its a take only site you'll win nothing and loose every time

Has gone beyond awful..suddenly unable to withdraw and customer service just tell you what you want to hear...then none of what they say happens...rinse and repeat.I have no hope of getting my withdrawl.The financial ombudsman needs to get involved.

Please don’t play in this casino How the hell they are still operating???They haven’t paid me 590£ since last September This is fraud website Don’t even put a penny

Avoid! Dishonest Company. Stay away!Initially I liked the site. then they they took away all promotions without reason. I sent screen shots via email, no reply. also tried Live chat to no avail. I feel tricked, the way the promotions were wrongly removed. For example, the wheel bonus, when you click on it, does not open but does bring up a deposit box, implying that I need to top up more money in order to gain access to the spin, which i did numerous times, but still no access. I feel conned.I wrote a bad review on Google play. An agent messaged a reply, asking me to email with my account details and screen shots of my complaint. Which i did, and emailed support. No reply after a week.I tried Live chat, but the agents are rude and wilfully unhelpfiul. Stay away from this company!!

Trash customer support. They are to lazy to do their job so the make you exit the chat and do it for them, then you go back in the chat and get disconnected and have to start again.

Used to be OK but they have now stopped processing withdrawals. Fortunately I only have 2 small ones that are stuck at pending but that's not the point. If they accept a deposit they should process withdrawals. Contacted their chat and was given the run around, told that my card did not accept payouts to which I told them to check my history and they would see it did. They then said that the payments had been returned to them so I asked for it to be released to my casino account and I was told that it was not possible to reverse a withdrawal - if it has been returned to them then it's not being reversed.... I was then told that they would have to use a bank transfer and that I would need to upload documents to verify ID, fine... Tried the link they sent and it didn't work so told them this and they said clear cache, restart browser and restart the GAME. Pointed out that I was trying to use the link they sent only to be told to carry out troublehshooting to identify the issue so I asked what troubleshooting I sould try and they then go stroppy and said that I obviously have trouble reading and copied and pasted the instructions that they had already suggested for fixing a problem with a GAME. They then abruptly ended the chat with the option to rate their service. I've since logged out and back in and now the chat will not load on my profile and the document upload section within my profile does not allow me to upload the documents they have asked for!!! Looking through other user feedback I think I can safely kiss my balance good bye, unless I can get a charge back from my bank. You been warned, even if you have used them in the past, that means nothing, they are currently unjustly withholding users money.

Deposited $20 played for a bit got my money back to $20 went to withdraw and they asked to verify. Went through process they accepted my id and bankstatements then suspended my account so I can't log in. Tried talking with live support they take forever to answer then give you run around then disconnect

Is there any legit online casino out there , of the 20 or so I have checked all don’t like paying out players winnings and very bad reviews .. give me one good choice lol

Complained about not honouring a free bet spoke to Arman on live chat he was no help and asked to speak to a supervisor and he disconnected the chat. I reopened the chat and spoke to Jian who put me back in touch with Arman who then put me in contact with supervisor zues who eventually gave me my free bet but what then what happens the bet comes up and they close my account ! Scamy bams.

Do not use this company. Deposited 10. Withdraw 140. Need to verify checks. Fine. 10 days later. They are asking for documents Halifax physically cannot produce. And they are saying my bank card blocked and has to eventually be wire transfer. Used chat facility. Jian, the agent, fobbed me off. I explained that my bank hasn't blocked my card. He eventually replied with yeah they have and cut me off. Disgusting thieves as all the reviews say.

Do not put money into 888 Casino. These people are thieves, scammers and bastards. I opened an account, won big, then—quite literally in the middle of the game—my account was suspended. No response from support. No response from complaint line. No explanation. Complete and utter horseshit people and company.

Went to withdraw winnings was told verification was needed sent over the documents and identification asked was told 72 hours max it's now 16 days on I have screenshots of the chat and one of them on purpose disconnecting when I asked a serious question.My question is what's taking so long and what are they doing with my documents they asked for.Rumour from a couple of staff that used to work there is they are going bankrupt and can't afford payouts.

Won 20 was in pending for a week while I uploaded the relevant documents. Got that won another 90 got told they needed to wire the money this morning I won 330 i withdraw and was locked out of my account. Contacted customer BAD service to be told I have to upload the same documents. Clearly don't like paying out.

Put 80 quid in all together to see difference between big spins and little did 2 and 5 pound spins not one bonus did 40 pound of 10 p spins got two bonuses neither payed over 5 pound

i really don't get how this site has not been shut down every game bones are blocked daily spin has stopped in the same place 10 times in a row on no win between 5 and 10 it just goes to show how corrupt the sites are because thay are allowed to do it

Useless, can't put a bet on,only SP prices available on a Saturday morning. If you only get one winners on a lucky 15,you don't get double odds like most other sites

"I do not recommend this site, even though I have not had any problems with withdrawals until now. I was a VIP member and for 5 years I used the same bank account that was accepted by 888. After a few larger withdrawals, they blocked me, claiming that the bank's IBAN does not match my country of residence, and they blocked my withdrawals while also removing other withdrawal methods, such as cards. Contact with customer service is non-existent, and they are deliberately stalling. I just want to add that this is an unlawful action because... bank cannot reject your transfer solely because your IBAN (Latvia) differs from your registered residential address (Malta).Legal basis: this is explicitly prohibited under Article 9 of Regulation (EU) No 260/2012 (the SEPA Regulation), which forbids "IBAN discrimination." Banks are required to verify the IBAN number and the account holder's name—not the residential address. Therefore, your Latvian IBAN remains fully valid and compliant, and cannot be legally rejected on that ground

Avoid this site you can never win the RTP is abysmal you can get like 50 dead spins in a row

They've held my winnings for 2 months and counting. They really should get investigated.My advise to you all. Stay far away. If you must gamble, use another platform

I really have to question if the RTP on their £30 wager for 60 free spins is accurate as they state they are somewhere between 90-92%. Well Ive done these offers in excess of 10 times at 10p spins, making a total of over 3600 and each time, I am negative and have hit the bonus round only twice. I know there is variance but having played this over 10 times, each time should in theory be an overall positive expected value of a few quid - I'm down usually around £10 - £15 each time; something isn't adding up....and I won't be playing anymore.