888 — player complaint #78104, 2026-10-11: withheld payouts

Reason: Delayed payment I am submitting this complaint regarding an outstanding C$9,000 withdrawal from 888casino, requested on October 1, 2026, via Interac e-Transfer.My withdrawal confirmation ID is 988033366704.As of October 8, my withdrawal remains in "Awaiting Process" status, with C$0 processed.What I find particularly concerning is that I have successfully received several smaller withdrawals through the same payment method since requesting the C$9,000. These smaller withdrawals were processed quickly and without issue.On October 5, I received a request from 888casino's Operations Team for additional verification, specifically a recent bank statement. I promptly submitted an official bank statement containing the requested information.Since then, I have contacted customer support multiple times seeking an update. I have been informed that my withdrawal is undergoing manual review and has been escalated to the relevant department.My primary concern is that 888casino cannot provide any estimated timeframe for how long this manual review will take or when I can expect my withdrawal to be processed.Most recently, on October 7, customer support confirmed that the withdrawal had already been escalated but stated that they had no further updates regarding the outcome.I fully understand and respect the need for identity verification and security procedures. I have cooperated with the documentation requests and am willing to provide any additional information reasonably required.However, having C$9,000 pending with no indication of when the review will be completed is extremely frustrating, particularly when customer support cannot provide any meaningful information beyond advising me to wait.I am requesting AskGamblers' assistance in obtaining a clear explanation of the delay, confirmation of whether any further verification is required, and a reasonable timeframe for completing the review and releasing my C$9,000 withdrawal.Thank you for your assistance.