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888 — player complaint #26964, 2026-09-26: withheld payouts

888: a player complaint filed on 2026-09-26, about withheld payouts. Published on Trustpilot. One of 187 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-26 Trustpilot Withheld payouts

WARNING TO PLAYERS AND BALLY'S…

WARNING TO PLAYERS AND BALLY'S CORPORATION: 888 has withheld 10,300 DKK for 5 years and is actively covering up log data manipulation.​This is a formal warning to all players and to the M&A Due Diligence team at Bally's Corporation, who are currently acquiring 888 / Evoke plc. 888 is employing highly unethical practices and actively hiding severe regulatory liabilities from their future owners.​Since 2021, 888 has unlawfully withheld 10,300 DKK (approx. €1,380) of my personal funds. For 5 years, they refused to process my withdrawal. Out of nowhere, on May 31, 2026, they finally reached out, and in July 2026, they followed up with an email promising a "payout". This was a complete deception. Instead of releasing my funds, they stealthily closed my account and have now actively IP-blocked me to prevent any further contact with their support.​I have numerous screenshots to expose their contradictory claims:​A message from their Operations Department claiming my account was closed due to "unauthorized access".​The email from July stating the exact opposite and initiating a payout process.​Key facts regarding this dispute (Case References: 210625-000544 and 210527-000229): ​Financial Data Manipulation: I possess concrete proof that 888 manipulated backend financial log data (retroactively changing a rejected transaction from 2021 to "approved").​Severe GDPR Violations: All emails sent to their official Data Protection Officer (DPO) bounce with delivery failures. They are technically completely inaccessible for data privacy inquiries.​Authorities Notified: A full dossier detailing the manipulation of SAFE-data and unlawful account restrictions has been handed over to the Danish Gambling Authority (Spillemyndigheden) and the Danish Data Protection Agency (Datatilsynet).ADVARSEL TIL SPILLERE OG BALLY'S CORPORATION: 888 har indefrosset 10.300 kr. i 5 år og forsøger nu at skjule beviserne.​Dette er en direkte advarsel til alle nuværende spillere og til Bally's Corporation, som netop nu er ved at opkøbe 888 / Evoke plc. 888 opererer med metoder, der hører hjemme i den kriminelle underverden, og skjuler bevidst massive regulatoriske brud for deres kommende ejere.​Siden 2021 har 888 uberettiget tilbageholdt 10.300 kr. på min konto. I 5 år har de nægtet at udbetale mine midler. Den 31. maj 2026 kontaktede de mig pludselig for første gang i årevis, og i juli 2026 fulgte de op med en besked om, at en "udbetaling" var på vej. Dette viste sig udelukkende at være et røgslør. I stedet for at udbetale mine penge, lukkede de min konto i total stilhed og har nu decideret IP-blokeret mig, så jeg ikke længere kan tilgå deres side eller kontakte deres support.​Jeg vedhæfter to screenshots som bevis på deres systematiske løgne:​En besked fra deres driftsafdeling, der påstår, at min konto er lukket grundet "uautoriseret adgang".​Mailen fra juli, der siger det stik modsatte og lover udbetaling.​Yderligere fakta i sagen (Sagsnumre: 210625-000544 og 210527-000229): ​Manipulation af data: Jeg har dokumentation for, at 888 har manipuleret finansielle logdata i deres backend (en afvist transaktion fra 2021 blev pludselig ændret til godkendt).​Defekt Compliance / GDPR-brud: Samtlige mails sendt til deres officielle Databeskyttelsesrådgiver (DPO) bouncer med fejlmeddelelser. De er teknisk umulige at komme i kontakt med angående persondata.​Myndighederne er inddraget: Et komplet dossier med beviser for manipulation af SAFE-data og ulovlig lukning er overdraget til både Spillemyndigheden og Datatilsynet.​Til Bally's due diligence-team: I er ved at overtage en virksomhed med graverende, skjulte forpligtelser (undisclosed liabilities) og forestående sanktioner fra de danske myndigheder. Til alle andre: Hold jer langt væk. Jeres penge er ikke sikre her.

Complaint data

Case number
#26964
Filed
2026-09-26
Status
Status unknown
Category
Withheld payouts
Place among complaints about 888
12 of 187 by date, newest first
Source
Trustpilot — original ↗
Text
560 words, as published

All 187 English-language complaints about 888 — as a list by date; the summary, statuses and disputed sums are on the operator page.

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